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August 2023 by Google user
In the area on vacation from Florida and had an infected tooth and exposed nerve from a filling that fell out. This office not only fit me in for a consult same day, they also did the extraction. I was in a lot of pain and could barely talk. Hadn't ate or slept for 48 hours. They treated me very well. Extremely professional office. Really appreciate the staff and the surgeon. The pain is gone and I'm finally able to eat and rest. My only regret is I can't use them as my normal dentist.
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July 2023 by Mr B G.
I went to this office due to tooth pain. I was greeted and assisted by friendly front office staff. Donna, the hygienist was a joy to have assisting in my care. She was very personable and comforting in my stressful and painful condition. Her amazing dedication was mirrored in the care and attention provided by the office manager Helen C. Ms. Helen took the time to answer all my questions and worked up estimates for treatment options. It was apparent to me that she had a full plate but made no indication that I was imposing on her. Thank you. I will recommend this office to my friends, family, and others.
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June 2023 by LW
Front desk is indeed very rude. They act like they are doing you a favor. I’ll update after I have initial consultation.For some reason the person over the phone was nice but that person wasn’t in the office cuz everyone acted like I owed them.
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June 2023 by Tim S.
Went in with wife for pain in tooth no meds no nothing. Dentist laughing while seeing her . While wife in pain in chair!!! Place sucks....
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June 2023 by TL W
While the front office staff is visibly and consistently overwhelmed and unfriendly (never so much as a hello or a smile- out of six people), the back office is always brilliant. They’re fast, thorough & relaxed, while they never make you feel like you’re in the way even though they’re the ones doing the dental work. Dr. Chiang is the best. Kimmi is a wonderful hygienist as well. I’d follow them to a different office in a heartbeat.
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June 2023 by Grace Horton
The front desk staff are very rude and unprofessional. They seem irritated and act like you’re an inconvenience that you’re in the office. They told me to wait for the quote for my orthodontic treatment and they’ll give me a call. I tried to call a few times always put on hold. They’re always rushing and answering your questions sarcastically. The doctors were nice and so is the medical assistant but the front desk staff not so much.
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June 2023 by Joan Shortes
What a joke!! They have canceled one me so much and this last time they didn’t even give me 24 hr notice. Thanks bright now. How do they pick and choose who they see ? I haven’t been able to see them for over a year! What happen to the world?
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June 2023 by J Allen
One star cause I can’t seem to get in there. They schedule me then they will cancel with out 24hr notice. They don’t care if you have taken time off work for the appointment. Hopefully I’ll be seen soon maybe I can give a different review? I wouldn’t count on it seems to a pattern.
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May 2023 by J A.
Can't seem to ever get in. They schedule me then they cancel. They don't even give 24hr notice before canceling . Fun stuff .
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May 2023 by S H
The new dentist and hygienist (two in particular) are great friends, unfortunately that meant that the last few times I came in, a lot went wrong due to so much distraction.I’m not sure anyone needs to hear about personal details while someone is jamming tools in your mouth and especially when the patient is left to advocate for themselves when the team forgets that an area is already sore, which is what I told them and it wasn’t absorbed.I was in for a mistake they made before and it was the same casual environment with tons of chatter as if I was a prop. We’re paying a ton of money and our mouths are important.I changed my dentist all together and they confirmed the work done was wrong and I paid a third time to get it fixed. But not before spending months in pain.
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May 2023 by That Nerdy Goth Girl
I tried this place out for an emergency while waiting to get in elsewhere. They are way to pushy here, demanding unnecessary work. You cant leave until you make another appointment kinda vibe.Most of the girls at the front desk are not very friendly always irritated. One girl is nice and helpful, idr her name. Been told conflicting info.Had a huge estimate from them so i went to another clinic and they said there was no evidence i needed all that.
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May 2023 by Kevin G.
I like the dentist and I like the hygienist (Kim) but the front office staff is consistently RUDE! After seven years I am done. Bright Now Dental you are fired! UPDATE: 3-4-2023, EXTREMELY vindictive and threating billing department (always has been), especially considering that the mistakes are ALWAYS 100% theirs!I am so done with this!UPDATE:4-13-23. They still haven't and never will.
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April 2023 by K Gee
I like the dentist and I like the hygienist (Kim) but the front office staff is consistently RUDE! After seven years I am done. Bright Now Dental you are fired! UPDATE: 3-4-2023, EXTREMELY vindictive and threating billing department (always has been), especially considering that the mistakes are ALWAYS 100% theirs!I am so done with this!UPDATE:4-13-23. They still haven't and never will.
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April 2023 by Chrissy Burl
Receptionist was extremely rude and unhelpful. We were trying to give the most information we had given to us regarding insurance and she did not want to give us any help. Rolled her eyes at us multiple times, and we didn’t even know until the end that we could have paid the initial $59 to be seen until a different receptionist told us that 15 minutes later after we had filed our paperwork and by that time we were done and finding someone else to take my boyfriend.
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April 2023 by Kennie Faleke
The customer service was great. My dentist and nurse were very personable, gentle and patient. I had a good experience overall.
