Avis Car Rental Olympia operates one of the world's best-known car rental brands. Avis is one of the world's top brands for customer loyalty. Customers have consistently praised the excellent customer service provided by the staff at this location. When a customer encountered an issue with their rental charges, the staff member Lauren was very kind and helpful in explaining the charges and providing instructions on how to resolve the problem, even though she could not fix it directly. Another customer was grateful when a lost item was found and returned to them after they had returned the vehicle. The Lacey office was praised for its convenient location near the customer's hotel, and the staff member Tyler went above and beyond to address the customer's concerns, ensuring they could enjoy their road trip through the National Parks. A particularly noteworthy experience was with the staff member Brandon, who went to great lengths to find a suitable replacement vehicle for a customer when the original rental did not meet their needs. Brandon answered the phone promptly, followed up multiple times, and ensured the replacement vehicle was ready for the customer in a timely manner, despite the challenges of a smaller office location. Overall, Avis Car Rental Olympia has consistently provided excellent customer service, with staff members who are pleasant, accommodating, and go the extra mile to ensure customer satisfaction.
Very pleasant experience all around with clean, well maintained vehicles. And as a debit card user, I can book same day and rent from this location.
June 2025
We lost a valuable item in the vehicle. We couldn’t find it so told them when we returned it. An hour later we got a call that it had been found while vacuuming. We were so thankful for their extra efforts to find it.
May 2025
This location was great to deal with as our hotel was around the corner. Tyler went above and beyond to address our concerns and we were easily on our way to enjoying our road trip through the National Parks.
