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January 2024 by Jennifer S
The wash is great but the monthly program is a giant hassle. The sticker didn’t work, I tried twice. Figured the account wasn’t set up so abandoned it. Found I paid 6 months of service but was unable to use it. Took some work but found a way to cancel the monthly debits from my bank account for a service I never used. Zero refund provided.
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December 2023 by Lee Houk
I recently had a fantastic experience at Elephant Car Wash, and I must say that Justin is an exceptional employee. He went above and beyond to ensure my car was spotless and made the whole experience enjoyable. I highly recommend this car wash, and Justin's excellent service made it even more outstanding!
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December 2023 by Melinda Holman
My car was extremely dirty as it sits under a tree all the time. The people working there worked diligently and put in extra effort to get it as clean as possible. This is the second time I've brought this car in and both times they exceeded my expectations. I highly recommend them.
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December 2023 by Deanna Yglesias
Love getting my car washed here. The staff is always helpful and friendly. They work extremely hard at making sure I always have the best car wash.
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December 2023 by Jam Es
This is the best automatic carwash I have been to. I have tried every other in the area and they do not get my vehicles as clean, especially the flat backs on our suvs. The pink elephant hits every part of the car and the staff is always friendly and helpful and do a great job with the prewash.
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December 2023 by N 21136
This is the only place where you can do a quick wash and a vacuum stress free! Very convenient to have monthly subscription and I go there almost every day because I have to have a clean car visiting clients. It scans my sticker and I don’t even have to say anything - going straight through the wash.I noticed they don’t change their wash cloths rollers often, so my old truck received some scratches and oil smudges on my doors from dirty wash rollers. But I can live with it because of convenience. I’d be hesitant go in if I had a new car. just saying.
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October 2023 by Big Daddy Little Dick Big Dick Sucker
Good wash rinse could be better leaves some dirt streaks through out the body, windshield and back area. Still pretty wet when done I have an unlimited car wash so I’m there as much as every day front and back doesn’t always get bug blaster and hand brushed. Depends if there’s a full staff I guess $24.95 x2 monthly my vehicles are black already a tough start to a wash I definitely recommend I really like the coupons . I give a five star instead of four because customer service is A1 i’ll be back over and over and over again I have a Dooley truck as well This location does not accommodate dually. Peace out stay safe Jesus loves you.
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October 2023 by bill mc
Good wash rinse could be better leaves some dirt streaks through out the body, windshield and back area. Still pretty wet when done I have an unlimited car wash so I’m there as much as every day front and back doesn’t always get bug blaster and hand brushed. Depends if there’s a full staff I guess $24.95 x2 monthly my vehicles are black already a tough start to a wash I definitely recommend I really like the coupons . I give a five star instead of four because customer service is A1 i’ll be back over and over and over again I have a Dooley truck as well This location does not accommodate dually. Peace out stay safe Jesus loves you.
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October 2023 by Sarah Johnson
Went to this car wash today after getting a wash coupon from a dealership. Several things went wrong during this visit. The car wash stopped two times during the pass through -- all lights, water, brushes and vehicles completely stopped. After going through, I pulled in to use the vacuums, and when getting out, was horrified about the finish on my black trim surrounding the windows on my vehicle that had completely lost ALL original shine. In trying to speak with an employee about this problem, I was told several things (in a very condescending, short-tempered and disrespectful tone): "I have worked at a car wash 5 years and have never seen this. I can guarantee it's not from us." And, "for the 18th time, just rub it and it will be fine". And "see these water spots on your window? This damage must have already been there -- there is no way it's from us". Finally, "if it was from us, the damage would be everywhere, not just on these parts of your car". Well, the finish that was damaged is a different material than the body of the car, so of course the problem won't impact the whole vehicle that way (plastic versus metal). In asking for the manager, I was told "I am the manager today", by employee "Ricky". Due to his total lack of customer service (no basic respectful communication), I asked if I could have the owner's information -- which I was told, "we don't give that out, but feel free to search online. I can already tell you he will say the same thing I am".For the record, I typically hand wash my cars because I think car washes do nothing but scratch up your exterior. However, I have NEVER had an experience like this at any other car wash in this area (The Wave, Shur-Kleen, even gas station washes). I drive a 2023 KIA Sportage, so this also is not an "older car" issue such as sun damage or expected wear. In tears, I immediately drove to the dealership where I purchased this vehicle and they were just as appalled as me. Luckily, they are amazing at Hanson Motors and told me they would get it in and do whatever it takes to resolve the issue - a very obvious issue.Aside from my horrified feelings seeing my vehicle in this condition, the most disappointing part was the way I was spoken to by Elephant Car Wash employees (plural, because a second man came out to unload on me too) and made me feel like I was a "Karen" or trying to just pin a problem on them -- instead of having a reasonable conversation about a very clear problem. Let's just say, I have never posted a Google review... this is my first ever -- because that is how bad this situation was. If you read this novel of a review... I seriously suggest you take your business elsewhere. And throw those wash coupons away -- NOT worth saving the $15 on a wash.
