-
January 2024 by Larry Morse
Just use their Pharmacy and they are very helpful and keep the line moving if waiting to pick up a prescription.
-
December 2023 by Frederick Clanahan
Visited here at 7pm on a weekday evening. Quiet, clean and well stocked. A shame they’re no longer locally owned.
-
November 2023 by Shoaib
The staff here are very helpful. On my last visit, a Bartell employee mentioned that certain item had become expensive and was perhaps letting me know not to buy it from there. She even let me know that she gets similar items through insurance. Very helpful indeed!
-
November 2023 by Paul Massey
Pharmacy can't get it together! Worst communication ever. They will waste your time going there to pick up prescriptions they can't even fill and even tell you it's ready for pick up. Bartells used to be Amazing. It's gone downhill to a level I don't see coming back from. It's sad but the Safeway next door is 100 times better and have it together.
-
October 2023 by Paul M.
Pharmacy can't get it together! Worst communication ever. They will waste your time going there to pick up prescriptions they can't even fill and even tell you it's ready for pick up. Bartells used to be Amazing. It's gone downhill to a level I don't see coming back from. It's sad but the Safeway next door is 100 times better and have it together. They have one Employee who is absolutely Amazing. The rest are rude, mean, and just not good Pharmacist whatsoever. If it wasn't for the absolute worst communication they would have none!
-
October 2023 by Sue H.
After being a customer for over 60 years, I have had enough with how rude and unprofessional this pharmacy is! Take your business elsewhere (Safeway next door is much better! )
-
September 2023 by Brittany Mullins
This Bartell is nice and the staff is super friendly! I just wish they had a drive through for the pharmacy.
-
September 2023 by Michelle T.
ZERO STARS The Newcastle Bartell Drugs pharmacy is the absolute worst experience ever. All of the pharmacists who used to work here are all gone. After 15 years of monthly prescriptions here I've moved all but two of our families prescriptions to mail delivery costing them thousands every month. I still have to go once a month for a prescription that can't be mailed, they NEVER have my prescription right. I've been given someone else's prescriptions three times since ownership changed to Rite Aid and one time I was fully checked out and left with it even after entering my bday which shouldn't have matched. The computer has notes and they still get it wrong. The chaos, poor communication, condescending attitude and downright mishandling of medication and prescriptions have ruined this pharmacy. There is never an apology for mistakes they make every single visit. I wouldn't be surprised if they get reported to whomever the authority is for pharmacies and get shut down for the major mistakes made with medications. The entire staff should be replaced.
-
July 2023 by Tricia Foster
If I could rate the Bartell's Pharmacy in Newcastle with ZERO stars, I would. Since Rite Aid took over, the pharmacy staff has been in constant flux and they cannot seem to attract knowledgeable staff, let alone anyone with an interest in customer service. I recently had two prescriptions called in by my doctor who later recommended I only take the lower dose. I told the tech when I arrived that I only needed the 40 mg. and not the 60 mg. The pharmacist (British accent) came over and I told her I didn't need the xxx prescription, only the yyy prescription. She CANCELLED/DELETED the 40 mg. prescription I needed! When I told her she had deleted the one I actually needed she said, "Oh well, I can't undo it once I've deleted it. You will need to call your doctor." I said, "Really?" She said, "Yes, period." Where is the accountability? She could have cared less about the inconvenience this caused the customer. The saddest part about writing this review is that Rite Aid probably never reads these, and wouldn't care that the beloved Bartells has gone down hill. Note: none of these comments pertain to the retail side of Bartells.
-
June 2023 by Tricia F.
If I could rate the Bartell's Pharmacy in Newcastle with ZERO stars, I would. Since Rite Aid took over, the pharmacy staff has been in constant flux and they cannot seem to attract knowledgeable staff, let alone anyone with an interest in customer service. I recently had two prescriptions called in. I only needed one. I told the tech that I didn't need the other. The pharmacist (British accent) came over and I told her I didn't need the xxx prescription, only the yyy prescription. She CANCELLED/DELETED the prescription I needed! When I told her she had deleted the one I actually needed she said, "Oh well, I can't undo it. You will need to call your doctor." Where is the accountability? She could have cared less about the inconvenience this caused the customer. The saddest part about writing this review is that Rite Aid probably never reads these, and wouldn't care that the beloved Bartells has gone down hill. Note: none of these comments pertain to the retail side of Bartells.
-
June 2023 by Brian Whitney
I drive 30+ minutes each way to get to this Bartell’s because they are the only shop in my experience to have their act together consistently.I have ADHD, which is hard enough to manage prescriptions with on a good day but especially hard with the recent meds shortage. The coal creek Bartell’s has always been super communicative and empathetic about limited supplies or delays, very knowledgeable about generic substitutes and options, and helped me get my refills scheduled quickly when other pharmacies would pretty much give up and send me out. One time they literally walked another pharmacy through how to transfer a prescription over the phone so that I could get it filled with them. Another time they coordinated with my dysfunctional doctors office directly to get the paperwork I needed for an essential refill.In short.. this place rocks. Thank you Michael and the rest of the pharmacy staff for always giving exceptional service and helping this stressed out customer feel well cared for!
-
January 2023 by Uff Duh
Bartell's used to be the absolute very best drugstore in town. Now shelves are bare, itms are no longer carried, noticeable downward shift since they were bought out
-
December 2022 by Conner Ward
Calling in prescriptions to this place is a nightmare. Literally got hung up on the second I said I was calling from a veterinary office. If your meds are late or incorrect, chances are high it's the pharmacies fault, not your doctors office.
-
November 2022 by Joe H.
Yeah... probably the worst pharmacy ever. Not referring to the retail side of the store. Pharmacy employees here do not know what they are doing and they are very disorganized. Employees aren't mean or rude or anything but just don't expect them to be ready when you show up to your appointment on time.
-
November 2022 by Shert J.
Since Rite Aid took over, Bartells is just not the same... They no longer carry the fun and terrific array of gifts I always loved shopping for. Several products I have bought from them for years are no longer available either. The Pharmacy takes a long time to get things ready.They used to carry the best, large selection of Xmas cards... I loved going in to peruse all the choices and pick out my cards for the year. Went in this week and they had only a tiny section of cards, and they were awful.Just not the wonderful store I loved for years and years.