-
February 2024 by Gabrielle V.
Years ago, a different Enterprise soured me on Enterprise for life by charging my credit card put on file for taxes and incidentals in the middle of the night eleven months after the rental for an unpaid amount that was due from the body shop not me. Anyway they earned one of the very few one star reviews I have ever written. This Enterprise was a pleasant surprise. The enterprise nearest me didn't have cars available when I needed one and kindly let me know to try this location. I was in a car accident and the other person's insurance sent me to Enterprise. This location got me a car quickly, communicated with me when they were told my rental would be due and were very helpful in letting me drop the vehicle off at the body shop just prior to closing on a Friday so the car had to sit til Monday morning for a pick up. They even called me to let me know they got paid and had returned my security deposit. All in all, they are not my first choice for car rental but it did make me feel more confident in using them if needed.
-
January 2024 by Bruce Leonard
Great rentals great people great cars
-
January 2024 by Frances Vargas
We went to get the rental and unfortunately we couldn't rent it the way we want it and instead of the guy figuring out which other way to help he was being rude and condescending. He talked down to us as if we were stupid. I don't know if it was because of our race, gender or the way we were dressed. Anyway, we figured out how to rent the car and so we did. We could have just not rented it but we didn't want one of us to be left without a car. They would of lost our business. I have done business with their Lacey location and service with them was pretty awesome.
-
January 2024 by Joseph B
A lot of them are Total Douchebags, they try to act superior probably in an attempt to distract you from the fact that they rent cars for a living. Not really a high flying career.Don't allow them to be Rude to you like they most certainly do to most or all people that use their services.Terrible people, Terrible experience.
-
January 2024 by Manette Burr
This review is long overdue - I rented a vehicle at this location in August 2023 and wanted to make an effort to provide a wonderful review for this location. The whole staff is so friendly, polite and attentive. The condition of the rental was topnotch and I was very pleased to have chosen this specific location. No issues with the vehicle and when I needed to add a driver stopping at another location, the whole experience there too was fast and efficient. Returning the rental was also pleasant and easy. I will definitely rent from Enterprise for all my travel/road trip needs. Thank you!
-
January 2024 by Jason Wolf
Pretty bad customer service experience at this branch. The assistant manager, Steven Philo, does not seem to know the classes of vehicles in his lot. I booked a Standard SUV (Ford Edge or symilar) and he was trying to get me on a Ford Escape ( much smaller and could not accomplish my needs to fit the skiis in). When asked nicely to find something to make it work he did not attempt to TAKE CARE OF THE CUSTOMER.I would encourage the branch and area managers to address this issue.Thanks,Jason.
-
December 2023 by B K
Love Enterprise! Always friendly and helpful. This time they didn't have a compact, so they upgraded me to a Chrysler Pacifica for free!
-
December 2023 by Kristie Winston
Very smoothly. Looks like a happy place to work, which is key. You can always tell if it forced or comes spontaneously. 3 rental this year all the same. Great service.
-
December 2023 by MUHAMMAD Ayub
We needed a heavy duty truck to tow some trailers for the farm, and also get some garbage bins that we got at the auction to repurpose as feeders for the cows and the sheep. Connor was just so helpful as well as Ms. curious, a polite and professional lady who got us in and out in a jiffy. we were quite impressed by their service. They also gave us a tow hitch and the pins. we will definitely run from the again because they fulfilled all the requirements of a good clean truck, full tank of gas, and in and out as fast as possible.
-
November 2023 by Loretta Garcia
We’ve used this location a couple times. Will definitely again. Very friendly and professional. From check in, can’t remember the gentleman’s name.. sorry but he was great!! to check out, associate Devin .. fantastic! Highly recommend
-
November 2023 by Samantha Anderson
I called and talked to a person when u made my reservation, I explained what documents I had and double checked that they would work to verify my address. I had my phone bill, my car insurance, and my bank statements. I was assured that was more than enough, and so I took them for their word and made a reservation for a midsized suv for a week. I had paid over 2k for concert tickets over a year ago, and ended up missing the concert because at the last minute they kept demanding paperwork that I didn't have. I left the store and called their main number and explained that I don't have a lease per say as I rent a room and I was told all I needed to get was a letter from my landlord with my address, how much I paid in rent and how long I had been renting from her. So I raced to my landlords place of employment and got the letter and barely made it back before they closed only to be told that they couldn't accept that, they needed a utility bill with my name on it. I had already explained half a dozen times that none of the utilities were in my name, because I rented a room. I spent a good amount of time crying while trying to figure out why I'm being told two different things, I even called their main number and put it on speakerphone and they listed what was acceptable documents, and I had that but they still refused to rent me the vehicle and because of that I essentially threw a couple thousand dollars down the drain, and I waited over a year nothing because they don't follow company policy at this location. Apparently they just get to make up their own rules here. I really hope that manager gets all the karma he deserves if this is any indication of how he treats people
-
October 2023 by Alana Parker
A bit of a mixed bag really. Through no fault of ours or the staff an incorrect telephone number was pre populated on booking which meant we weren't informed over the process of payment. Upon arrival the manager stated we had to pay by credit card. Which was a problem as my husband didn't have a credit card for his account. There was nothing they could do. Luckily our credit union were able to print off a credit card within minutes. We contacted the branch and stated we would be there within half an hour to complete pick up and payment. We went back to the branch via foot to be told the car had been held (which was amazing) but that it needed new windscreen wipers and the staff member was on lunch. We still had no car. My husband returned after 90minutes to then be informed that there was a $200 deposit that needed to be paid. I'm not sure why this is the process as we were paying in full. Due to this unexpected charge we have had to shorten the length of rental by 2 days. We have been told we can add days on at a later date but I'm sure it won't be for the discounted price I had originally booked. All this happened on a day where I am collecting family from the airport (the whole reason for the car) it was very stressful. Some bright parts however were the female member of staff who helped us on our 3rd visit and the fact they held the car for us. Definitely some tweaks to be made for better customer service.
-
September 2023 by Shelly Lamb
They make you set up appointments (which I understand). But even after telling them that I would be out of town the next day they chose to call me when I couldn’t make it in time. Now that they called me and I couldn’t make it I got taken out of line and have to wait another 4 days to get a car!! This is absolutely ridiculous.
-
September 2023 by Susie Ray
Great people to work with. I hate new technology in cars, but this one wasn't too bad. At least it didn't talk to me every time I pushed the wrong button. Buick Envision. Their prices are reasonable and the car was clean when I picked it up.
-
July 2023 by Jennifer Gosar
I've rented from Enterprise on Carriage Loop in Olympia a few different times. The other last time there was a malfunction on the car and the staff were responsive and fair for the difficulties it caused. Fairness in less than ideal situations really makes a difference to me so I wanted to say thanks here!
