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February 2024 by Chris H.
Self Serve??? What a waste. Part of the cost of goods bought there includes the service of having them checked out for you...even though lines usually are long. I will have to need something very badly, only sold at your store before I go there anymore. I have always appreciated the checker being able to decipher any problems with price or worn out bar code stickers there. With self serve....Good Bye Lowes, best wishes in the future but I will not be in that future until the checkers come back.
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December 2023 by Jeff A.
This Lowes honestly rarely fails me. Whenever I need something, I can usually find it on their website, and check if it's available. That's key. Setting expectations and meeting the expectations. I usually either order it online for pick up in a little bit (usually takes less than an hour)... or write down the specific aisle where the item is and run in and grab it without having to traverse the labyrinth of aisles and distractions. The only thing that annoys me is when something is in a special aisle (like "BACK WALL 002") -- can be somewhat vague and you might go all around the whole store trying to find which part of the back wall that is. They should really have a map, but if you're less people-averse than me, they tend to have plenty of staff around who can answer your question of where that is -- and people have always been super nice. I have had a situation a couple times where the available stock is up above the normal aisles. Finding someone to help me was kind of a pain in one case (plumbing area -- which is in the far back corner without many people around)... but I did find someone and they were able to grab the item. Another time, I was able to find someone super quick and they grabbed the thing... so, just a mixed bag there.
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December 2023 by Joseph P.
After trying in vain to get a new dual oven gas stove at many home improvement, appliance and electronics stores in Issaquah/Redmond/Bellevue we had about given up. We actually paid for one and cancelled it after they told us there was a 2 month delay. We happened by the Lowe's in Monroe, Wa this morning and spoke to a sales person named Robert. He was friendly, knowledgeable, and very helpful. He was able to get us the exact range we wanted, on sale, and it's going to be delivered and installed Monday. That's just two days, and less expensive than the other places. If you need any new appliances it's well worth the drive to Monroe.
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May 2023 by Thomas N.
you suck! you no longer sell Troy Built mowers but you did because I bought mine from this store. I go in today to get a new blade for that mower and yoy no longer have them! WHY??? one of your fine employees said SORRY but i should go to Town and County to get the blade. well I did and they had a wide assortment of blades if anyone else needs one! lowes you FAILED!!!!!
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April 2023 by Chris M.
Worst Service in the World!! Incompetent, lazy, don't give a s**t about customers type of employees. Writing this after many times in this store and getting no service, they are too busy talking together or look the other way. I have walked up to a Lowes employee to ask a question and he ignored me and walked away, how rude. Speaking of outright rude, this just happened to my lovely wife today......... I called the day before to the store and asked the lady if I should give her an order to pull and I would pay for it last evening so my wife could pick it up this morning, as I had to work. She told me "no, you don't have to do that, just have her come in and we can take care of things for her in the morning.". I wanted to get 2 x 12's treated wood, quite heavy, too heavy for my wife to lift. When she got there, she was told by some guy that they don't do that and it should have been called in the day before so they can pull the order at night. He said he didn't have time to help her but in a sneering type of way he said he would do it this one time. (That was very big of him to actually do his job for a change). This after she was made to wait in the store for almost a half hour for somebody to come out to help. He got the order together finally but then said he wouldn't load it into the truck for her and she had to get someone else for that because he was too busy.....another 15 min. wait and finally she got help but had to deal with complaining and belly aching with every board loaded into the truck. For first thing in the morning, or anytime of day, I feel this is pretty piss poor service and worse attitude. I know it's hard to get any kind of help these days but in the last 20 hours I have had my fill of incompetent, lazy, non-caring store employees at the Monroe Lowes. Really pisses me off, how my wife was treated at the store above all else, to the point where I wanted to have her point out the lazy idiots that gave her such a hard time so I could give them a piece of my mind. She told me that may not be such a good idea, so here I am typing this instead, while on hold for the manager. I have been on hold for 1 hour and 29 minutes at this point, while doing quotes, and getting more pissed as each minute on hold passes by! Wish I could give a review with no stars!
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April 2023 by Stuart A.
