-
August 2023 by Shane B.
Engine light came on during a camping trip. Called right before they closed and they said to bring it in the next day. They were booked through the end of August, but were able to squeeze me in and get the parts to get my family and I on our way. I can't thank them enough for their help.
-
June 2023 by Shean C.
I recently move to Oak Harbor and have both my 03 350z and 06 TL dropped off for maintenance. As an Avionics Tech and have my own repair shop in Florida, the services received was beyond crazy and mind blowing. I could've done it myself as I do every time but I don't have my tools here yet due to Military PCS. If I'm servicing a car and I'm change spark plug, and coil Plug and no other call to me the customer asking if they would love to have and oil change, Valve cover gasket change and do a 360 to see if other things need to be done. Paying for what I paid for isn't worth it for my Z and TL. Total Robbery if you ask me! The two stars is for the nice lady at the front desk who constantly asking what can she do for me etc.
-
April 2023 by Andrew H.
I have went to multiple repair shops in my day, and I would like to say this has been the best experience and customer service I have ever encountered. My truck has been sitting in my driveway for more than a year. Most places turned me down to work on it. Marks auto welcomed my truck. I told them no hurries to do any work on my truck so they can fit me in on their schedule on their own time it would be great. They were extremely fast at what they do. I was shocked getting that phone call saying my truck was ready for pickup. I had other issues with the truck before it stopped working. Marks auto opened the gates to help me out again. They are financially friendly and so highly recommended.
-
March 2023 by Dwight R.
I took my car in with a oil leak, they diagnosed the problem accurately and fixed the problem. I will go back for any future car problems.
-
March 2022 by Matthew W.
Thank you to everyone at Marks auto repair, everyone that I came into contact with was kind and helpful. My story- I am from out of town staying in freeland for a couple months when I had a check engine light come on. It was a misfire and I needed to get it fixed asap. I called and asked around, multiple people suggested Marks Auto so I figured I would see if they could get me in on short notice. They ended up fitting me in and told me to have my truck towed and they would help me out. Here comes the greater service than the amazing scheduling and helping me figure out the problem. The tow truck guy dropped my truck off at a different location ( have no clue why still ) and the people at marks went out of their way to go and get it for me. When it came to servicing my truck- again service came out yet again honest and great. I was told what the problem was, easiest fix, cheapest to most expensive ways to fix and their honest opinion of the truck. I ended up getting the everything fixed because of the suggestions and cost breakdown. They saved me money and time ( which the time is more important to me ). When I picked up my truck, everyone was happy, kind and friendly. It was a nice feeling knowing I was taken care of and that they were honest hard working people. Thank you again to everyone at Marks Auto Repair. You guys truly are a great business and amazing people. Thank you
-
January 2022 by Anita A.
I had to fix a minor repair for my car grill, it only took 30 min and $50, I was very satisfied with the price and time it took.
-
January 2022 by Deb P.
My experience was awesome. I stopped by to make appointment and show them what I needed fixed. They were very friendly and thorough. They worked around my super busy schedule and got me in and out in about an hour on my next day off. I would recommend them and will be returning again in the future. Thank to all the wonderful employees at Marks Automotive!!
-
December 2021 by Martin P.
I took my Avalanche in for work on the front end. I would recommend them to work on your vehicle too. They fixed the issue and it wasn't too expensive.
-
September 2021 by Maribel R.
Our battery died while at a campsite at Deception pass , no jumping with cables from kind fellow campers would revive the dead battery. I called around at local Oak Harbor and even in Burlington- but no-one could get us in for 2-3 days. UNTIL WE CALLED MARKS AUTO where the woman on the phone asked the most intelligent and useful questions , correctly guesstimating what was wrong ( receiving our minds) and said bring it over we'll fit it in somehow. In 15 min they had it recharged , after checking other vitals, and let us go with no charge! Angels!
-
November 2020 by William S.
Great experience with Mark's Auto Repair. Extremely friendly and professional staff. I brought them a vehicle in need of service before an out of state trip. They took my car in a day early to accommodate me and even finished the service the same day. Their pricing is fair and I'll certainly bring my other vehicles to them in the future. The price total for my service was also a bit cheaper than originally estimated, so that was a nice surprise as well.
-
July 2020 by Holly Orange
Friendly and courteous when I was super stressed! They diagnosed the problem quickly and had me back behind the wheel faster than I thought! Very pleased with the work and the service!
-
June 2020 by Nicole C.
I went in because my check engine light was on. Their professional advice was to put a picture over it if it bothered me. Good job, Marks Auto.
-
June 2020 by Hannah V.
Marks was amazing! I just flew into town and leave for a country long drive tomorrow but I needed an oil change before I left. I called nearly every auto shop in mount Vernon but everyone was booked or unreasonably expensive. Marks was able to get me in same day. Typically, I go to Walmart for my oil changes and I don't get any feedback about the car, but Marks has a whole checklist they go through free of charge with the oil change and told me I needed new brakes and to check my transmission fluid, which I never would have known to even ask about otherwise. They even had an estimate for my brakes ready before I asked for it. While I was waiting, I heard the desk lady talking to customers on the phone and she seemed to know everyone who came in pretty well and had a good relationship with each of them. It's too bad I'm leaving because I would absolutely have made this my exclusive car shop.
-
June 2020 by Andrea T.
I've been burned so many times with car repair that I loathe even taking it in for an oil change. Read the reviews and I couldn't be happier or more confident that my car is in honest and good hands at this place. The oil change was as promised and less expensive than most places I called. They went down a checklist of maybe 20 items and they didn't try to sell me anything or pretend something needed fixing. That's happened to me more times than I care to count. Yup! This is my go-to auto repair. Thrilled I found them. Thanks again Yelp!
-
June 2020 by John C.
Mark's Auto Repair is what auto repair should be. Everything about my first repair at Mark's went better than I anticipated. Aggie, the owner, gave me a fair estimate based on my description of the problem. Ryann at the front desk and Shawn, the mechanic, worked together to be sure that the repair started on time and was completed ahead of schedule. This was a non-standard repair - the extent which could not be determined until the mechanic had a closer look. The total bill was 1/3 of the original estimate due in large part to the skill of the mechanic who I could tell by his explanation knew exactly what he was doing. Any reader of this review may suspect that it has been written by a fool or fabricated to drum up more business - not so. However, I admit to being a fool in that for many years I have taken my car to less than competent mechanics or shops that overcharged because the profession in general is less than reputable. This time, paying for minor adjustments to solve a persistent problem with my 1993 Nissan Sentra was getting me nowhere. So, I did my own research, purchased the parts that I thought I needed, and went in search of a better auto repair shop. I chose Mark's Auto Repair based on internet reviews and because my first contact with the owner made me feel like I would be treated fairly. I have high standards and a low budget so I want to keep my 27-year-old low mileage economy car safe, reliable, and looking good for many years to come. As long as I can get parts for my Sentra and as long as I live on South Whidbey Island, I plan to drive 40 miles to Mark's in Oak Harbor for all future maintenance and repairs.
