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July 2024 by Stephanie Kohut
I recently used Bekins Northwest Moving for a move from Washington to Arizona, and the experience was very disappointing. Initially, the company was extremely helpful and promised to keep me updated throughout the process. However, I found myself constantly asking for updates and information. When the movers arrived to pick up my belongings, they mishandled several items aggressively, causing scratches and dents in my doorways, which I had to repair because I was selling my home. They wrapped and unwrapped my couch several times, leaving the cushions scattered. It took several reminders to make sure they were included.
After my items were loaded into the truck, I had to keep asking about delivery windows and times. When my belongings arrived, the movers stated that they had been working for the previous 72 hours and were exhausted (which was unexpected). During delivery, I asked if the couch cushions, which I had repeatedly reminded them not to lose at pick-up, were included as they unloaded because they were not with the couch, and the movers assured me that everything was there. After they finished unloading, I asked if the intake sheet matched the delivery, but they said a final delivery receipt was not required. After the movers left, I discovered several items missing, including the cushions, when I went through my belongings after the movers had left and subsequently filed a claim against the move insurance.
Shortly thereafter, the movers who delivered my items called my cell phone to ask why I had filed a claim for missing items, saying it was impossible and would reflect poorly on them (which I found inappropriate). After a month of waiting to see if the missing items could be found and receive a response on the claim, Bekins Northwest Moving/United Van Lines informed me that because the delivery was completed and the items were accepted, they could not reimburse me and had to deny my claim. After waiting another month for the claim to be re-reviewed, I was told that again "nothing could be done” because the delivery was accepted.
Bekins Northwest is owned and operated by United Van Lines, so read their reviews to find out what to expect (I wish I had). If you still choose to hire Bekins after conducting research, I recommend:
Document your item pickup/delivery process from beginning to end.
Before accepting delivery, open each item/box to ensure that it is delivered undamaged.
Having moved cross-country several times, this company is hands down the worst I've ever encountered, with no accountability for their actions.
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July 2024 by Beverly Ward
Clear, direct and transparent, quality service
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July 2024 by Pat Ritzman
good job
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May 2024 by L BD
My move overseas was stress-free knowing my possessions were in good hands with Bekins. The staff were knowledgeable, friendly and very efficient, particularly the 'pack-up' team and customer service reps. Thank you Jon and team, all my possessions arrived in one piece, although a little late due to issues beyond your control but certainly at the time that I required them.
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May 2024 by Cinnamon Winkler
Kent Roland and crew did a wonderful job!
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May 2024 by Ellen Tate
We hired Bekins to help us move from Denver to Seattle recently and it was a great experience from start to finish. Driver and movers were super professional. They showed up on time and were very organized. They have a third party company they can set you up with if you need art crated for the move as well, which was super convenient and significantly cheaper than the other companies we had quote for the same thing. If we ever have to move again, I would definitely go with Bekins after having such a good experience the first time around.
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April 2024 by Marjorie Cohen
Terrible company. Do not hire them for your move.
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April 2024 by Al Ba
Crew that assisted the Nordstrom in Bellevue gave excellent service, great at communication and extremely flexible when issues arose due to unforseen issues
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March 2024 by Matthew Hojem
If one of my commercial customers is increasing/decreasing or moving locations. I refer them to one company, Bekins Northwest!
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February 2024 by Sean Brown
I was in Seattle, WA and I had the 2 best delivery guy you can ask for. They were very professional and had exceed expectations. They helped me and my Epson have a great experience with the delivery of 5 Epson Business Ink Printers. The printer had come for Huntington, CA and I an another co-worker needed to set up the five printer that was delivered to Big account for us. Thanx a bunch guys.
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February 2024 by Kris Scheuerman
The entire team was amazing from Curt and Julie to the Moving team packing and loading me! The team went above a beyond helping me make my cross state move. Will be requesting the same move team to move me into my new home in Prosser.
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October 2023 by Ed Ramos
The two gentlemen I worked with were fantastic and very professional. Would definitely use Bekins again
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October 2023 by Alana Anderson
This moving company was very helpful during my move. They communicated well, and customer service was very professional. Definitely made my pack out process much easier.
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August 2023 by Mollie McWhorter
The team helping out with the Adaptive Biotechnologies move yesterday (17Aug). The team was very professional, very helpful with both pick up and delivery of goods.
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August 2023 by MIGGY MOVER
Spoke with a Mrs. Shelly Dickinson/ very nice meeting Bekins Northwest. I look forward to moving!
