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July 2024 by Ruth Pinkham
Prompt, professional and reasonably priced. Thanks for helping make an extremely stressful experience easier.
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June 2024 by amygizer
Our company used Hansen Bros for our move and they were so great! Mike came in and provided us precise instructions for labeling and prepping the materials/furniture for packing. Then when the guys showed up, they were efficient, polite, professional and fast! All of them were spectacular! Josh, Simeon & Brian especially stood out. Really adept communicators. They made this stressful time much easier than anticipated and I highly recommend them!
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May 2024 by Justin Craven
A great company to conduct business with! Always very helpful.
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March 2024 by Dana Arbel
Had the best experience moving from WA to TX. Compared to other companies I was talking to, they felt the most honest, professional and yeah, way more affordable than others. They loaded as scheduled, and worked quietly and peacefully. They promised delivery between 8 to 13 days, and arrived on the 10th day! Communication was great, they were always available and friendly. Highly recommended!
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March 2024 by Cassandra Galante
My husband and I had to move quickly in December because our living situation became unsafe. With only a week to find a new rental home, pack, and move in, we chose Hansen Brothers because they had great reviews for their customer service. But our move didn't go well at all.
The cost of packing was 50% higher than estimated, and once all said and done our move cost $1500 more than estimated. The movers seemed inexperienced, especially compared to our successful past experiences locally with Seattle Movers.
We weren't left with a bill when the movers left, and after multiple unreturned calls I had to call the corporate office and ask someone on an unrelated team to help us get a response. When I was able to speak with someone and request a partial refund, I was disappointed to find my counterpart to be defensive and rude. I was provided a partial refund, which I greatly appreciate, but I still have not received a full copy of my bill despite multiple email requests.
I'm not writing this review because we had to pay extra for our move. That happens. I'm writing it because I think you can find other moving companies that will treat you with professionalism and respect even if you disagree, and I think my experience illustrates you can't expect that from Hansen Brothers.
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October 2023 by CHOMPY CHOMPY
I think the service was excellent. The movers were incredibly professional, friendly, and fast. They were gentle with our belongings, asked questions instead of making assumptions, and really treated us with respect. They also moved our safe, which originally, we were told they couldn't do. It took a huge weight off our shoulders (literally!) I couldn't have asked for a better crew.
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October 2023 by Dan Ogden
Top notch professional service with great location for storage.
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August 2023 by José robles
Good work environment, very convenient, recommended ?
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August 2023 by JR RUIZ
Great people in the office. Good parking!
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July 2023 by Andrea U.
We recently completed a move from Washington to California with Hansen Bros. and Allied (as interstate carrier). It was a DISASTER from start to finish. The Hansen Bros. estimator walked through our house very quickly, tapping rapidly on his iPad. There were several back-and-forth discussions with the estimator and two other visits. In the end, we paid an additional $2K for boxes that needed to be delivered on site the day of the pack - and they had to call for extra crew because the estimate was so far off, despite my husband actively assisting with the packing and loading. The delivery, however, sunk to a new level of incompetence.After no communication despite repeated calls, the crew finally arrived over 3 hours late (and a block away from our address).When Allied starting unloading (after 2 PM), two of the movers were nearly physically incapable of climbing stairs, let alone carrying something up one flight of stairs. The 1st man (in his 60's) recently had knee surgery and was wearing a knee brace. He was unable to kneel down to even tape the floor runners. Within an hour he said that he "came back to work too soon" and stayed in/near the truck for the remainder of the day. A 2nd man also had (I assume) a knee/leg issue, as he dragged his leg significantly. He also shared that he was the brother-in-law of the first man, this was his first time moving, and he had received no training. He admitted that he was there only because he'd heard about a day job from his brother-in-law. Within the 1st hour, my husband and I started shuttling boxes from the truck because we could see how long it was taking. My husband was on one end of every piece of furniture that went up the stairs: 2 dressers, 2 desks, one queen mattress, one king mattress, two bookshelves and four box springs.What was most heartbreaking was the lack of proper packing materials and how poorly items were secured in the truck. Items such as an 18th century French chair were covered with one blanket. Several chairs had broken legs, cracked seats and much of the furniture had massive gouges and scratches. As the broken furniture began to pile up, the crew lead said that it was the fault of the Hansen Bros. Newcastle warehouse. He said, "they must have a new crew, this is SO bad, I've never seen a move this bad".Additionally, the following damage occurred to our home:* dropped a dresser and cracked the bottom stair * repeatedly hit the stairwell ceiling* broke an exterior landscape light (a mover stepped on it) * carrier left the site with our mattress, though the crew did return with it the next day As we were attempting to complete the inventory at the end of the night (they left at 10 PM), the crew leader apologized for the chaos and all the broken items. He then said that he should have STOPPED THE UNLOAD when he realized that two of the three men were incapable of carrying anything.I was born and raised in Seattle and when we interviewed movers, we chose Hansen Bros. because of their reputation. We were truly saddened and shocked at how poorly this move was executed, the unprofessionalism, and the demonstrated negligence with our personal property.I would strongly and sincerely encourage you not to use Hansen Bros., for your moving needs.
