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November 2023 by Jesse Mathat
John is a very hon r st kind person.. the prices are fair and make sense. He doesn't make up extra stuff and lie. The work is usually done the same dsy!I wouldn't take my vehicle anywhere else!
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November 2023 by An Alien from outer space
Awesome service, always first to go for any issues with my car and my family cars.
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October 2023 by Eric Gillen
I took my truck in about 3 months ago John was helpful turned out my drive line was too short and wreaked havoc on rear differential he had it fixed and running top notch9/19/2023 - having issues with my transmission so I've taken it back to troys where I believe the quality of the work speaks for itself yeah it's an older truck and I knew I was gonna have issues just glad I have a shop I can trust to do the work properly ?Update-9/21/23 John and his son had my truck transmission swapped and a full day earlier than he anticipated as well as $600 cheaper than his original quote talk about service his dedication to the work and the respect is mutual.....I don't understand why some people have an issue with John I just started going to him as he was close by and am happy with the quality and care I've received from him and his team 5⭐'sAnyone needing quality work done ? this is the place you need to come to
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October 2023 by Mad Nomad
Troy's Auto Service is professional and prompt in their service. Always a great experience!
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September 2023 by The Pickled Quinault
The best mechanic! We've been going here for years. Good honest people!
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August 2023 by Derek McKinney
Please read the update as well as the original. I learned from this experience....So far I am not happy but I think that is because I am upset at myself for going here after my intuition told me that you had to be a good ol boy or been going here for years or not be a person with my skin to get good service here! Not sure why a veteran and good American has to do these days to just get what I pay for or folks to hold up their side of business without discrimination and unfair treatment ? but it is scary at times. And this was very difficult for me to post but I really feel that I am being treated differently. I called and was told to have my car there to get looked at...over the phone. I get in the morning after n I waited for to be spoken to...more than I thought needed. Then attitude and I am a very patient person. Also felt like he regretted telling me to bring car in now that I was actually there...I really am hoping that I am wrong and I can update this with something nice...??Update....had a great conversation with him and I have clarity on things as well as expectations.n. From what I gather, somethings take an amount of patience when you want them done the way that works! Also it's how you communicate with each other. As we always say... can't rush Greatness!
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July 2023 by Dean Taylor
John should not be in business.... After a poor engine install ( zip ties on coil packs ect) and 2 months of my truck being there ( unlocked outside btw) he threw a temper tantrum like a little girl. He demanded I come get my truck ( after he tore my new engine apart). He sabotaged my truck. A real repair shop is currently undergoing diagnostic and documentation of the damages are being kept for police report/ civil action against troy auto fraud services...... DO NOT EXPECT ANYTHING FROM THEM. I PAID THAT CHUMP 4 GRAND CASH......UPDATEI got my f150 into a REAL PROFESSIONAL AUTO REPAIR COMPANY.... Apparently troy auto did the following damage to my truck. Sabotaged the electrical wiring harness, put holes in my valve covers and radiator...... See you in court and hope you like this review John you big baby... I paid 4 grand cash and ripped off by this low life thief.......ALL THE GOOD REVIEWS ARE FAKE....BBB " JOHN HAS AN ANGER PROBLEM ".....
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July 2023 by Dean Hasten
Just like Douglas Gardner who asked (after a month) John when our vehicle would be ready? He threw a temper tantrum stating " I needed to come get my F150".. Of course after he tore my new engine down and disassembled it..... I have pictures of how after I paid 4100 to have engine installed, they gave it back with zip ties holding the coil packs to the engine. Update..... he sabotaged my f150 before giving it back....
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April 2023 by Chrisray H
Though not necessarily the cheapest option you will find, I know I don't have to double check any of their work and that things will be done correctly the first time. I've basically only owned secondhand light duty trucks and they've taken care of me whenever I've needed it
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March 2023 by Brittany K.
Troy Auto service is a great mechanic shop. Always friendly, reliable and affordable prices. I would not take my car anywhere else.
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February 2023 by GP
Been doing business with him for more than 10 years. Takes good care of me and my family. He works hard and so does his team. Very skilled and dependable. Had my Ford Explorer experience an electrical failure, got it fixed quickly and it runs great.
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January 2023 by john john.p.fassett
I had a bad tick in my 2012 F-350. Brought it to three different places including the Ford dealership in Olympia. They all told me they can’t or won’t diagnose or repair my truck. I heard about Troy’s from the Goodyear in Lacey. I went in and explained the noise. He said yes just leave it with us and I’ll get back to you within 48hrs with a quote. He called explained what he needed to do to fix it. I said do it. My truck hasn’t run this awesome in years. Troy’s is the only place from now on that I will bring my vehicles to.Services: Auto engine diagnostic
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December 2022 by Lindsay Middleton
On a Friday morning my airbag light came on, I gave them a call and they got me in and fixed same day! Very friendly and professional place. I'll be going here for all my future car needs.Service: General repairs & maintenance
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October 2022 by Glacier L.
My family has been going to this auto shop for over ten years, they are honest, friendly. They provide quality service all around great environment.
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September 2022 by Marge Price
Told me I needed new starter for $300. In reality, starter was good.Told me I needed new coils when spark plugs and coils had already just been replaced.Told me I needed valve replacement for $3500 to $4000. Actually need valve ground for $1500.Writing BBB and Attorney General.Stay away and go to Ben’s Automotive on South Bay.Only positive is that I have studied up on all these issues on internet and watched YouTube videos. Learned a lot.Service: Electrical