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June 2023 by hippie James
They don't open on time this is happening more often than anything should just have TMobile take over this location and start showing customers like they matter around the first part of the month 1-5th of each month if I could I would do -5stars
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June 2023 by hippie_ shit
They don't open on time this is happening more often than anything should just have TMobile take over this location and start showing customers like they matter around the first part of the month 1-5th of each month if I could I would do -5stars
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March 2023 by Fernando Garcia
I asked about a phone I ordered, she said it was there but she'd calle back. I don't know what she was thinking or doing but i never got a call back. The only reason I drove so far was because the phone I payed for was delivered there. The second time I called she hung up on me. The next time she didn't even talk just hung up. I still got the receipt. She also threw away a sim card I had in one of my phones idk if that okay but i think i had stuff on there i needed, i didn't think she'd toss it out. The guy had better customer service and there was other customers in the store at time as well. I don't get what her problem was or why she took it out on me.
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June 2022 by Kim Garcia
Very friendly poor lady was getting yell at and she was still very friendly and good customer service! 10/10 recommend
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November 2021 by Amanda Cook
Yeah if I could select less Stars I would. this place is trash. They don't stand by their products and they don't help their customers. The girls that work there are rude and not helpful at all.
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June 2021 by That Dumb Polock
Had to buy my wife a new phone so I came up to metro pcs here in Moses Lake, the sales associate Monica was very friendly and prompt with her service. I was in and out with a new phone in probably 10 minutes ( my fastest time ever in a Metro) and I very much appreciated that cuz I was busy with other things I had to do that day...All in all I recommend the store, It was clean and staff was welcoming and friendly...
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June 2021 by Ciri Garza
Great customer service I love the good deals!
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June 2021 by PolishRussian AmVet
Had to buy my wife a new phone so I came up to metro pcs here in Moses Lake, the sales associate Monica was very friendly and prompt with her service. I was in and out with a new phone in probably 10 minutes ( my fastest time ever in a Metro) and I very much appreciated that cuz I was busy with other things I had to do that day...All in all I recommend the store, It was clean and staff was welcoming and friendly...
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May 2021 by l l
Excelent service. I appreciate Mónica's effort!! I got a great deal and wonderful service.
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May 2021 by get along pass the bong
They don’t answer the phone I could call this place 30 times in a row and they will just let it ring or send it straight to voicemail
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May 2021 by Miguel Solorzano
Monica was very polite and helped me all the way!
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April 2021 by Jaszminee Chavesz
March 24th- we came in all the way from trickiest 30 min before closing and the lady there has no customer service. She didn't help and she lied to us about the systems turn off automatically. Why hire people who don't work. It was disappointing and annoying since we don't even live out there and by the time we would have gotten back home all the Metro PCS stores would have been close. The person working couldn't have been anymore unprofessional and Lazy. Totally worse store to EVER enter!!!!!!!!!!!!
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March 2021 by Kelvin Atwell
She was very prompt and was able to save me money and got what i needed! Plus the store was open when it said it should be!!! Very great service!!!
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March 2021 by Haydee Toro
Went in looking for a phone which I was supposed to get called back later and never did and also put money into my account on accident and wanted me to go in and pay when i was not at fault. Very poor service they arnt helpful at all
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March 2021 by Manuel Q.
The lady had excellent customer service, left with a new phone an very happy with the outcome.
