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March 2024 by Mark Green
Had a very pleasant experience with the agent there . Super friendly and knowledgeable.Thanks Russ!
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February 2024 by Bradly Knox
I was greeted with condescension, contempt, and patronization for asking a question as a first-timer in Jackson Hewitt.Snidely put:"We actually sell our services here,"My apologies for assuming JH actually provided freeimited consulting like everyone else out there. Heck, even HR Block answered my question just previously entering JH- I just wanted a second opinion.Had you not invested time in insulting my reason for being there, you may have had a client.As I was leaving, the unprofessional uttered:"You weren't even coming here anyways,"Not anymore, I'm not. ?
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November 2023 by terry roberts
Very nice and helpful ?
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March 2023 by Eric Burton
Not too happy with the service I received. First and last time I will be using their service. Way way too expensive. They wanted $478.00 for a very simple W2 form. Not only that but their service is not very good. They take way too long and seem like they don’t know what they are doing. Been in Walmart for two hours filling taxes. For the amount of money you pay the service dose not reflect that. $478.00 is a BIG difference from the $65.00 they falsely advertised on they’re website for simple tax returns. I’ll be using Turbo Tax at least they’re upfront with their pricing and professional
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March 2023 by gaming gangster
Very fast and accurate return. My agent was very friendly and professional.
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March 2023 by Ryan O'Keven
If you have recently sold a home, this is not the tax preparer for you. They tried to tell my mom she had to pay taxes on the home she sold because they would not allow a deduction for improvements made to the home over the 35 years she owned it despite IRS Publication 523 stating that improvements are deductible. This mistake would have saddled her with a $10k tax bill.P.S. I called the # in the business' response below, and their customer care team had no idea and literally did not even try to help. You should not bother responding to every review with a phone # if nobody there can help.
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April 2022 by Jakqueline P.
Terrible service this year. It took OVER a month to get my very simple taxes done for me. I had 3 forms & had to call repeatedly to get an update on the status of the filing of my taxes. They were finally completed APRIL 17TH at 10:30pm, a holiday weekend, after having to take take multiple hours off from work to appease the very disorganized agent. I also had to take time off from work another time to get redundant forms from my bank, pay money to get them, and then tell me I couldn't drop them off before noon. I INSISTED I drop them off in the mail-slot that they weren't sure was "working". In the month they had my forms I got only sorry excuses, all personal life issues which should 100% NOT be my problem. After 6 years of filing with them, never again. A horrible & stressful experience
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April 2022 by jessica stole
This place is awful. Sent in out taxes along with estate taxes. They said they would handle everything. Now here we are days before deadline and they call to say its pending and where is the stuff they need (without informing us anything was needed) go to drop off stuff and then they hand everything back to us saying they cant do the estate taxes because we have to go through an accountant. They couldnt of told us this over a month ago when we gave them everything? Now they screwed us over and we have to pay more money to file an extension because tax deadline is monday. Dont ever use these people they will completely screw you over and i wish honestly we could sue them.
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January 2022 by Janne Donovan
Kathy has done my taxes for years now! She is fast, friendly, and reliable. I have never had an issue with my return or an advance. I highly recommend them!
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May 2021 by laura george
Did a great job was able to squeeze me in fast and very patient and helpful. I had a quick appointment in the middle of our appointment and they let me step outside and do my other appointment. Came back in and she was done with my appointment. She was patient with my kids and made sure they were comfortable as well. I've been going to Jackson hewitt for awhile. Love the customer service.
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May 2021 by Sandra Zweifel
Lisa gave me top excellent service . She is very polite and nice.. You should give her raise next year!
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April 2021 by Joshua Scott
Very helpful especially with stocks and bonds which I myself lack a strong understanding. Kathy , Jayden and Natasha are very helpful and friendly and worked together to help us get our taxes sorted.
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April 2021 by Kate McCartney
Got help from Natasha, Jayde, and Kathy for our taxes this year! Wonderful, professional ladies who were an awesome help with our questions!! I feel very confident in our taxes this year, thank you so much!! Will be back next year for sure!
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April 2021 by Efrain Rodriguez
Lisa was very helpful and guided me and my family through the entire tax process she explained everything to us .
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March 2021 by Alison Noriega
Lisa Khadka prepared my taxes this year and is really professional and sweet. She shared her experiences and expertise. She is really down earth. I recommend her to any student or adult filling for the first time. She makes tax filing easy and convenient! See you next year Lisa!
