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February 2024 by Gené Gonzalez
I took my sweet boxer, Lucy, to Dr. Bob and I will never forget how much he and his sweetheart daughter, Vikki, helped her. Gosh, it was about 14 years ago now, but their kindness and love never left me.My Lucy was rescued from a puppy mill, she was a mom who'd been forced to breed far too much. She had a myriad of struggles and Dr. Bob walked me through them all.At one appointment, my POTS acted up, and I accidentally fainted while in the clinic. Vikki picked up my little 3 year old daughter and sang to her while I came to, brought me water and a muffin, and kept her calm. Meanwhile, Dr. Bob kept caring for Lucy.They made sure everyone was safe and taken care of.The awful day that I had to let Lucy go, Doctor Bob stayed with Lucy and I. I was unable to speak, and struggled to do anything other than rub her sweet ears and cry. He understood that and talked with her about the beautiful rainbow bridge it was time for her to cross. How there was a nice little stream with water that was good to drink and how there was lots of grass to play in. She could chase squirrels and the sun was always shining. He essentially walked her home with me. I still hear his voice comforting us, and when my soul aches for her, I remember where my Lucy girl is.He also was my kitty's doctor from the day I brought her home for 10 years. She's been around since before Lucy. She is still spry and healthy and I attribute that to her excellent health care for the first half of her life and the advice Dr. Bob gave me about proper kitty care. She's 17.5 years old.If I still lived in the state, Dr Bob would be the only vet I would ever use.He really truly loves the animals he helps. I'll never be able to thank them enough.
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May 2021 by Louise Mihay
I was in a quandary. My dog, Cinder, needed to have 4 stitches removed from the tip of his ear. He had been in a tussle with my son's dog and was taken to a vet in Tacoma while we were out of state. Since I live in East Olympia I called our regular vet and was told Cinder couldn't be seen for 2 weeks and that I should take him back to the vet in Tacoma who put the stitches in. That vet who charged well over a thousand dollars up front would charge an additional fee to remove the stitches. I randomly called Dr. Gilpin and was seen within the hour. There was no charge for the removal of Cinder's stitches. We have just found a new vet.
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March 2020 by Margaritta R.
03/3/2020:Thought I would try this place as we liked the past owner. We came all the way from Tacoma. What a big let down!! The office staff are not very welcoming did not even acknowledge me just Hndid me a clipboard to fill out info on tried to give her my dogs paper work from last vet she did not want it later the vet Tech came out and weighed my dag then walked into a nearby room I sat down and a second later told me to come in she never asked me to follow her I told her that I was there to update my pet's shots and again gave them his old chart she then accused me in a argumentative tone of telling her over the phone that ( I told her I didn't have them ) what a ridiculous accusation! I picked up my pet and walked right out!!! I'm disabled and use a cane. However I'm not Stupid!! Never waste my time again with them. What ever happened to good customer service? You. Will not get it here!!
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December 2019 by Olympia S.
First off, this vet changed ownership in 2014 and this review is for the new ownership. Please know when you drop your dog off for boarding here dogs are left alone in a kennel from 6pm until the next day. During most of Saturday, all of Sunday and major holidays your animals are left completely alone except for brief drop-ins by staff as the clinic is closed. The dogs sound extremely stressed out while left alone and animal services has had to reach out to the owner more than once. The owner has made no changes. The city is now involved. Also, this vet clinic lost a small dog this summer during the dog's stay, the dog escaped from the kennel area and still has not been found. They also had a cat run away this summer, I am unsure of that outcome. I do not recommend this clinic.
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October 2019 by ThatsNotAStar ThatsALolo
Super cute inside. Great prices, very convenient
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September 2019 by Natasha N.
I'm going to start off by saying that at first I had a decent experience going to this clinic. What made my review go to a one star is these two problems. One, the receptionist that I've had every single time has been rather unfriendly and snooty. She has without a doubt been nothing but rude to me despite the fact I was there four times in the month and half. She had dark hair and I'm not sure what her name was. The worst thing I thinks he did was give me the wrong papers when all I wanted was shot records. I drove twenty minutes to get those papers and she proceeded to give me all the wrong paperwork and was super rude on the phone when I called to get the right ones emailed. The second and most import thing. THIS CLINIC DOES NOT GIVE RABIE TAGS WITH THEIR SHOTS. RABIE TAGS ARE REQUIRED BY WASHINGTON STATE LAW TO BE ON ANY PET THATS IN PUBLIC ON A LEASH! I'm furious I let them do the shot because if I had known that fact my dog would not of gone there. I plea anyone who's considering this office please do not go! Your dog needs those tags to prevent any harm if they're picked up by a pound! Protect your pup and go somewhere else.
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January 2019 by Katie Lee Hannah
Best place.
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December 2018 by Annie O.
Had a rather unpleasant experience on Monday.... We had made the tough decision to put our Beagle mix of 17 years to sleep. I had called to make the appointment last week and was told one of the two of our usual vets would be there. We drive 45 minutes each way to go to this clinic with high recommendations. We have been coming here for YEARS... When we arrived on Monday a vet we don't know was working (a relief vet). She wouldn't allow us to do the procedure in the van, which would be more peaceful for our dog. Instead, we shuffled through a very crowded waiting room with kids running around, and then we were kept waiting for over 30 minutes. Then they wanted to take her behind closed doors, away from us to just get an IV catheter put in. While they did that, our old lady became very agitated and stressed. If they had known the clinic was going to be this busy, they could have called to confirm and possibly reschedule to a more appropriate time. And if they had called and told me it was a different vet working then the two I *always* request then I would have rescheduled when one of those two were able to see us. It was unfair to her and to us, long time standing customers. I love our vets but this experience has left me asking myself if I want to start going elsewhere.
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October 2018 by Cathy Spears
Best vet services around
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September 2018 by Susie B.
Convenient, nice vet./staff. We haven't had to wait too long (which causes our cat stress).
