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September 2024 by Tina Mathes
Nate Suy is amazing!
He worked hard to find me exactly what I wanted :) and helped me get through every barrier and trust me there were a few :/
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September 2024 by Jeff Muñoz
The place uses an impact gun to tighten on oil pan drain plugs, not standard torque specs. I will never take my car back here after the shoddy work they did, and now to find out my oil pan drain plug is stripped out...just incredible how this place can be called a dealership.
Update: took my car in for a recall. It took almost a month to get an appointment and I was quoted an hour for the work during the initial call. When I showed up to the dealership they told me it would be 3 hours.
I asked them to look at a shock and ball joint previously because there were odd sounds with the drivers side wheel whenever it hit a bump or was just driving down a normal road. They told me there was nothing wrong. Another mechanic told me I need to replace the ball joints and the shock on the drivers side. I'd trust the other mechanic over these guys.
I constantly get emails about how this dealership wants to buy my car from me...stop. please.
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September 2024 by Honest Joe Reviews
Informative and helpful without being too pushy. However the buying process takes forever once you're ready to do the paperwork.
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September 2024 by Anastasia VeDahll
I have never had such a deplorable experience with service at Subaru. When I came in to get an alignment, I waited 4 hours to get my car serviced. By the end of it had to come back to get my tires balanced after they rotated them during the alignment service. Which I then had to pay extra for. Because apparently (This is pretty much exclusive to Subaru) balancing tires after an alignment and tire rotation is an extra service that you have to ask for specifically, though it is necessary.
After this was all said and done, my car still drove like crap. The manager treated me like I didn’t know anything, and everywhere I have ever gotten the same service, tire balancing is standard practice and included in the price. This situation absolutely blew my mind, and I will never be returning. So glad I got rid of my Subaru shortly after this. What a joke!
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September 2024 by Carol Howard
We bought a beautiful green prior owned 2023 Subaru Forester Touring from a different Olympia dealer and needed a lesson on the car. The day after we bought it we went to the Olympia Subaru lot and had the good fortune to be greeted by Brandon. He very graciously gave us the “new car” tour and welcomed us into the Subaru family! We are beyond grateful for
his hospitality and patience in going over the inside and out of our new Forester. We LOVE this gorgeous SUV and we love our new Subaru family! Thank you so much Brandon for your kindness!
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September 2024 by Amanda Sillik
I have been trying to get ahold of this place for three weeks. I called the parts department and left a voicemail about needing help to identify and order a part. No call back. I called 6 times last week on different days to get ahold of the service department. They seem to be having issues with their phone as it rings a few times after the “this phone call may be recorded” message and then the line goes quiet or disconnected. So I message the chat assistant online to schedule service for any day last week. They said they reached out to the team to schedule me for my oil change. I still haven’t heard anything back. I try calling again today, phone number directly from their website, it rings 3 times and line goes silent.
Now let’s talk about the sales team. I get a email saying they really want to buy my car. I reply and ask how much. They ask what car I want. I say I don’t want a car they have, I’m looking at one at a different dealer. They go back and forth with me a few times asking what dealer, what car, and I tell them I’m just interested in selling and want to know the value. They do back to asking me what car I want to trade for. I tell them I’m looking at a car they don’t carry, they say ok, let us know if you change your mind. I said so you won’t buy my car unless it’s as a trade in? Then the sales person gives me a phone number for someone else and says “contact this guy”. Like wow, you reached out to me, and it’s clear you only want to help me if I’m buying a car from you, so now I want nothing to do with them. These people really just don’t care anymore.
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August 2024 by Dan Michalek
Do not take your car here for any kind of service work.
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August 2024 by Id Call Ensigns
Great experience from the second I pulled on to the lot. Dan was first to greet me and had the patience and honesty to walk me through many different models and test drives. I had to leave town and when I came back, there wasn’t a step missed. Most honest and straight forward car experience I’ve had…. And I’m old-ish.
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August 2024 by Mark Mancillas
Was shown the best available used cars
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August 2024 by Haley Carlson
Sam at Hanson Subaru was awesome to work with! He made the whole process very easy. Thank you, Sam!
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August 2024 by John Reese
Nate gave us a great experience from begining to end.
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August 2024 by Ben Benson
One of the most pain free car buying experiences I've ever had. Staff appeared very knowledgeable and enthusiastic about Subarus. My family has purchased 3 Subarus from Hanson in the last year. Fantastic experience on my end.
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August 2024 by Jennifer Sikes
I went in knowing what I wanted. Mike was amazing in getting me into the perfect car.
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August 2024 by Kane
Dan is a good sales guy.
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August 2024 by Lisa Wheeler
I purchased my 2022 Subaru Ascent from Mike Priebe and I will be purchasing my 2025 Forester from him. Love his personality and friendliness! No high pressure sales, best experience I’ve ever had purchasing a vehicle.
Just purchased my 2025 Forester Touring from Mike Priebe and I love it!!
