-
August 2024 by Ahmed El Khalifa
I recently had my tires replaced at this shop, and the next day, I found one of them flat. Using soapy water I found it was leaking from the valve stem, I returned to the shop, only to be met with rudeness from the front desk staff. Instead of addressing the issue, they insisted I would have to pay for them to check the tire.
Everywhere else I've replaced tires, a new valve stem is always included. However, at this shop, they claim they only replace the valve stem if the customer specifically requests it. This is completely unacceptable, especially when I've already paid over $40 per tire. It's outrageous that they wouldn't replace the valve stem as part of the standard service.
I would never return to this place, and I certainly wouldn't recommend it to anyone.
-
August 2024 by Kath Slan
Very helpful and friendly. They were able to assist quickly and address my concerns
-
August 2024 by Justin Binns
Do not use this company for anything. I witnessed on July 23rd a group of women horse owners. Using 3 trucks and horse trailers to haul their horses. 1 truck was disabled with a blown out tire. This was right in front of the Goodyear shop. The Goodyear store would not assist these ladies. They said it was a safety concern for their employees. Yet these ladies have a truck and trailer disabled, partially blocking the road, with horses in the trailer. They were stuck there for an hour before I noticed them broke down. As I was helping them, Les Schwab was able to free up a tech to help get the tire changed. It has to be a kick in the pants, knowing you wouldn't go out of your way to help someone. As all these vehicles drove by and your competitor is changing a tire right in front of your store. You could have addressed this situation in so many other ways. I highly suggest no one use this place. Back Country Horsemen of Snohomish Co and Skagit Co, I suggest maybe using a more horse friendly company. Goodyear, do a better job at helping potential customers before someone gets hurt. Maybe losses of revenue will enlighten you. I won't be doing any business with you, nor will any of my family.
Edit: To the owner/person who replied: Sorry, your bs story doesn't track. Both women told me they offered to buy 4 new tires from your store, but your employees refused to work on the truck where it sat. To make the situation worse for you. None of your employees even bothered to look at the spare under the bed of the truck. Had they done so, they would have noticed the spare was the exact same tire that was on the truck. I did look, and that's why I dropped the spare. And that is what the Les Schwab technician put on the ladies truck. You need to do better, you had the ability to make that situation so much better, but failed.
-
August 2024 by Ed O'Malley
Joe, Jack, Jim, All were very helpful and friendly. Great service
-
August 2024 by Danilo Lavaran
Very friendly and professional staff.took care of my Highlander better than the dealership.Will be my shop to go now for almost everything…Highly recommended..Thnks Jim….
-
May 2024 by Bhavani M
I have called them for flat fire warranty they took the wheel and charged 42$ for fixing the flat tire. I would never visit them again.
-
May 2024 by Jonas Jones
Good visit - friendly staff and good, quick service.
-
May 2024 by Shirish Gajul
I don’t know how these guys have low rating. These are nice people. The owner was very friendly, fit me in without an appointment. Had coupon for full synthetic oil. He helped me with stink I couldn’t figure out what it was. Apparently it was a dead rodent they removed it for me. The guy who works in the shop was very sweet, picked me up from my place to shop.
These are my to go guys for next how many ever number of services. Thank you guys much love
-
April 2024 by jim wille
We’ve been taking our vehicles to Jim Johnson’s Goodyear shop in Woodinville (and now Monroe) for many years for tires, repairs and oil changes. They have always been fair on pricing and honest. Since we live in Woodinville, we were sad when that shop closed, but it is worth it to us to drive to their shop in Monroe. We trust them and especially Jim. I will never forget one of my first encounters with Jim in the late 80’s when I had a squeaky fan belt on one of our cars. Jim replaced the fan belt but didn’t charge me a dime. He didn’t know me at the time, but did the work for free anyway. That day he earned my trust and our business.
-
April 2024 by Devin Miller
Fixed a tire for me real quick. Friendly staff.
Would come here again.
-
April 2024 by Haley Kellogg
Customer service is very good, they have coupons on the fredmeyer recipts and the best price for full synthetic oil changes
-
March 2024 by Michael Pereira
Good quick service.
-
March 2024 by Darlene Gamalielson
They did some work on our car and the work was done very well. Would take our vehicle there again. Staff was great to work with and very nice.
-
January 2024 by Greg Douglas
Professionalism and expertise that I have not had the pleasure of experiencing in years! Add to that the great prices on these tires!I am a customer for life!
-
January 2024 by Haley Haley
Recently, I went here for the first time for an oil change. I asked them to check my bearings while doing the oil change. I needed bearings on both sides. They talked with me about the situation. They printed out a quote. I decided to have them done. I like how they do business and returned the following week for the bearing work. I ended up paying a little less than the quote. I will return here again.
