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January 2024 by Kristan Nations
The customer service was FANTASTIC! We'd gone to 4 furniture stores and most workers just pointed us in the direction and handed us a card, then disappeared. The guys at Rolfsons Mt. Vernon were really attentive, listened to our needs and personally showed each chair patiently. I'm picking out a recliner that'll be comfortable enough for me, especially after neck and back surgery. The gentleman basically rearranged the whole store
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September 2023 by Denese Kjargaard
Of the four furniture stores we looked at today this store had the best quality furniture by far.
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November 2022 by Beth Chapman
Beautiful furniture great family run business...the heart of America!
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August 2022 by Ray Harrison
Best place to buy Lazyboy on the North Sound area.
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July 2022 by David Malone
Great customer service. Helpful staff. Excellent variety to choose from.
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March 2022 by Beth H.
First let me say that Rolfson's is a beautiful store. Lots of selections to choose from. I went there to get a new La-Z-Y Boy recliner. I wanted to try leather as I never had one. I found one that fit good, paid for it and brought it home. After sitting in it for a short time, I realized it wasn't for me. It was very stiff and not the cushy feeling I was looking for. I took it back and found a cushy leather one. Took it home and realized it did not support my head and was cold. My husband talked me into getting a power recliner with power headrest. Took it home and it immediately made my arm go numb and gave me a headache. I have a fused neck and finding proper neck support is crucial. I decided to get a new recliner in the model I've had for over 30 years. When I went to pick it up, the owner, Brian, started cussing and yelling. He yelled at his secretary to do the paperwork while he got the chair. He was at the back of the store and yelling the f word and g damn and other assorted niceties. When they showed me the paperwork, it had a $670 restocking fee. I said, What is that for? I'm not paying it. Brian then lost it completely and jumped in my face and pointed his finger while hollering that this was his house and I needed to leave and never come back. I said you have $1400 of mine and I'm calling the cops, which I did. I also told him he had no worries, I would never step foot in his store again and would tell everyone else to stay away too. He continued yelling at me, the dispatcher heard it all and told me to go to my car. I did. Then a salesman came out and wanted my card to give me a refund. The dispatcher told me to stay put. Eventually I went in the store and got a refund. They wouldn't sell me a chair. I am a 65 year old grandmother, trying to find a recliner that was good for my neck and was subjected to his rantings and profanity and I've never been treated like that before. I was scared and thought he was going to hit me. He's clearly lost his mind. You don't treat people like that!
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February 2022 by Why Doihavetodothis
Very friendly and directed us to where what we were looking for was located.
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October 2021 by Deborah Chaffee
Won't sell you most of their furniture, they want to keep it on the showroom floor and then want you to order what you want which then they tell you will take 18 months to receive the order.
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August 2021 by Barbara Tod
Hubby and I went to Rolson's looking to purchase a couple of recliners and a couch. Lady was barely helpful and the man was rude and sarcastic. Disgusted, left without making a purchase. Would not recommend to anyone! If I could give it a zero star, I would. Very poor customer service!!
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January 2021 by zach mccown
Best customer service and great quality.
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November 2020 by Herb Mason
Nice selection, helpful, zero pressure! Can't wait for our new couch!
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September 2020 by Robert S.
We went in yesterday and purchased a recliner. First off the owner, Brian, was the person helping us. Best salesman ever. We didnt feel the slightest bit of pressure to buy. He was friendly attentive and answered every question I had with the perfect amount of humor and professionalism. I highly recommend going to Rolfsons for your next purchase. On a side note the amount I paid for my leather recliner was just a hair higher than other recliners we looked at. You truly get what you pay for and Rolfsons is nothing but quality. Thank you Brian and staff!!!
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June 2020 by John R.
Looking for furniture is a half step better than used car shopping in my mind. Decided to try Rolfson's as I had heard good things from friends. They were wrong. IT IS GREAT. The sales team let us know they were there to help us but gave us space shop. We almost bought the set on the floor, it was cloth, we were set on leather but it was such a great price. Brian (owner) gave us a quote, much better price than what we had got from other folks. We received our new furniture in less time than quoted (minus COVID 19 shut down of the country). Delivery team was clean, professional and speedy. We know where we are going the next time we need any furniture!
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July 2019 by Karen Monroe
Good selection of recliner chairs
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May 2019 by stephanie carter
Family friendly staff
