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May 2024 by Jeffrey Hanson
Update: Fraud Alert! WARNING!Today, 5/2/2024. I was able to cancel my prescription at hilltop, the one they lost from 10days ago. I moved it, with my doctors assitance, to Rite-Aid on college way, where they filled it for 57.00. Either they had my new insurance already on file, or that was the cash price as nothing was asked of me except for my ID. I have never been carded at Hilltop......its nice to know Rite-Aid doesn't believe in robbing people, and takes the dispensing of medication seriously.5/1/2024Criminal behavior displayed by employees.Asked for explanation of why the price for medication went up. Answer was that my insurance changed. Asked why they had waited a week to fill the prescription if the change from one insurance company to another resulted in an increase of 350.00 dollars, was told that wasn't their fault, my doctors office had sent it to squim wa? Ok.....so? My doctor messed up, so you say, hard to believe but sure.......or you messed up, and I caught you. You saw that my insurance was changing, and you can just blame the consumer for everything. So you misplace my prescription, misplace the new insurance although you could just look it up, and then call me to come get it when my other insurance has lapsed and you can charge me a cash price of 400.00, because you can't find my new insurance. Had the old insurance all last week though and I definitely don't send and fill my own scripts, so I'd love to hear how I'm wrong, but seems to me like you thought you could skim some cream. It's not like I can verify a cash price for medication, now can I? I declined picking it up, transferring to anywhere else. I'd stay away people, probably similar to the people from China Wok, might be the same people. Simply criminal.P.S. pharmacist is in his 50s, yet only has 11yrs experience. Late life change? Or just couldn't hack it in college? Perhaps criminal record, or time in prison? Who knows, but merits investigating. Also all female personnel, except pharmacists, bigotry at its finest ladies and gentlemen.Got 2 stars, as just like the neighborhood plugs they are, they have what you need.
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May 2024 by Cathy Short
Everyone there is very kind and very helpful! Especially Sophie!
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March 2024 by Lucina González
I like it because it is close to me, and I can walk there, I can also receive medicine from Seamar, the only bad thing is that it closes very early ?
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March 2024 by BugOutGirl
10/10 will come back again
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February 2024 by David Wesley
My wife and I have used Hilltop for several years and we now specify to our providers that Hilltop is our pharmacy of choice. We've used this pharmacy for a variety of vaccinations, and we have purchased durable medical devices as well as OTC drugs from Hilltop.Pharmacist-owner Kevin Bingham personally explains new drugs and/or medical devices to patrons. His customer service priorities are reflected in his staff as well.
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January 2024 by Phyllis H.
They are not Senior, Handicap friendly. They stopped delivery service even though a $3.00 per prescription fee was charged. They stopped Saturday service. They didn't provide a rest room for disabled customers resulting in a fecal accident on the drive to the nearest restroom. They delayed informing customers about coverage when insurance plans changed.
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January 2024 by lester johnson
Polite, quick, and efficient!
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January 2024 by Amy Wilt
Staff is very rude. Anytime I've called they are not friendly and rude, drive up they are rushed and no conversations. It's not a friendly pharmacy at all. The owner is the only friendly person there that is helpful. When I've asked how a medication works, any pharmacist other than the owner, they are rude and act like I should already know how my medication works.
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December 2023 by Alicia Bettger
I have used several pharmacies in Skagit county. The level of service, care and attentiveness given by the staff (sorry I don’t remember names well) has been so refreshing! Small town family owned is the way to go! Thanks for all you do!
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December 2023 by Rebecka Composano
The staff here are so kind and helpful. The pharmacist is great at explaining new meds. The techs are patient and kind. Every pharmacy should be modeled after this pharmacy!
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December 2023 by Dianne Echols
Casey was so kind to help locate a product I needed. I live 30Min from town so I appreciate the time she took to find it for me sinceI called 3 other places with no help.5 star customer service!
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December 2023 by mpcaughlin
Amazing service the pharmacy is amazing and the technicians and pharmacies are the best if you want the best small town pharmacy in skagit valley you found it!!!
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December 2023 by Sherri Day
They used to be a great place to go. It's gone straight down hill. Window staff is horrible. I'll be moving my prescriptions, I'm tired of them being rude.
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November 2023 by hdsmith3
I was treated terribly by the young man at the counter. He looked at my insurance card and told me it was no good. I don't think he thought that I would call them while I was there to find out what he meant. Long story short, my insurance assured me he was wrong and it turned out he entered my ID number incorrectly. The young man (Brandon) refused to come back to the counter to talk to the insurance agent on the phone and a nice young girl helped me instead. Meanwhile, Brandon danced behind the counter where the pharmacists stand and completely acted like I didn't exist. The poor girl who ended up helping me had no clue what she was helping with but was able to figure out Brandon's mistake. Meanwhile, no manager or any other person working there bothered to see what was going on.
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September 2023 by Tabitha Bates
My daughter and I stopped in to see some available options and after the experience we had, we'll be switching over to this pharmacy for all of our medical needs. Kevin was above and beyond helpful, taking extra time to make sure the products we chose were fitted correctly. Not only was he helpful with the actual prescriptions but he went through various insurance options for us and made sure my daughter felt comfortable all the way around. I don't typically write reviews but when someone shows genuine interest and customer centric service, I feel like others deserve to know. Way to go Kevin and team! Keep up the great work! Your exemplary customer service certainly stood out : )
