-
March 2024 by Travis Edwards
Tried to book a rental, asked them to wait 5 minutes as we coming from centrailia. They close at 5 and he couldn’t wait. Sonjere I am stuck in the middle of nowhere because your people cannot wait just a few minutes.
-
October 2023 by D33Light A
No way to reach them over the phone.
-
August 2023 by Sean Lopez
In and out :) everyone I spoke with for the two rentals this branch helped me manage was friendly.
-
July 2023 by Nicholas Cowden
I was completely unable to contact the office as they never answered their phone and had a voicemail box that was full. They forgot that they had scheduled a pick up and I had to call another office to get someone to contact me and send someone to the auto shop I was waiting at. They then didn't have the car I had reserved and gave me one that was hastily and poorly cleaned. Terrible experience all around
-
June 2023 by Leo Rabatte
Made a reservation, but at my arrival I was notified that there was no vehicle for me.( I understand things happen)The real issue is that I was charged $47 fee for "No Show" so NOW I have to fix this problem. Been on hold for a out 1 hour with 0 help.
-
February 2023 by Tmichi E
Andrew was amazing! Superior customer service. Answered all my questions and helped to make this a quick and pleasant transaction. Watch out Enterprise, this Hertz location is now one of my favorite businesses to work with. Thank you!
-
February 2023 by Mike M
Attendant tried to be helpful but did not have access to the system to process my corporate account. He admitted their system was not good and they needed to update it. Further, when I got my car, I needed to know if I could drop it off after hours. IMPOSSIBLE to contact the local office and forced me to drive there to answer a simple question. The phone tree took me to a voicemail that wasn't set up and the website didn't have the info I needed. Car was decent.
-
February 2023 by Gabrielle V.
I've had a few really terrible car rental stories in the past and most have just been nothing to write home about. This location has pretty bad reviews online elsewhere but I have President's Circle through a credit card perk and there aren't exactly a ton of options in Olympia. So while my car got fixed recently and I needed a ride for work, I booked a car here. Extending that rental a few days was no problem and they even extended my rate (which since I had gotten a steep deal for doing 7 days and was not extending 7 more was not expected!). I got a very good price altogether and everyone I dealt with the three times I came in was really friendly and helpful and answered all of my questions. There were only a few cars but I got my pick from everything they had available at the time. With the bonus of no deposit with Presidents circle and the free upgrade, I will definitely come back here if I need a rental. I don't usually write reviews for chains but this one went above and beyond and good car rental place is a tough find, especially away from the airport.
-
January 2023 by Ahmad Adi
I booked way ahead for an economy car but when I should up for my appointment they had none and gave me a SUV instead for the same price. The car was clean and had no issues. It was a pleasant experience.
-
January 2023 by Jon Krauss
Outdated with how they rent out cars. Lost business because they didn't accept my credit card. I took my $ and went with turo and got a better car. Don't waste your time with these clowns.
-
December 2022 by Hank Cramer
Very pleased! The counter agent was prompt, knowledgeable, and courteous. I got a great car, and was out the door in just a few minutes. Two thumbs up!
-
December 2022 by Chris Williams
They were super helpful with a last-minute rental, friendly, good service with great pricing. Would definitely recommend.
-
November 2022 by Jeri
Friendly, prompt, and helpful service. Decent rate and great experience overall. Google maps shows the location as closed on Saturday but it was open.
-
November 2022 by Dade
Don't rent vehicles from either of these locations or they will report the car stolen and you will get arrested this company is a scam!
-
October 2022 by Kimberly Jensen
Andrew at Hertz Olympia was absolutely amazing. I desperately needed a vehicle for a family emergency trip, and Andrew was nice enough to help keep my anxiety at bay and help me find options and choose the right steps I needed in order to get a rental. 10/10 service. Hopefully my husband and I get to rent from Andrew and Hertz again in the future.
