Health Insurance near Mountlake Terrace, WA

“I had the pleasure of working with a gentleman named Ray yesterday. I explained to him that my doctor's office had informed me that my pre authorization for a test was denied and asked if he could help. After looking through my file, Ray discovered that a pre authorization was never filed and offered to help by calling the doctor's office to understand what happened. After calling the doctor's office we discovered that the nurse was unable to submit the pre authorization and Ray offered to help her through the process. Within 24 hours my pre authorization was approved and I am headed to the doctor for the necessary tests! Thank you for all of your help and support with this matter! One of the best customer service experience I've ever had! Ray is truly invaluable to this company and his customers!”

“Edit:The person that called me back to actually solve my issue was great.Original:Exceptionally rude on the phone for no reason. It’s not my job to know all your subsidiaries, partners, affiliates, etc. So when i don’t know something, help me figure out the information you need. Don’t treat me like a 3 year old because I don’t know your job.”