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January 2024 by John Bauer
TERRIBLE customer service from the clown working behind the counter.
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January 2024 by Jasmine B
Amazing staff, knowledgeable and friendly! My prints far exceeded my expectations, they walked me along the way for full service printing. Rebecca, Zippy, and Mai all deserve a raise for their professional attitude and phenomenal customer service skills. I feel so welcome when I come in with my personal project, this should be your go to place to ship and print!
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January 2024 by Jacque
Very helpful
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December 2023 by Eric Sallee
Needed to have 1 photo printed on a single piece of vellum paper for a light up shadow box for a Christmas gift. Photo is already sized and exactly how it needs to be printed. I have an ink jet printer, but vellum paper prints much better on a laser jet printer, the type of printer the FedEx stores have. I was willing to pay the price to have it done AND willing to bring in my own sheet of vellum to have it printed on.Went to the Pacific Ave location about 2 weeks ago and printed a bunch of other photos on vellum, at the self service printer with the FedEx associate's help, and it worked beautifully.But have ran out of time to do another one before Christmas and just need it done quickly. Was told today over the phone at the Pacific Ave store that they do not print anything out on vellum because their printers are not made to print on vellum!!!!!! So I called the store on Cooper Point Rd and the guy said he would be glad to do it, but it would cost like 4 or 5 bucks!!!! Totally going to the Cooper Point Rd location tmrw to have it done. It would have been much easier to go to the Pacific Ave store location, but apparently these 2 EXACT same stores offer different printing services?!?!?!?IF A STORE CAN OFFER PRINTS TO BE MADE ON TRANSPARENCY SHEETS/SPECIALTY PAPER, THEN THEY MOST CERTAINLY CAN PRINT OUT ON VELLUM PAPER, YOU JUST MAY NEED TO BRING IN YOUR OWN VELLUM !!!!!!!
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December 2023 by Alberto Frias
Came in to this establishment with a positive attitude, and left feeling like I was talked to like a toddler. Customer service is definitely not a priority in this store, I am thankful that the manager helped the rude customer rep. Probably will drive the few extra minutes and use another location from here on out. Which sucks cause I’ve always used this Fed Ex location ? for our business needs.
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October 2023 by Traditional Persian
The staff were incompetent, unable to serve customers in a timely manner. Every time a new customer would come in, they'd run to talk with me and leave other customers hanging in the middle of a transaction. In the end after waiting 45 minute to pick up 3 copies of an emailed document, I left. Very disappointing. I'll never go back there again. Went to Office Depot and they printed my files within minutes. What's more, after hearing about all the troubles at this FedEx office, Office Depot didn't even charge me!
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October 2023 by Robyn Sackett
Rebecca at FedEx Office really saved my bacon. When another print on demand location not only failed to print my college assignment when they promised but failed to even tell me they weren't going to print it, I freaked out. The last thing I wanted to do was turn in an assignment late. I went to the FedEx website for same day printing and while I was able to put in my desired print information, it changed once I got to the final screen. One call to the location fixed everything. I showed up with a thumb drive of my files and they were printed out perfectly within minutes. I know this may vary depending on how many people are in the store but I got there at just the right time. If you have an urgent printing need, reach out to Rebecca, she was helpful, kind, and knowledgeable. I cannot thank her enough!
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October 2023 by Grace Bird
Stopped in to do a return with absolutely no idea how to do it. The assistant manager helped me, I believe her name was Zippy. She was extremely helpful, kind, and efficient!
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August 2023 by DM Crew
The manager of this place can save a lot if money. Run the place with one person. All you need is a cashier/shipping handler. Nobody is willing to help with anything else. I'll never go here again no matter how local it is
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July 2023 by Carla Gira
Zippy handled a small print job for me today. She very patiently explained to me the revised process while she set it up and finished the job. I appreciate her help. I've used this site many times in the past in getting various documents printed, including large appliance manuals. I've never been disappointed in the service.
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June 2023 by Kelsie Caple
This location is always on top of it with printing and shipping! My favorite location that I’ve worked with!
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April 2023 by Niccole V
Was standing in line to get help. A customer walks up right to the other counter get immediately helped the staff member was like hey she’s was next and she’s like oh continue to help the other customer not even caring then I was having a problem of getting stuff printed that’s why I was at the counter trying to get help and then she acted like she didn’t really want to help me!! started doing other stuff like I was a burden for her to do her job and I was explaining to her how I was sending stuff to the print to go email so I can get a code so I can print my stuff out and she’s telling me that it’s my phone that I need to connect to the AT&T Wi-Fi but it’s telling me it’s unsecured but then she’s like well if it’s not connecting but you can leave and see if it connects then come back ?t they have no directions of telling you that you need to use their Wi-Fi to print things out and after me trying to connect to the Wi-Fi for the last 25 minutes I was still unsuccessful and was not able to print my things out I think that is the worst customer service ever. She should’ve been willing to help me to figure out the problem or why or have me send it to their email so they can print it out for me like why am I going to leave if I’m already in this facility like why can’t you help me and see what’s going on or why can’t we print the forms out that I have that I can send to you. It was the worst customer service experience. Her name was Mai I at least go in there once a week to do copies and with my experience today I think I will be taking my business somewhere else.
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February 2023 by K. M.
I use the printing for business and have had wonderful experiences. Always friendly kind and willing to help out even when in a rush.
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February 2023 by Caroline
I was the only one in line and there was a worker who just kept doing her task and looked never acknowledged me. It was a very ‘you can wait’ vibe.
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February 2023 by Sarah W.
The lady literally followed me to my car to yell at me for being too disabled to walk my package to the correct counter, and when I told her, and I have a huge disabled card in my car, she then threatened me to never come back, wow this was messed up. Boycott them!