This particular Lowes is by far the worst Lowes in the country. Lowe's corporate should be ashamed of themselves for even bringing this store on line. Big box stores have a reputation for poor customer service, but this store represents the poster child for awful service. The people working there not only have little to no product knowledge, but they'd rather stand around in groups talking among themselves than help a potential customer. Last week a group of three actually displayed emotions of irritation when I asked a question and not only tried to ignore me but ended up yelling across the store asking if I needed help. I've tried to order two separate items from their on-line store only to have BOTH items delayed (the first one for 4 weeks) and apparently now the second one for two weeks. When you can even get a manager it's obvious from the expression on their face that you represent work and that you are totally bothering them. I can assure this Lowes I will NEVER shop again at this store! You've heard the expression "The customer is always right." NOT IN THIS STORE!
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March 2022 by Nancy C.
Worst customer service imaginable. 1. Their web site AND the phone line send customers in endless loops of question and response, leaving me with no answers or real support of any kind. 2. I placed an order on Feb 10. It is now March 25. 3. After 10 minutes of automated questions, which could not interpret my response, I then waited 10 minutes to get a response from a real person on the phone. 4. The person spoke very broken english. 5. I had to repeat the order number 4 times. 6. I waited on hold an additional 5 minutes, while the rep looked up my order. 7. He told me to hold again, while he reached the vendor (I thought he was the vendor's representative) 8. I waited again. 9. He returned and told me that the order had been damaged and that he would attempt to process a refund. 10. I've now been on hold again for 10 minutes and counting. 11. NO ONE ever contacted me to tell me there would be a delay. HORRIBLE customer service. I don't even want to give them 1 star for this. Their business practices and disregard for their customers is appalling!
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March 2022 by Beck T.
My friend went in there 10 mins before they closed (mind you I called ahead of time to have my stuff put aside) oh wait it was 8 mins so very rude employee (Nancy) made sure we knew. After she said,"we close in 8 mins" I responded, "we know!" In with a condescending response, "good" However,after check-out,I explained the incident to the night manger,who was streamline pleasant. With that being said if their employees are half as rude as Nancy is would recommend Home Depot.
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August 2021 by Jennifer H.
I came to Lowe's with the difficult project of trying to match a uniquely colored pillow to a paint color swatch. After a long search for the right color, my eyes started to get blurry after I looked at what seemed like hundreds of colors. Scott in the painting department at the Monroe Lowe's was extremely helpful. He noticed me struggling to find a color that was close to what I was looking for and he offered to help. He spent nearly an hour helping me make a color for my art project--painting an MDF wood wall art piece for behind my bed frame that matched a pillow. Apparently, Lowe's has an awesome computer program that can help make a custom paint color just by scanning a photo or object. The color turned out out beautifully and I have already received loads of compliments from family and friends on how it turned out. Thanks Scott!!!
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June 2021 by A P.
I called regarding air conditioning. There response was, " we sold out 2 days ago bro." And then hung up. Thanks
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May 2021 by Jeanette E.
If you want appliances delivered and have verified it, then gotten a text stating they will be there in 32 minutes...don't hold your breath! They lied! Your appliances are not even on the truck and won't be delivered at all! This store is the worst! Next time I will shop at Home Depot and I suggest anyone that actually wants reliable service do the same! Rude and dismissive doesn't even begin to describe this store!
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April 2021 by Jazmynn P.
Worst customer service. Gotta love doing an online pickup order to be handed a paper and told to go find the product myself. No assistance at all.
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April 2021 by Austin M.
1. Came here a day ago and was very satisfied 2. Everyone was so nice yesterday and helpful 3. Check was so fast the lady who checked us out was nice 4. They had everything we needed 5. Some of the mix and mulch bags could be fixed cause some ripped other than that did not have a bad experience list goes on
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March 2021 by Mark P.
A couple days ago,, I had help loading 2 doors and 8 bags of concrete into my truck from Pro Loaded Matthew, he was a big help, friendly and offered his help on my way out of the store, way to go!
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March 2021 by Melanie Garcia
Lowe's has a large variety of products. The staff is friendly and helpful. Sometimes it can be a bit hard to find someone to help you though.
