-
January 2024 by Phyllis H.
They are not Senior, Handicap friendly. They stopped delivery service even though a $3.00 per prescription fee was charged. They stopped Saturday service. They didn't provide a rest room for disabled customers resulting in a fecal accident on the drive to the nearest restroom. They delayed informing customers about coverage when insurance plans changed.
-
January 2024 by Amy Wilt
Staff is very rude. Anytime I've called they are not friendly and rude, drive up they are rushed and no conversations. It's not a friendly pharmacy at all. The owner is the only friendly person there that is helpful. When I've asked how a medication works, any pharmacist other than the owner, they are rude and act like I should already know how my medication works.
-
December 2023 by Alicia Bettger
I have used several pharmacies in Skagit county. The level of service, care and attentiveness given by the staff (sorry I don’t remember names well) has been so refreshing! Small town family owned is the way to go! Thanks for all you do!
-
December 2023 by Rebecka Composano
The staff here are so kind and helpful. The pharmacist is great at explaining new meds. The techs are patient and kind. Every pharmacy should be modeled after this pharmacy!
-
December 2023 by Dianne Echols
Casey was so kind to help locate a product I needed. I live 30Min from town so I appreciate the time she took to find it for me sinceI called 3 other places with no help.5 star customer service!
-
December 2023 by mpcaughlin
Amazing service the pharmacy is amazing and the technicians and pharmacies are the best if you want the best small town pharmacy in skagit valley you found it!!!
-
December 2023 by Sherri Day
They used to be a great place to go. It's gone straight down hill. Window staff is horrible. I'll be moving my prescriptions, I'm tired of them being rude.
-
November 2023 by hdsmith3
I was treated terribly by the young man at the counter. He looked at my insurance card and told me it was no good. I don't think he thought that I would call them while I was there to find out what he meant. Long story short, my insurance assured me he was wrong and it turned out he entered my ID number incorrectly. The young man (Brandon) refused to come back to the counter to talk to the insurance agent on the phone and a nice young girl helped me instead. Meanwhile, Brandon danced behind the counter where the pharmacists stand and completely acted like I didn't exist. The poor girl who ended up helping me had no clue what she was helping with but was able to figure out Brandon's mistake. Meanwhile, no manager or any other person working there bothered to see what was going on.
-
September 2023 by Tabitha Bates
My daughter and I stopped in to see some available options and after the experience we had, we'll be switching over to this pharmacy for all of our medical needs. Kevin was above and beyond helpful, taking extra time to make sure the products we chose were fitted correctly. Not only was he helpful with the actual prescriptions but he went through various insurance options for us and made sure my daughter felt comfortable all the way around. I don't typically write reviews but when someone shows genuine interest and customer centric service, I feel like others deserve to know. Way to go Kevin and team! Keep up the great work! Your exemplary customer service certainly stood out : )
-
September 2023 by Konner Fritz
A very clean place and friendly/helpful staff! A much better vibe than a chain pharmacy. The drive thru is convenient and my dog loves the treats they give out.
-
September 2023 by K C
Hilltop is a cute pharmacy with friendly knowledgeable staff. Likes supporting local businesses.
-
August 2023 by Sonda Earley
There was a mix up between my doctor and this pharmacy. My blood sugar was low and I was frustrated. Instead of helping me or trying to understand what I was saying I have been told they will not fill my prescription's because I was rude to the woman that was waiting on me. After all the inconvenience and runaround the rude, unprofessional woman at the window told me "have a nice day" in a condescending voice. I would not recommend this place and their rude staff to anyone.
-
July 2023 by Robin Werner
I've been going to Kevin for 29+ years. Very knowledgeable and just a great person.
-
July 2023 by Tiffany C.
The staff is unfriendly, always rude, only a few times I've came and gad good experience.
-
April 2023 by SEA SEA
I called today, phone rang and rang. No answer. Called back later, it rang and rang and finally Casey picked up.I explained that I was new in town, looking for a new pharmacy, then asked my question about a long-standing prescription I'd potentially want to start filling with them.Casey was rushed, and seemed hurried.After I received the answer to my question, and then went on to share the reason for my inquiry and told her, in a very chipper and grateful voice, that I thought the description of the medicine on hand, although I never heard of the manufacturer sounded good, and that was helpful to me.Then she replied, "uh, okay" and when I thanked her for her time, she rushed off the phone rudely and hung up.This pharmacy clearly doesn't care to build rapport with prospective customers, as they must have enough business to keep them busy, and allow for them to be short with people over the phone.They could have earned my business today, but I think I'll go to Fred Meyer or Walgreens (both of those reps gave me better service today).Because they have trouble picking up the phone, I also don't feel confident that my needs would be met for service in the future, if I ever needed something.