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February 2024 by Gramma C.
In the past they have done a pretty good job, but this time they did a terrible job of the paw print that I paid $35 for. Of course, I did receive the ashes in a week.
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January 2024 by Ally Flores
DO NOT GO TO THIS PLACE IF YOU LOVE YOUR PET!!1 star because my dog is still alive.This place is terrible. We took our dog to the Olalla location during the week of Christmas and the elderly woman at the front desk was very unprofessional, angry, rude to my wife and her employees. She lied about the size of the space our dog would be in. When I called to check on our dog, more if the same... very rude " Your dog is just fine!" Before they even checked on her. And then they didn't even check with the correct person that was working with our dog, if anyone was. When we finally came back to Washington and picked up our dog, the woman was quote rude and short with us again, and was rude with the younger employees as well. I told them several times not to bathe our dog and the woman acted shocked. They took a very long time to bring out our dog and when she finally came out, her nose was bleeding.DO NOT GO TO THIS PLACE IF YOU LOVE YOUR PET!!
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January 2024 by Ally F.
DO NOT GO TO THIS PLACE IF YOU LOVE YOUR PET!! 1 star because my dog is still alive. This place is terrible. We took our dog to the Olalla location during the week of Christmas and the elderly woman at the front desk was very unprofessional, angry, rude to my wife and her employees. She lied about the size of the space our dog would be in. When I called to check on our dog, more if the same... very rude " Your dog is just fine!" Before they even checked on her. And then they didn't even check with the correct person that was working with our dog, if anyone was. When we finally came back to Washington and picked up our dog, the woman was quote rude and short with us again, and was rude with the younger employees as well. I told them several times not to bathe our dog and the woman acted shocked. They took a very long time to bring out our dog and when she finally came out, her nose was bleeding. DO NOT GO TO THIS PLACE IF YOU LOVE YOUR PET!!
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December 2023 by Jodi R.
They are amazing! My three dogs are always well cared for and loved. They also do an amazing job of grooming. It makes me feel good knowing that when I need to be away from my little pack that I don't have to worry about their care! I wish that I could give a thousand stars as with my review !
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October 2023 by Kristina Blum
I’d like to start with the staff were very kind to me and from what I seen, my cats too.My problem is, they didn’t feed them the food I brought with them. I had brought 5 days worth of food for both of my cats and had given them instructions on when and how to feed them. None of that was done. As soon as I got home they both ate a full can of food, as if they didn’t eat at all while they were there. I did see dry food on the counter at the lodge for, what seemed to me, all of the cats. Unfortunately one of my cats has serious stomach problems and has been hospitalized several times before. I hope that doesn’t happen again. I should’ve listened to the reviews and steered clear of here.I’m not saying it’s not a good place but it’s definitely not right for me. If you have animals with specific needs, it would be in yours and your animals best interest to not stay here.
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October 2023 by shawn
Joie (the owner) is fantastic and we are so happy to know her. Her facility is very clean, our animals are always extremely well cared for, happy and smell great when we pick them up! Her staff is lovely and clearly care about all the animals. Our friends/family that have boarded with her have had the same positive experiences as us with a range from toy to large breeds. We have been clients of hers for several years and will continue to be. Our dogs are excited to be dropped off and happy to see us when they get picked up. I wouldn’t take them anywhere else.
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September 2023 by Devin Lemco
Our kitty was the only cat that didn't look like they were on vacation. She's just a sour puss, I guess. Every other cat was perfectly content, some even wanted love from us. But our baby was hiding in the back of a cat tower.Despite her anti-social behavior, she was safe and cared for. We just got her home, and she's kinda extra skittish, but she's a cat so...It was very evident that the owner was not the kindest boss to her staff, but it was only her staff taking care of the animals for all that I could see.I am going to use a different boarding home the next time I need one, because I believe staff should be treated better. I would never work for or allow anyone I loved to work for someone who spoke to them that way. I had kinder Drill Sergeants.That said, this business provided a moderately priced service that was effective, and my kitty seemed better cared for than the staff.
