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May 2024 by Melissa Terris
Just had a very pleasant experience buying and customizing a new couch with Adam. He was very professional and helpful with the process. It was also significantly cheaper to customize the couch we wanted ($2300) vs buying the same style couch online ($4000+). Will keep this review updated as we go about wait time and delivery of the couch, but so far the buying and designing process has been amazing.
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March 2024 by Rusty Etheridge
Shawn and his team were fantastic to work with! He made the couch buying process easy, fast and friendly. I know first hand people are sometimes leery of stores near military bases, but Furniture World NW is truly a great experience. They seemed to have everything from affordable entry level furniture to high end more unique pieces. Our couch arrived in a timely manner, and Shawn was prompt to call us upon delivery. Will definitely be recommending them to friends and family.
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February 2024 by Mary Groves
These people are the best! Ended up almost remodeling our living room! We are very happy with our purchases! Prices range from low to high! Something for everyone!
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January 2024 by Sue W.
I cannot say enough praise and recommendation for the furniture store in Oak Harbor. Shawn is absolutely the best manager ever, always helpful,friendly and does what he can to give you the best deal and product he can offer. His great attitude carries over to his staff, they delivered our product and were careful and friendly! Thank you all for all you do.
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December 2023 by Aaron Valentin
I was very satisfied with my experience buying a new bed set and couch. The shipping was faster than expected and set up crew were very efficient. Shaun was the representative i worked with he was great, not pushy at all.
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December 2023 by Don Randolph
Shaun was the best. Really went out of his way to help me try to fix my chair
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November 2023 by Denese Kjargaard
Very nice informative fellow who helped me. No pressure at all.
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June 2023 by WolfeBane
Three generations of my family have gotten our mattress’s here. They’re the go to place on the island for the most part. If you want a bigger selection you have to go off island. Fine people and good selection.
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November 2022 by George Alderette
I had a very bad experience at Ashley's in Mount Vernon! They mispriced an item and would not honor it. I went to Furniture World in Oak Harbor. Shawn the Manager found me, and order me the exact item for a better price than Ashley's had even mispriced. They Rock!!!
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July 2022 by Arnold Bodner
My recliner died need a new one nowhere else to go on the island if you're not military and if you need something delivered unless you want something used
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April 2022 by Kris Johnson
Had a great time exploring everything the other day.Don't be fooled by the window paint, this store has premium furniture inside.Worth stopping in.
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January 2022 by Nina Sweet
I like their selection, and that they can order the furniture, then deliver and put it together for you. That's very helpful! And the protection plans are pretty legit. Adam and Shawn are very knowledgeable and helpful.
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December 2021 by M “MO” Morrison
Very polite and helpful staff. Did not have what I was looking for but still a nice store to checkout for furniture.
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December 2021 by Melissa S.
Went to this location and decided on a mattress and bed frame. That's when we heard their employee say a multitude of terrible things. It was everything from, "anyone that supports Trump should just die, they are all dead to me. They should lose all of their rights, they are complete idiots" this is just a small fraction of what their employee said. The employee then made eye contact with me. I asked, "what did you say". The response was, "I was just stating my opinion, probably shouldn't do it here." Regardless of your political affiliation I would hope that I would be able to buy a mattress without hearing anything political. Will not be shopping here again. Statistically speaking they are either speaking about me or my friends, and I find it terrible.
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December 2021 by Corinne G.
Our order isn't even complete and I have to give them 5-stars! After our horrendous experience with the Ashley Furniture store in Silverdale (feel free to read that reward -- buyer BEWARE), hubby and I were driving up to a boat gig in Anacortes and took the "scenic" way around Oak Harbor (meaning, not on Hwy 20). We happened to be stopped at the light by NAS Whidbey and I chanced to look over and said "Hey, Furniture World!" We had recently visited the Furniture World in Bremerton but weren't able to find any living room set that slammed our doors, so I was reluctant to go in when my husband suggested it. Now, I'm SO glad we did. We met Shawn, who was super helpful and gave us the layout of the store and then let us look around. When he came to check on us, I shared with him the debacle we had with Ashley and he asked which set we had been looking at. Fortunately I had taken a picture of it at the time and was able to give him the name... ..and as it turned out, he had the set RIGHT THERE in the showroom. Virtually brand-spanking new! He didn't have the chair or the ottoman there, but was able to find out that there were chairs in the distribution center that could be delivered to the Bremerton store (closer to us) by December 5th, and the ottoman would likely be available sometime around Jan 6-11. And the sofa and loveseat...he offered to let us buy the set right there off the floor! His team meticulously plastic wrapped the furniture and had it ready for us when we came through the next day on our way home. We were able to get one piece in our SUV and the "boys" (his helpers) were able to help my husband load the other piece on the roof! Shawn clearly understands customer service, so much that we would likely consider driving to Oak Harbor again (quite a bit out of our way and a ferry ride to boot) if we are in search of furniture. I have to write this review now, even though we haven't received the chair or ottoman yet. I just KNOW that, if there any delays, Shawn will get in touch with us right away and help make good on our order!
