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April 2025 by Marjorie Want
Wonderful tellers here and they are very helpful. Always greets you with a smile. And give great suggestions.
I would never change banks just because of the folks that work here.
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January 2025 by Leroy Shotts
My fault my fault I had expired id
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January 2025 by John Sanders
When you deposit your funds into this bank, it takes an act of congress to wire. I’ve spent 3 hours n this today. I get transferred to an oversees call center and they ask the most ridiculously personal questions about the wire transfer before they will complete it. This is not a good institution.
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December 2024 by Jenn Sweeney
The ATM at this location is very much open and accessible after hours.
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July 2024 by Shelly Bulloch
Linsay at this bank keeps telling my husband that his loan will go through. But the underwriters keep coming up with more stuff and more money to spend, for a home refinance. We have lived in our house for 28 years. Now they say our contractor is lying about stuff in our house. For gods sake our house was built in 1878, its not going to have what modern houses have. It's also historic. The want a sloped floor that was intentionally built that way fixed. If its fixed the the house will suffer because it would cause the whole structure to be upended. They are fighting him because of his age. This is discrimination. I can see why this bank has gotten such a terrible reviews.
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June 2024 by Pamela Berg.
This bank doesn't print any physical cards. So you can't get a temporary one or anything if you lose your card. It comes by mail only one or two weeks or pay $5 for two day shipping. So don't lose you're credit card or any bank card. They asked for my passport too I wonder if they ask white people that if they don't have their ID with them but a picture of their ID on their phone. Closing my bank account ASAP.
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April 2024 by Caleb England
I made an appointment to open a joint account and was "served" by a truly self absorbed little prick of a man named David. I was a chase customer for years in several different branches and states and have never received treatment like I did today. The problem developed when I took and covered up my personal documents and credit card required to start the account while he regaled me with how many protocols and security measures are taken at chase. He told me to not put my documents away, I told him I had been a victim of identity theft and didn't want my personal financial info laying open on his desk. He informed me again that he needed the documents and I replied "Right now? You havent even entered anything into the computer yet, you have just been talking about how big, respectable and safe chase is. I would rather keep my documents and cards closed on my lap until you actually need them. Is there a problem with that?" He then said that we didn't need to open the account today, like he was giving me some sort of threatening ultimatum. I said "I guess we don't" and left the building. Taking my business elsewhere.
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February 2024 by Joy R.
This review is for the website & customer service. We did not receive hard copy of tax docs, & i had an issue getting them online. The phone number provided was useless, sending users into a terminal automated loop. It's like they want to frustrate customers to the point of giving up. When I called the local branch & jumped thru a few more automated loops, I was finally able to connect with the call center, and a woman with a thick East Indian accent was hard to understand but pleasantly helpful.
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October 2023 by Josh Parise
If I wanted to talk to a computer, I have an Alexa, or a TV, or a mirror, or a vacuum! All of which I'd rather talk to than the automated system at Chase. Additionally, if I do get a person, they're generally pretty nice, but the hunt for a live human being to receive assistance is a very time consuming process when and all the robotic voice says is go to the website and the website doesn't have the answer I need which is how to find a human being at Chase Bank ... I will drive to the bank now and hope it is open and hope that they'll exchange euros and hope that there's a live person there and hope there's not a huge line to talk to a live person because apparently they're in high demand which means that there are money maker! Chase, how do you not see that something in demand makes money?
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October 2023 by Joshua Parise
If I wanted to talk to a computer, I have an Alexa, or a TV, or a mirror, or a vacuum! All of which I'd rather talk to than the automated system at Chase. Additionally, if I do get a person, they're generally pretty nice, but the hunt for a live human being to receive assistance is a very time consuming process when and all the robotic voice says is go to the website and the website doesn't have the answer I need which is how to find a human being at Chase Bank ... I will drive to the bank now and hope it is open and hope that they'll exchange euros and hope that there's a live person there and hope there's not a huge line to talk to a live person because apparently they're in high demand which means that there are money maker! Chase, how do you not see that something in demand makes money?
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September 2023 by Pedram Haghi
My husband and I stoped by at this location and after waiting about 30 min a "David" person came and asked our name, and showed us his room. We sat, and we told him about why we were there and what type of account we want to open (we had already account there). He said ok, "you must be prepared" my question is if he is not there to help the chase costumers, and expect us to be fully prepared then what is he doing there? Then he asked for 2 cards! I gave him my driver license and my another bank card beside chase card, then he asked for green cart!!! or for citizenship!!! My question is, does he also ask native speakers for the green cart or for their citizenship status? If I was illegal in the US, at the first place I would not have chase account or driver license or many other things! Who carry green cart and passport always in her/his pocket to show to chase bank? Then he said if you don't have the physical cart or passport then he can't help us!Good job Chase bank for the discrimination in 2023 and horrible behavior to us!!!
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September 2023 by Elizabeth Tilley
ATM has been broke on and off for 2 weeks. 8/31/23 ATM ate my check, gave no receipt and didn't show in my account.Called customer service and was routed overseas, asked to be transferred to U.S. representative and never got anyone.9/1/23Called Oly branch..no answer, was routed to an 800 #.Service is very poor and ATM is out of date...switching banks.
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August 2023 by Jerry Y.
I'm now 5 days into having no access to my money via the local ATM. Twice I've called the Olympia bank to complain and they just don't care. Finally today I told the lady representative that if the machine isn't fixed by tomorrow I will drive 100 miles to pull most of my $14,000 and expect to be compensated for fuel expenses. She was unfazed and didn't care. They refuse to provide a time frame for repairs. Don't do business with Chase they are closing hundreds of branches and customers simply are an annoyance.
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July 2023 by Rockabillie B.
I cannot log into my account online. This has been going on for months. I have spoken to technical support 3 times, but the problem persists. I am going to switch banks.
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July 2023 by Chris VandeZande
They don't do any auto financing in the branch. They don't do any Auto financing over the phone. Their only option is an online application that doesn't work. So they don't actually have auto financing.