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October 2023 by Bailey Marshall
Wow! What a great place! The customer service is amazing not to mentioned my truck came out of the wash spick and span like brand new.The workers are very helpful and polite. They have excellent service time as well. Thank you so much! Highly recommended.
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October 2023 by Maxwell Lockhart
Wonderful experience, left my car squeaky clean like a whistle. The workers were polite and quick with the job. Spoke to the manager, Max, and he made sure everything was to my liking. BEST CAR WASH EVERServices: Polishing
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October 2023 by Shyanna Dunlap
Everyone at this company is so sweet and has the best service i’ve ever experienced! I love coming by on days that Justin works! He’s so kind and courteous!! Thank you all for always making my car look amazing, and providing such an amazing experience!Services: Clay bar treatment
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October 2023 by Kim Weber-Slinkard
Great service and my truck looked beautiful after my wash. Justin was incredibly helpful and went out of his way to assist. His kindness and personality shines bright!
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October 2023 by Denise Gubbe
Very friendly. Great customer service. Car wash was very clean and my car looked great afterwards. I will definitely come again and tell my friends to get their cars washed there.Services: Polishing
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September 2023 by Sarah J.
Went to this car wash today after getting a wash coupon from a dealership. Several things went wrong during this visit. The car wash stopped two times during the pass through -- all lights, water, brushes and vehicles completely stopped. After going through, I pulled in to use the vacuums, and when getting out, was horrified about the finish on my black trim surrounding the windows on my vehicle that had completely lost ALL original shine. In trying to speak with an employee about this problem, I was told several things (in a very condescending, short-tempered and disrespectful tone): "I have worked at a car wash 5 years and have never seen this. I can guarantee it's not from us." And, "for the 18th time, just rub it and it will be fine". And "see these water spots on your window? This damage must have already been there -- there is no way it's from us". Finally, "if it was from us, the damage would be everywhere, not just on these parts of your car". Well, the finish that was damaged is a different material than the body of the car, so of course the problem won't impact the whole vehicle that way (plastic versus metal). In asking for the manager, I was told "I am the manager today", by employee "Ricky". Due to his total lack of customer service (no basic respectful communication), I asked if I could have the owner's information -- which I was told, "we don't give that out, but feel free to search online. I can already tell you he will say the same thing I am". For the record, I typically hand wash my cars because I think car washes do nothing but scratch up your exterior. However, I have NEVER had an experience like this at any other car wash in this area (The Wave, Shur-Kleen, even gas station washes). I drive a 2023 KIA Sportage, so this also is not an "older car" issue such as sun damage or expected wear. In tears, I immediately drove to the dealership where I purchased this vehicle and they were just as appalled as me. Luckily, they are amazing at Hanson Motors and told me they would get it in and do whatever it takes to resolve the issue - a very obvious issue. Aside from my horrified feelings seeing my vehicle in this condition, the most disappointing part was the way I was spoken to by Elephant Car Wash employees (plural, because a second man came out to unload on me too) and made me feel like I was a "Karen" or trying to just pin a problem on them -- instead of having a reasonable conversation about a very clear problem. Let's just say, I have never posted a Yelp review... this is my first ever -- because that is how bad this situation was. If you read this novel of a review... I seriously suggest you take your business elsewhere. And throw those wash coupons away -- NOT worth saving the $15 on a wash.
