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February 2024 by Suzanne Oberg
Looking for a workout bench, wanted to test one, get the feel of it, not just look at pictures.
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January 2024 by M Patrick
Had what I needed
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October 2023 by Orion Archer
It was pretty slim pickings for backpacking gear. Nice and helpful staff though.
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July 2023 by Steven Hetletvedt
As per the high rate of employee turn over. I feel it’s hard to get anything done by these young kids. If you ask a question about a product. They look at you and say I don’t know where it would be at in the store. I see that they are beyond lazy and need to scout out the store more and become familiar with every aspect of the store. Do when a customer asks. The employee will be able to take you to the area without any issues.
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July 2023 by Joseph Vasquez
Always find what I am looking for. Quick and easy.Helpful service.
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July 2023 by Michele Frick
Don't always have what we are looking for. My husband wears a size 15 shoe. Can't get them without ordering and waiting at least a week.
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May 2023 by Marisol Garcia
I called to ask for some help to see if they had something I needed in stock & the gentleman was extremely nice to take the time to look for me!
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May 2023 by Jim B.
I purchased an inexpensive ($27) pool cue package about two weeks ago and have only played 5-6 games with it. The upper portion of the cue established a rattle of some sort. Each time I hit the cue ball it was thought there was a split in the wood or something was loose, obviously a defect. I went in today to the Moses Lake store to exchange it, possibly upgrade it. I talked to the polite counter person who said they would need to call a manager to the front. While waiting I went back to see if there was another one like mine. There was not so I decided to upgrade to a significantly higher quality set, $90. I got to the counter to finish the return and new transaction only to be informed by the manager on duty they do not take returns on pool cues because they are like baseball bats, an "impact" piece of equipment, store policy. Their return policy on their website clearly states no returns on bats and to refer to the "in-store policy" which there was a link to. That policy further defined non-returnable items, nowhere mentioning pool cues. I explained that I was about to purchase something of far greater value with a higher profit margin, to which the manager said "I would get in trouble if I allow this return." I asked for the next level of management's phone number, to which he provided me their corporate customer service number. I then asked for the actual store manager's name because I want to speak with someone locally to resolve this issue, which I got but they are not in today. In the past three years I have spent about $1,000 on merchandise in this store. Seems a shame to lose a customer over an unpublished return policy and $5.00 profit when I was ready to spend far more than that. I'll let you know how it goes.
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April 2023 by theOGmooMoo Mooshkinz
Poor service and poor hospitality... no dressing rooms or allowed to use bathroom to try on gear and their option was we have an awesome return policy... I live an hour away from this place... do not give your money to this place
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March 2023 by Tyler Dooley
I usually can find find good quality shoes for cheap, which is awesome especially in this day and age. They seem to have a good selection of other sporting things as well, though I would never need such things.
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October 2022 by ismael pineda
Change the hours for Sunday please. If you close at 7:30 show it on google even if you don’t work for google.
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September 2022 by Ward Harrington
Need a new ball cap. Success. So a good trip to Big5 today
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March 2022 by Kelly Speerstra
I have never encountered such horrible customer service. I was meet with a rude comment the moment I opened the door. I understand that employees are hard to come by but good lord. I am not from Moses Lake and wont be back. I pray you find better help.
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March 2022 by Athena Jorgensen
Right when we walked in the girl at the front informed us that mask are still required I said ok and asked if she had any... she said yeah thier $20. I guess I can take my business somewhere else.
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February 2022 by Kelly Speerstra
You have the worst customer service of any sporting good store I have ever been in. It is apparent that you do not care due to so many horrible reviews. It would be a good idea to train your horrible staff on something as simple as manners.
