Auto Repair in Mukilteo, WA

“This reveiw is long overdue, but i did want to allow time to show for their work before leaving a review.
I brought my 1999 Lexus ES 300 in to them in the summer of 2023. I was experincing intermintent issues with a code that would occasionally pop up, but didnt efect anything. The codes indicated a speed sensor issue, but that does not mean a speed sensor is faulty, just that the sensor picked up an issue within the system. It wasnt until my car would not shift into 5th gear on the highway consistenly that i knew i could no longer ignore the inconsistent codes. I also needed more refigerant so it was time to take her in.

My issue with the codes turned out ot be more complicated and there wasnt a ton of information in the forums to really solidify what was going on. Plus, for a 1999 production era car, this was bit more complex car compared to some of the other JDM cars of the same year. They were able to find the issue with frayed wires on the wiring harness (ugghhh).

However, the replaced the part with a cheaper part without giving me the option (not the worst thing a shop can do) and it turned out that the part they ordered did not completely solve the problem as it was not compatable with the cpu entirly, so the issue reared its ugly head into fram again, causing me to take yet another day to leave them my car. Plus they forgot to put the cap on my AC system after they filled it up with new refigerant. But they did me right by promptly ordering an OEM part, and charging me the difference in cost, while not charging me for labor. They also lent me a loaner vehicle as last time they replaced the wiring harness, it had to stay overnight. I also live in Bellevue, i had just heard good reviews and had bad luck with some other reputable shops in my area. I wanted a JDM specialty shop, and i grew up in Mukilteo, so i was happy to have an excuse to hang around town for a bit. Just when i had to keep coming back due to the reasons above is when it was not so fun. But that is not their fault.
They made some mistakes and they did right by me to correct those mistakes, so i tip my hat to them for that. They also provided clear communication and were very freidnly and forthcoming with everything. It is my opinion that they a very reputable shop and it is clear they have specialty for subarus. I recomend them to anyone i know who drives a subaru because they seem to be very honest and fair. It always gives me peace of mind knowing there is a shop that i know will do what is right.

I am appy to report that i no longer have any issues with my car and their work still holds up after 10,000 miles.

Lobby is clean with offerings of coffe and tea, and even toys in case you have little ones with you while you wait.

The only thing they could have done better was get it done right the first time, but no one is perfect all the time, but i can tell these guys do strive for perfection and dont hide or coverup mistakes for the sake of time savings.”

“I have been bringing my vehicles to this shop for years now. From Volkswagen, Audi, and now Mercedes. Not ONCE has Tony let me down. They offer bellow market pricing and do a hell of a job. I have brought in blown up motors, to routine oil changes. Every job is taken care of with the highest quality of work. Tony is highly proficient and very easy to work with. 10/10 stars all day!”

“The service and estimate process was very easy, professional and they helped me through the process of renting a car as well.
My insurance rep from the driver thar hit me made me go to another garage, for pedantic reasons so I felt bad since this was the best service. Mary, at the front desk was exceptional.
Thank you, Gerber.”

“If you need horsepower, you'll have a hard time finding someone who knows more about it than Ed. Our sbc race engine has been dead reliable for a long time, and makes world class power.”

“Kylie was so helpful when I came in with two flat tires, she went above and beyond with checking on the status of work being done and herself fixing a valve stem while the team was closing up shop. They acomódate us every time we come in with options and expert opinions. The popcorn is always a great plus and the great customer service makes the time past faster! Sometime getting this kind of work done can be a quite a mess, but they make it so much easier!”

“Great customer service! Honesty is hard to find when going through mechanics. When through a couple mechanics for my 2011 Audi A4 and Chris and Chad both have taken care of me for years now. I'm very glad I found them. I would trust them with any car I bring to them moving forward just because of their customer service and ability to effectively communicate with me and work with me through challenging times. HIGH QUALITY SERVICE!”

“I had an outstanding experience with Smart Service Auto Repair! I needed the timing belt replaced on my Acura MDX and from the moment I spoke with them on the phone, I was impressed by their professionalism and transparency. Tom and the entire team were not only friendly but also incredibly knowledgeable. They took the time to explain the services they were going to perform, the estimated cost of repairs and recommended additional ones without any pressure. It's rare to find an auto repair shop that combines such expertise with genuine customer care. I highly recommend Smart Service Auto Repair for anyone seeking top-notch automotive service!”

“My favorite Gas Station! Never thought I'd review a gas station, but their customer service is awesome and they sell the best flowers I've ever bought! They last some much longer than anywhere I've ever bought flowers from.”