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September 2023 by Gabriel Rohrer
If I could give zero stars, I would. The old lady at the front is disgustingly rude to everybody that walks through her doors including her staff. She lets her own dogs wander around the front lobby and pee everywhere and doesn’t bother cleaning it up. She yelled at me to put my dog back in the car when I first went to drop him off which was strange to me since I can’t drop him off if he’s still in the car? I picked my dog up today and he has been non stop vomiting and seems completely stressed out in his own home. He has been wandering around the house for 3 hours and refuses to sit and relax. A lot more things went wrong here with my dog that I don’t want to type out. Completely disappointed with the service we got, especially with the high rates this place charges you. The only nice thing about this place is the young girls who seemed to genuinely love my dog. I feel bad for the staff that have to work under the owner. They should quit and never look back in my opinion, no one deserves to be treated the way that they are.
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August 2023 by Seann Dailey
The ONLY reason I am giving 2 stars and not less is because of the young lady who was the one actually taking care of our pup and also Brooke who made our reservation for us who was very friendly. The woman in charge on the other hand (I believe her name is Joie) was extremely unprofessional and rude! Reprimanding her employees harshly in front of me during my first visit and had a very cold and unwelcoming attitude as I asked basic questions. I should have seen the red flags and left then but unfortunately I was desperate and this was the only place taking appointments short notice.We also paid $65.00 for a bath/nail trim during his stay. Upon picking him up, we noticed his paws were dirtier than when we picked him up. I called and explained this to Brooke who showed genuine concern and offered another bath for free, which I found perfectly acceptable. I wasn't even mad, I just wanted the situation fixed in some way.Upon returning to board him again, for the second part of our vacation, I met with the manager/owner again. Within minutes of walking in, she turned to a young lady to her side and said "oh... this is the guy that complained about the bath you gave his dog". I was left in an awkward, stare-down with this girl who had no idea what to say. I simply explained that I had already spoken to Brooke and that she offered a free bath and therefore it wasn't a big deal. To which the owner/manager responded that since SHE didn't offer that, it was not valid. She proceeded to defend her side by saying that the dogs were allowed to run around outside after a bath (which doesn't make much sense to me). In this moment, I lost all respect for her and her business. It makes me sick to have had to board my pup with them and I am relieved to have other better options now.
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August 2023 by Beth Lyons
My cat was boarded here while on vacation. All seemed well when I dropped her off; it was clean and had a good space for her.Upon picking her up the cat section was filthy! Food all over the floor, urination on the floor. She seemed to not have been eating. When I got her home, she was tired of course but could not eat, drink or groom herself. It seemed to be painful for her.She is now in ICU with an infection and we are waiting on results for any kidney failure.
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August 2023 by lychelle mason
This is the second time i have used the over the rainbow bridge cremation services. For a sad reason in losing my babies but they took great care of my Bruiser and he is still with me. Now his sister Bella will be with me always. The woman at the desk today was so kind and loving, helping me navigate everything i needed because i was an absolute wreck and she didn’t shy away from my sobbing on and off. I will be so grateful when i get her back and she will be with me always as well next to her brother. She had no issue in my request to have her cremated in a certain blanket that I brought, she helped me choose the paw print because again, i was a total mess. She didn’t pressure me when i was taking me last moments to pet her fur and tell her how much i love her, i just cant praise her enough.
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July 2023 by April Dupré
Love it here. My dog who is super anxious gets excited when we pull into the drive way. They take care of my dog and I get great peace of mind when I’m not home knowing she’s well cared for. Plus the price is always way less than I expect.
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July 2023 by Teri Hansen
Our pups love it! Super clean. Amazing staff that dote on our fur babies while we’re away.
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July 2023 by SourPatchKid
Been bringing my pup to daycare here for about 3 years and she's always excited to be here. She's well cared for and is treated like family.
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June 2023 by Someone P.
Staff are treated abhorrently, animals are not treated well, small dogs are left in a 3x3 square for 90% of the time they are there with no real socialization. They are kept with 15 Chihuahuas that owners owns herself but never interacts with and poo and pee inside the room all day. The owner has 50 Chihuahuas (puppy mill) that she doesn't even take care of herself. they have had no potty training and only half live in her house and some are even aggressive toward staff and bite. She doesn't care about dogs. I don't think she even likes any dogs except maybe two of her personal ones. There is nothing personal toward any client's dog by the busy staff. No love, no affection. Just ignored and only the most basic needs met. Lots of stories of different dogs getting injured. The elderly owner is verbally abusive to her staff and not nice to clients either. NEVER take your pets there.
