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August 2024 by John DeSchepper
Marcus Nickelson was super helpful with our purchase!
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August 2024 by Kim Harris
Our sales representative Kelley was amazing. She helped my husband and I find everything we described. I highly recommend Ashley for excellence in furniture. Ask for Kelley she will help every step of the way.
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July 2024 by Emma Leigh
Lots of options at a ton of different price points. We were helped by Michaela, who was awesome! She listened to what we needed and gave us options and answered every question we had. Michaela definitely made the experience better for us and we are excited to come back because of her helpfulness.
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July 2024 by Sidney Barker
Moriah, is an amazing customer service person. Authentic, professional, honest. I am excited to buy!
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July 2024 by Jacob James
Marcus was awesome!!!!
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July 2024 by Terry Corey
We have just made our second purchase from your West Olympia store. Our first purchase was made of two recliners and Davenport and we were served by Jaun who I believe now is the store manager, and I do not know his last name but kudos to him, he was a wonderful person to deal with, we feel we know his family. He’s just an amazing man and did a great job with our purchase.
Recently, we just purchased a dining room set and was serviced by Kelly Langford. Kelly was so thorough, professional, warm, caring, and these days a breath of fresh air on her approach to our purchase. She not only took time to get to know us our needs and offering not the most expensive but the set that would fit our lifestyle and be comfortable for us.
We have dealt with Ashley over the years and we will continue as long as you have this caliber of people working in your West Olympia store.
We give top-notch 10+ for service, professionalism, friendly warm and loving associates that you have in that store big kudos to Juan for his leadership and for Kelly. She’s just amazing thank you.
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July 2024 by Eileen Largen
Kelly was fantastic and so helpful. I spent a bunch of money though ?.
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July 2024 by Lori Ackerman
I just bought a sofa from Marcus ! It is the perfect base for my new home and decor ! I had my SO go in and pick two sofas, he was greeted by Marcus , who showed him two options that he Really Liked and then he left the store and Marcus met me at the Door. He showed me the two Dave had chosen and his favorite was mine too!!!!
Marcus Nickelson did such a great job helping us get the perfect Sofa ! He was very Friendly and had all the I information on the items he showed us !!! It was a very enjoyable experience !! My second purchase from this store !! I will be back to have Marcus help me !!
Loreen Ackerman
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July 2024 by Linda Sellers
My bed delivery has been canceled twice, on the day of the scheduled delivery. I have been trying to reach the store by phone for almost an hour and nobody answers - I keep being rerouted to customer service and they try calling the store with no success. At this point I will not be purchasing anything from Ashley in the future and will not be recommending Ashley to anyone.
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July 2024 by Jose Jimenez
We’ve ordered furniture since memorial Day since they had a sale going on and now we are still waiting at this time for confirmation on time and dates. There has been at least 7 times they rescheduled our delivery date this is ridiculous what kind of service is this!!!!
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July 2024 by Garrett Romero
Got the chance to allow a new employee to experience a full sale! Everyone was amazing!
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July 2024 by Kyle Stouffer
**EDIT** I’d like to add that the in store employee, Moriah, was VERY helpful, knowledgeable of the products, and patient with us as we chose our furniture. She gets 5 stars.
Ordered our couch on 6/30/24. Soonest available delivery was for 7/16/24. (Which was fine) Four days prior to delivery date(today), we had to confirm our delivery, which we did. 24 hours prior to delivery date, we were suppose to get a 4 hour window of when it would be delivered. Never got that(yesterday). So we reached out to figure out what was going on and we were told that one of the pieces we ordered wasn’t in the warehouse yet and delivery would be scheduled once it arrived. (Hopefully 48-72 hours, we’ll see)
1. We wouldn’t have known any of this had I not reached out to figure out what was going on.
2. The delivery was already scheduled.
Overall frustrating process with no communication. Don’t have a customer confirm a delivery when you aren’t going to deliver.
Will update this review on actual couch once it’s delivered.
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July 2024 by Phoenix Mattair
Kelly did such an amazing job and made the process of buying a couch quick and easy. She was very kind and well spoke. and she helped us with all our questions. 10/10 probably gonna go back to get a coffee table or something, but i hope she’s there!!
-phoenix and josh <3
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July 2024 by Terry Furst
Staff were helpful and knowledgeable and we found what we needed. My only complaint was that they could not let me take a sofa pillow home to see the color in my space. A private furniture store was able to allow that. It would have been helpful.
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July 2024 by Kim Stamp
We had a great experience at Ashley. The salesperson we worked with (Kelly) was attentive without being pushy and provided great information about the pieces we were looking at. We are excited to get our furniture delivered and to start enjoying it.
