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October 2023 by Bill Walker
I missed my appointment last week but they worked me in today.I've always been treated like a special person even though I'm not.Great service and helpful crew for 5 years!
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September 2023 by Stubborn Truth
Ryan from Bud Clary went out of his way to give me a jump on his way to work this morning from ephrata to Moses. They must be good people. Thanks Ryan!CJ
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August 2023 by Annette Van Dyke
I'd leave 0 stars if this app would let me! My husband brought our 2016 F150 in for a check up, oil change and to fix a few issues that had been diagnosed at a prior time (at another Ford dealership). After telling us that this was going to cost almost $4k we decided to get a second opinion. When we went to pick up the truck, the woman at Bud Cleary told my husband that she "wouldn't give us the keys unless we pay for the parts that they were going to use on our vehicle" and claimed that they were "specially ordered". Funny how they had specially ordered parts in their hands overnight. I also don't recall any verbal or written contract that we were responsible for purchasing parts that we didn't use (of course it could exist, but it was never communicated). $1.4K later with only a diagnostic, oil change and a bag of parts in hand, we headed to another dealership.Upon arrival, the second dealership was concerned at the prices that we were charged for the parts which he said were "double" list price. Additionally, after having another diagnostic completed they were able to eliminate multiple issues that Bud Cleary was going to have us pay to repair (unnecessarily). They even found some issues that Bud Cleary had missed. With all of the services needed we still came in almost half of what Bud Cleary was asking.This is our 7th Ford vehicle purchased, and we have never had such horrible service. I will not be bringing any vehicles here moving forward, and I urge you to do your homework before you bring yours. Drive the extra hour or two to be sure you're getting the service you pay for!
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August 2023 by Christian Y.
After buying a $15k truck from them it broke down on the way home. Traded my Honda of the same year in for the truck, reached out while in warranty to have it fixed and the manager AARON lied to me multiple times, both of us have a iPhone and he read my messages with no reply, then 5 months later replied saying the person who sold me the truck no longer worked there and I could figure it out on my own. Go to a dealership that actually has integrity, wants to help those who buy cars from them or in general dosent sell lemons while knowing the issue. ended up being a transmission issue and oil pump in my motor needing replaced. Damage is just as much as the truck itself.
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May 2023 by Ken “Duck” Geraths
Jessica is the BEST! I've bought 2 cars from her. The others are as helpful as one could ask, if they don't know the answer they find it for you.
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March 2023 by Roy Chris
They do a good job and always take good care of my car. I made an appt online and got my oil and filter changed at the scheduled time. Then I received an email telling me that I missed my appt. Hmm, not sure what's going on with that.
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March 2023 by Melissa Knight
Abel took time to visit with us and made sure our questions were answered. He is the one to talk to if you are looking for a vehicle. He is knowledgeable, honest and sincere.
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March 2023 by Ben
I found a vehicle on-line and went in to purchase. They made a great deal and the process was quick and painless. I highly recommend them.
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November 2022 by David Welker
When your in the middle of a deal and your dealership sells the vehicle out from under us. Even asking to put a deposit down to make sure to hold the vehicle and your sales person tells us there is no need for it. I would call that bad business practices. I believe that one star is to much for this company.
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November 2022 by Ward Harrington
This trip to the service center was great. Till next time
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September 2022 by Crystal G.
Wow!! Just Wow!! Sal and Vincent were just beyond amazing from making me feel welcomed to making me laugh to helping me get my first new car on my Own!!! All my questions were answered and thank you for explaining everything to me!!! Beyond blessed thank you Bud Clary of moses lake!!!
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June 2022 by Chelane Paine
The service dept messed up on my friends car so we aare back again.
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June 2022 by Wayne S.
Serviced my car tried to up sale me on everything thing bring , in a big guilt trip , and then tried to justify there actions. Got home and the part they said the checked had never been removed, there answer was there was confusion on what part it was.
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March 2022 by Robert Hansen
I used the service dept. The folks working there are helpful and professional. I am quite happy with the service and work done.
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March 2022 by Charles Booth
Took truck in to get fixed "check engine light on, they cleared light and it came back on before I made it hope plus they charged me $30 just to clear it if I wanted it cleared I could do that I wanted it fixed