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May 2024 by Diane Kraft
Found just what I was looking for. Thanks Shaina
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December 2023 by Erik Schlafman
went in looking for new paints and the lady working changed my life!! great staff, great stuff. awesome place for art supplies
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December 2023 by Christina K Hower
The decor and frames and other items to purchase are great and is a definitely go back to place.
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November 2023 by Charles D.
This has got to be one of the most unfriendly frame shops I have ever been to. I asked for 8 little v nails but was told they are being discontinued and so no, they wouldn't give me any. i would have happily bought them and I also happen to have six projects needing glazing, fitting, matting. The framer associate said she disn't want to set her business up for failure. By providing a customer with 8 little nails? And that was worth losing what could have led to hundreds of dollars in sales of framing? I didn't even let it get that far so they don't realize the loss in sales. If thre is a manager reading this you might be more concerned because this is no way to operate a business. This is not the first time I have been treated so poorly at Gene's Art and Frame..
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September 2023 by Grace m.
The manager (I believe her name is Shanna) has the most horrendous customer service skills. She is extremely rude to customers and on multiple occasions she talked down about her employees directly to customers. The employee who helped us with the project we brought in was extremely helpful, kind, and thorough. I would not return purely because of the managers attitude and how she treats her customers and the employees. I feel badly for the employee as they seem to genuinely enjoy their job.
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July 2023 by Rachael Haycox
they had really really great prices on paint pens, they had a good selection of colors and the lady working was really nice and knowledgeable about paint pens i’d prolly drive to oak harbor just for this store
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March 2023 by Graham Parker
Great local frame store! Worth the stop, custom advice and recommendations included!
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July 2022 by Robert D.
I've been to the shop twice and have not been satisfied with the service I have received. The first time I felt like the employees thought they were doing me a favor. They certainly charged me what they wanted since they are the only framing shop on the island. I thought maybe it was just a bad day but found the same poor attitude and service the second time I went into the store so I complained. I ended up taking my project to Anacortes instead. The store there was delightful, friendly and the energy was welcoming. Basic good business. Reflecting back, the work quality at Gene's Art & Frame was average at best and not worth the close to month long wait. They obviously get away with the bad behavior and act with impunity. Gene's make you sign a legal document saying they charge a 50% nonrefundable deposit. You must pick your project up in 30 days and at 60 they aren't responsible for it. If they damage your art they aren't responsible for more than $500 in damages. If a framer does good work the customers want to pick their art up and you don't need to force them to sign a shady legal document. Law 101 you can't disclaim liability Gene's. I hope you can avoid the frustration and disrespect I felt at Gene's. It's simply not worth it.
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March 2022 by Jessica Hankins
Great local store that keeps up on current trends in art supplies and will order if they don't have your item@
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March 2022 by Frank Barnard
I stopped by to have a poster mounted on foam core. I was masked and adhering to social distancing guidelines (no less than 10-12 feet from any other living human) when the woman behind the counter barked at me “ Back up, I need all this space!” as she indicated the 10 foot counter between us. I felt about as welcome as a wart on one’s nose. Very rude and obviously not interested in my business. Don’t go here unless you enjoy being spoken to in an accusatory and negative tone.
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March 2022 by Susan Rose Gale
They framed a print with expertise for a hard color scheme. Excellent job!
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March 2022 by Firstone Lastone
Only place in town to buy high quality acrylics. - I was prepared to spend some serious money, but, i was greeted with double rudeness. I left, will be ordering online elsewhere.
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March 2022 by Bobisssa Bena
Went today and the lady there was so rude not very welcoming and very poor customer service! We’re trying to ask something and she just looked at us and turn her back to us!!she shouldn’t work there!!!
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March 2021 by Mike Mecklenborg
Shop local when you can we do. Small store with good customer service.
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March 2021 by M “MO” Morrison
Local store with good customer service.
