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February 2024 by Ladeana
The female closing clerk was amazing and so helpful. My friends car is having issues with the inside of his car window fogging up...very knowledgeable staff. Thanks for helping us out
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February 2024 by Luis Garcia
01/17/2024 I took my battery that got 3 years ago. it was dead because a light in my truck was left on. They tested the battery and tell me it was a bad battery. i ask to please check again they did it was still coming back bad. i ask to please put to charge they did but told me that won’t work. i come back after an hour and sure enough did not charge so again it’s a bad battery. They try selling me another one i said no i’ll wait on that. I go to another auto parts store didn’t tell them about autozone they check it guy tell me nothing takes back puts it on the charger tells me to come back in an hour i did and i ask did it charge is it a good battery? YES ITS GOOD TO GO! I wonder how many times have they scam people like this! ???
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December 2023 by linda gerber
We called to make sure that they had the part we needed. They assured us they had it. We're from out of town... we arrived. Then suddenly they didn't have it in store. Of course we were able to go get it in Ephrata
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December 2023 by Bryen Rommel
Caden was an huge help. Super knowledgeable about their products and was an absolute delight of an interaction. Been to other locations and everyone seems so uninterested in their job but Caden makes shopping enjoyable. I would definitely recommend this location to others and personally think Caden deserves a raise . Good help is hard to find so it would be well deserved!
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October 2023 by Travis Hintz
Great customer service. One of the younger gentlemen that works there was most helpful.
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September 2023 by Elizabeth M
I was trying to change part of my headlight, and the cashier would not listen to understand the part I needed. Instead he gave me a different bulb and insisted that it was the right one. I had to make another trip and waste gas once I figured out I was right all along. Should’ve stuck to my own knowledge and research, bought the one I had in my hand in the first place, and saved myself some gas. SMH ??♀️Got 2 stars instead of 1 because at least what I needed was in stock.
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September 2023 by gryyswydyr13
Nice friendly staff. Well stocked store. Parking lot is small
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August 2023 by Garrett B.
Had a battery tester but wouldn't test our battery said to come back later when someone else was working while our truck outside was dead and wouldn't start.
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August 2023 by Jaime Justice
Had an incident in the parking lot trying to deal with an oil leak on a long distance trip (spilled oil everywhere). Staff was really helpful and understanding as we stayed to clean up. I’m sure they were less than happy but the kindness made a disaster during a stressful trip a little more manageable.
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August 2023 by kunjan patel
They wouldn't swap out my car battery even if I purchased one from them. I was traveling and didn't have any tools, so I headed over to O'Reilly, where the staff was more than happy to replace my battery
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August 2023 by Chad Sandstrom
Help me find the part I needed. Very helpful and friendly.
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June 2023 by Luis C
Pretty much had to help my self lost parts that I ordered.
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May 2023 by DMcC-
I'm out of town traveling my wife is in Moses Lake. She had a problem with her car called Heidi over the phone gave credit card payment. She helped out my wife awesome work.
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May 2023 by Brandon Douglass
Heidi, the manager, was great help and accommodating to my needs.
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May 2023 by Shea Mills
Dirty entryway. Filthy parking lot. Low energy sales staff. No greeting when entering. Delivery vehicles taking prime parking spots right in front of the store. Just overall a terrible experience. What benefit from some adult supervision or someone with parts store management experience. More oversight from corporate would also be beneficial to ensure that they are following all protocols.