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September 2024 by Shandon Kime
Gateway Automotive and Transmission has exceptional customer service. I took my vehicle in to address a leak and an oil change. The diagnostics they provided was thorough and transparent. Once repairs began, Miracle would call periodically to give updates on progress. I’m happy with my overall experience with the company. I will be using them for any future vehicle repairs.
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September 2024 by Carl Elliott
IMO Gateway went way beyond the "normal" service firm on handling my car. There free car eval report was fantastic. There policy on taking many pictures and thoroughly explaining any work that should be done, all via text and/or email, BEFORE they do the work was outstanding. They may try to upsell based on the eval report, which again IMO might be the reason for the free eval report, but they in NO way pressured me to do ANY of the suggested services. I do wish there shop rate was a bit lower however. It's my ONLY complaint. But perhaps the "you get what you pay for" adage is accurate in this instance.
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September 2024 by Bud Schurr
I have had several fixes to my 2004 Dodge Dakota here. I always get a quick turnaround, the staff is helpful and knowledgeable, and the pricing is fair, comparable to other shops. Not cheap but you get what you pay for ! This place does things right and I will continue to engage them in the future. Thank you for a job well done!
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September 2024 by twitch strima
Relatively quick process for the work I needed done. Good customer service and updates. About a 8 minute drive from the NAS. Looking forward to working with them again.
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September 2024 by Julie Harrison
20 year old beloved Subaru with almost 300,000 miles analized, itemized, and made Like New. They also present options for future needs. Outstanding communication, professionalism, and great customer service. Highly rrecommended.
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August 2024 by Stephen McDonald
Saved me about 5.5K when one mechanic told me my transmission was going bad. Gateway did a bunch a diagnostic testing and found nothing was wrong
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August 2024 by Jerry b
Gateway Automotive and Transmission: A True Wonder and a truly Magical Experience!
After months of frustration and thousands of dollars spent at the dealership with no resolution in sight, we finally found our saving grace in Gateway Automotive and Transmission, and I can't sing their praises enough!
Miracle and her exceptional team worked wonders on my mom's car, which had been a source of immense stress and disappointment because of what other shops had put her through. While the dealership left us running in circles, Gateway swooped in and performed a miracle of their own. Within just one day, they diagnosed the issue, ordered the necessary parts, and had everything fixed and running perfectly within just a day or two. They even came and picked my mom up so she wouldn’t have to take the bus!
The transformation has been nothing short of extraordinary. My mom was on the verge of giving up on her beloved little car, but thanks to Miracle and her incredible team, it’s now running smoother than ever, and her happiness is beyond words.
If you’re seeking a trustworthy, efficient, and truly exceptional auto repair service, look no further. Gateway Automotive and Transmission is, without a doubt, the best team and company we could have possibly found. We wholeheartedly recommend them to anyone in need of top-notch car repair. Thank you, Miracle, for restoring our faith and putting the joy back in our driving experience!
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August 2024 by Nick Kaldy
Took my Sierra in to have the front differential replaced. They were able to help source a replacement and have it installed and for better than any other shop could do and just in time for a road trip. The technicians are incredibly thorough and knowledgeable. Miracle does a great job communicating repair status and working with you to get you back in the road. Highly recommend
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August 2024 by Doug Bush
I'm now the proud owner of a "2007" Silverado HD 2500 Duramax 6.6 with an Allison 6 speed transmission that finally works right. It only took me 9 people to find the right shop that wasn't afraid to work on a used transmission with unavailable knowledge of it's history because it has aftermarket items hooked up to it. The Edge Juice and Lethal Injection. The first shop I took it two because of constant over temp issues told me I would need a new transmission. Actually he looked at me and said do you have $7,000.00 you need a transmission, the are unserviceable. He was great we ordered it and then ended up sending it back to Allison that was in Kingman, AZ. Final thought there was driver error. Then after arriving in Oak Harbor I was passing someone with that lethal injection and I felt a drastic power loss. So after talking to a couple of other transmission shops I found Gateway Automotive of Gig Harbor. Where I was able to describe my issues over the phone with a gentleman named Jim. He pretty much diagnosed the problem to a T. Then after the diagnostics in shop, gave me an estimate over the phone that I was able to sign for electronically. As I was stuck with my Toy Hauler over 5 miles away. Thanks for the rides Jim and Miracle. To and from my RV. I had to wait to get in as they were busy but it was only a few days. Compared to other shops that was fast.Then due to unforseen problems with prior commitments that they had with other vehicles and waiting over a weekend for a part, that is no longer available through Chevrolet (thanks for finding that Jim) my total down time was only 7 days. Both Jim and Miracle know what they are talking about. I do Highly recommend Gateway Automotive in Gig Harbor. And the estimate was higher than my final bill. I love it when it goes that way.
Thanks Jim
Thanks Miracle
And thank you to the technician(s)((?)) who did the physical work.
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August 2024 by Demtriuse Talley
So this place was wonderful! We called around for mechanic’s, and we decided on this one just based on the gracious and polite intake about the car. When we arrived a very lovely young woman at the counter, whose name is Miracle was very informative about what they would be doing to the car, the mechanic s and their experience. She paused to ask if we had any questions . In return answered each one honestly. There were no surprises. This made feel even better that we had chosen this shop. We waited for about three hours, but we’ll worth it, because in that time, the whole car was diagnosed, for problems that later down the road we need to have fixed, plus a full rear break job, new rotors, cylinders, and brake pads. Before we got the call it was finished, we got a very thorough detailed message about the fixes we would need besides the brake pads. This message included pictures and a graph that showed what was top to low priority. Very easy to read, and understand for us not knowing much about mechanics in the car. We walked out feeling just very happy and excited that we have a go to mechanic on Whidbey Island. We definitely will be regulars for any car troubles we have. Thank you to Miracle., and the great customer service, but also to the great mechanics. They did an excellent job on the car!
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August 2024 by Scooner Rice
I was referred to Gateway months ago for transmission service on my 2014 GMC Sierra. They did a fantastic job and identified other maintenance items that should be addressed that I have had them work on. They give accurate estimates, timely repairs, and their customer service has always top notch for me. They are my go to shop going forward. Kudos to the Oak Harbor team, and Miracle who has been a great communicator. Based on my personal experience, I highly recommend them.
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August 2024 by Chuck Evans
I needed battery work done quickly and they responded with excellent service. I will definitely use them again.
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August 2024 by Jade Dawson
Be careful,enter at your own risk from my recent experience
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August 2024 by Ian Richards
great shop, timely information and friendly professional attitude. highly reccomend
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August 2024 by sdelein
We were on the road from Colorado when our truck's transmission began having issues on Whidbey Island. We took it in to Gateway and found out we needed a new transmission. Gateway is an incredible team of professionals who took such good care of us and our truck that it feels personal. We were RVing when our truck broke down and we're worried about places to stay and our trip plans and getting home safely.
Jim at Gateway called around for the quickest possible parts, organized a proactive schedule for the mechanics, and even gave us a lift back to our camper. They got the new transmission in and the truck was ready to hit the road in just two days. We are so very grateful for Jim, Miracle, the mechanics, and the whole crew at Gateway!