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January 2023 by Starlight Latham
I have used Hansen Bros Storage for a number of years and I have always appreciated their professionalism and politeness.
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August 2021 by Will R.
Made an appointment with the quote team 2 weeks earlier and they did not show up at their appointment time. The called only to lie about call times and appointment times. Excuses from Paula and she was rude to me on the phone. If they can show up to an appointment, how would they handle our move out of state? I have done business with Hanson Brothers before but never again. We are very disappointed in Hanson Brothers with the circular arguing and rudeness of Paula. Shop around, another company has been scheduled to come out later today. Highly NOT recommended to others.
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August 2021 by Jon L.
Working with Hansen for our move from Seattle to Buffalo was a mistake. Our stuff has finally arrived, over 3 weeks past the end of the promised window. After having a wonderful experience moving with them across town in Seattle in 2019, we figured they were worth the additional cost quoted in comparison to directly working with their transcontinental partner, Allied. The first warning should have been that the quote was made on Allied printed materials. Salesperson was ok, although we were never warned about the upcoming situation of which they were obviously aware. Move was picked up on time by a fairly unprofessional crew that took breaks every 15 minutes and didn't bring the mattress bags we requested (they promised us this would be remedied as soon as they got to the holding facility- that never happened). Still no warning from the Hansen team of what was to come. The next day, we received a call saying that our transcontinental driver had backed out and they were going to store our stuff and find another driver. The following 5 weeks until the move was packed onto a different van line (we were never informed that our move had been sold to someone else to complete it) consisted of numerous calls to several different customer service reps. When we were fortunate enough to catch them at a time when they weren't "in meetings all day" (having repeatedly failed to follow through on promises to call us back), they offered a laundry list of excuses that I don't care to waste your time detailing, dear yelp reader. Suffice it to say that they weren't able to do much because they had to wait on Allied (direct calls to Allied were also basically a waste of time- I will leave a separate review for them). It was clear that they weren't losing any sleep over our family's dilemma, including needing to push a work start date back a few times. No complaints about the line to which our move was sold (North American). Once they had our stuff they came quickly and exactly when they said it would. A few items broken and a layer of dust (probably not their fault).
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July 2021 by Matt M
Was in a pinch and called. Talked to Will, very professional and informed. Great customer service. Will definitely use again. Can't thank him enough.
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June 2021 by Judy Walter
The packers at our home in Newcastle, Hansen Bros. employees were great. They worked until 10:00pm the last night to get everything in a container. We were told it had to go by rail because they had no truck driver to take it across country to Florida. Now the nightmare begins.We were told our belongings would arrive between April 28 to May 3, they took the container away on April 22. It is now May 10th and still nothing. No one from Hansen Bros bothered to call and tell me anything. I am the one who has had to make calls to try and get answers. The only answer early on, was “I don’t know.” Well, find out??The most responsive people have been the receiving agents in Jacksonville, some 1.5 hours away.I am beyond frustrated and furious with the way this has been handled. A rep for Hansen Bros finally admitted that this has gone completely poorly (an understatement) from the beginning. This doesn’t help me, because I sit here wih no belongings, other than those I had to buy,Would never ever use this company again. The final review will come when our belongings arrive, hopefully all in one piece as this container has been moved and bumped and mishandled from the beginning. Not holding out hope...This is one of the true moving company nightmare stories.
