The Home Depot in Olympia offers a wide variety of tools, appliances, outdoor furniture, building materials, and gardening supplies to meet home improvement and gardening needs. Customers describe it as well organized and well stocked with lots of good stuff from flowers to doorknobs to power tools. Many note a good selection of plants and things in the garden section. Feedback on staff is mixed but largely positive. Many reviews highlight knowledgeable, helpful, friendly, and prompt customer service across the board, with employees always ready to provide expert advice. One customer recounted an instance where a staff member remembered them and pointed them directly to a previously sold-out item. Another mentioned always getting help when needing wood cut to specific sizes. Returns are noted as easy. However, one severe negative experience contrasts sharply with the praise. A customer reported an encounter with an unhelpful and disrespectful employee who yelled, taunted, and touched their cart without permission. This was resolved by a manager who listened, was very helpful, and ensured the customers got exactly what they needed. The positive management response helped restore the customers' faith. Despite having locations closer, some customers specifically choose to drive to this Home Depot, stating it is worth the drive and that its stellar management sets it apart.
Pretty much what you expect from a big hardware store, plenty of selection at decent prices. Found the bolts I needed and picked up some sandpaper. Store was clean and organized. Would come back.
June 2025
Customer service here was prompt and friendly. Patty back in storage remember me from when I came in a week ago looking for these small totes that had sold out of, she then pointed me right to them so I can gett what I needed. Thank you for suck great customer service.
June 2025
Was greeted with a bottle of water by and run into Mr Night Knight on the way out. What a wonderful place 🤩
