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November 2023 by Harold S.
This particular Budget location was the closest available car rental office for the hotel I was staying at in Lacey. They will not pick you up from your hotel, so I chose to walk, as it was less than a mile. It turns out this location is also not very far from the transportation depot, and surprisingly the buses in Lacey are free. This Budget location is in a relatively quiet area, not really right next to anything, so I'm not sure where their business actually comes from. I got a pretty good rate by booking in advance online, and had no particular problems once I was able to actually get there.
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October 2023 by Leah Parsons
Rented from here multiple times and have been happy with the customer service and quality of the vehicles. They also had the best price around when you go through Costco travel.
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September 2023 by Lynn Roberts
The gentleman at the counter in Lacey, Washington was very courteous. He offered to pair my phone with the GPS in the car that was rented. THIS WAS A LIFESAVER! THANK YOU SO MUCH!
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August 2023 by P B.
The management of this company is exploitive. The front desk employees are fine. We had to cancel our trip and to return the car cost about as much to rent it the entire week. Will not be using this business ever again.
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August 2023 by Kendall Lindsay
Quick and easy pick up and drop off. Easy extension on rental period. Will likely rent from Budget again.
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July 2023 by David Ezzell
They responded to my need and provided the needed automobile and plan. Thanks, Kennewick Airport Budget Rental staff.
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June 2023 by Jennifer Kuhns
I was actually perfectly happy with my car rental experience until I checked my receipt after leaving. I was given a base rate of $40 for the day, plus taxes and fees that raised it to $57. I pre-paid this amount. They put a hold on my card in case of damages- something I'm used to. But my actual charges are $78, with added fees that were never mentioned to me. By the time I left, I was charged almost double the base rate for the car. This feels very deceptive.
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May 2023 by Michael Eaton
This is the same place as Avis, they are combined.Terrible customer service. Walked a mile to get here just to be greeted rudely. The guy helping me was rude, aggressive and seemed annoyed. Barely made eye contact and when he did it felt like he was trying to stare me down.Finally I just left, I'm not spending my money somewhere that treats customer this way.
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May 2023 by Mary Essary Hoyer
This place was great. Getting a person to talk to at Budget is impossible The only phone number goes to corporate, with all the recorded instructions, all of which didn't apply but we had to sit through, only to find out they wouldn't help with a better number.
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February 2023 by Jeanne Webb
Worst experience! Would not recommend. I had no problem with the staff, just the manager. Tried to rent an SUV was given a "comparable" vehicle, that they wanted off the lot... a jeep gladiator 4x4 Truck! Not what I reserved, or asked for. Did not rent vehicle. Was told I would be refunded... unknown yet if that's true. I would rather have a rectal check with a hot poker that frequent this business again.
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January 2023 by Greg Dalton
These guys were great. After being told by another rental car company that they had a car for me and then called at the time we were to be picked up that they didi not have a car for me these guys found car and waited for me. I was stranded after my car broke down and had to be towed. I will definitely use budget for ALL my car rental needs. They also had a lower price for the same car
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December 2022 by Bill Strawn
Car delivered was smaller than car reserved. Too small for 4 people. Car was dirty in and out. Company did reimburse me for gasoline purchased and left in tank that exceeded gasoline in tank when picked up, which was a nice surprise. Counter people apologetic for not having correct vehicle reserved.
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December 2022 by Roy Robertson
I rent from this location often for business purposes. Professional and friendly staff. Great car options. Could not be more satisfied.
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December 2022 by Teresa Kelley- Ferrell
I was in need of a car immediately and Joshua was able to set it up for me with no hassel. I really appreciated his help.
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December 2022 by Leslie Ryan Burnette
Staff was friendly and helpful. Any problems were resolved quickly and to my satisfaction. And the price was great.