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February 2024 by Kat Sykes
Such a wonderful place for service. They are pleasant and professional and knowledgeable about their products. I have stopped out a few times since having my hose a hose installed by them and they've always been helpful and able to answer my questions.
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January 2024 by Robert G.
We have 2 hide a hose systems for more than 6 years. last year one of the hose systems stopped working because an in-line valve had deteriorated. our installer came and replaced the worn out valve in less than 15 minutes (service call $119, HAH valve $213, total $332). The second hide a hose system failed last week. I called the home office and spoke with Rod regarding the situation. Not only did he advise me what he suspected had happened (worn HAH valve) , sent me a replacement at no charge, I repaired the valve following simple instructions in less than 10 minutes. I was very pleased with the customer representative who not only responded to my inquiry but provided a means of assessing the situation and providing a solution. Nothing but kudos for hide a hose manufacturer who stand behind the products. As for the installation/ service company I am disappointed in that they clearly took advantage of the situation and charged an inflated cost for their service and more so the charge for the part that they replaced !
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December 2023 by William S.
Service Awesome Selection awesome Value awesome, the team at hide a hose are the best. Love my new hide a hose. Best thing I ever did, the team at hide a hose from installing ordering and just knowing that it's a small town family business are the best. You will never own another conventional vacuum after owning, and installing a hide a hose the best. Sergio and Emily are the best and Laura who helped Sergio put our hide a hose in the best all very professional. Way to go hide a hose !!!!!
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July 2023 by T C.
We are very happy we selected hide-a-hose. We had the old style plug in hose system and retrofitted to hide a hose. Emily provided quick and timely updates, knew the product inside and out, and set us up quickly. The installer Sergio was absolutely incredible. Sergio was very professional, very friendly, and an expert installer. We had a follow up request after install and Sergio returned quickly and promptly and completed work at no charge. Sergio and Emily are true professionals and put their customers first. Highly recommend this business.
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October 2022 by Tessa Reese
Their products are poor quality. I am so done. Our electric handle stopped working in roughly 9 months. The wand is weak to the point of constant slipping of the heigh locking mechanism. We have had their products overall under 2 years and none of them work anymore. We are new to owning a central vacuum but this can't be right.
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December 2021 by Max Damage
Other companies(Electrolux) dragged their feet. These guys were THERE. Got it done, perfect and working great.Thanks so much!
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July 2021 by Asghar Syed
Highly recommend Jason, Sergio and colleagues! Extremely helpful on the phone, arranged a service visit for the same day, and then solved the issue within a few minutes! Best prices in town! I would use their services again!
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March 2021 by John Weston
They came to our home to help me with another vacuum system and were excellent. Very good service and I would highly recommend.
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September 2019 by Kevin & Andrea Seda
Can't say enough about Jason. He is professional, knowledgeable about his product and always takes time to answer our questions. We have bought two central vacuum systems from him (two different homes) and have been very happy with the product and the customer service. We highly recommend Jason and his team and will go back to them again with any future vac system needs.
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April 2019 by Pete Stevenson
Got problem fixed in minutes, no charge. Very friendly and knowledgable staff.
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January 2019 by Seattle Tiny Homes
I have been working with Jason over a 5 year period. Appreciate how he takes the time to answer all my questions and sells me the product that best suits my needs without pressure or trying to sell me something I don't need. And he's kept his word every time.
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March 2015 by Andrea D.
I love this system, we have had it for about 4 years now. I love that it is not noisy (the "tank" is in the garage) and there are no odors when you vacuum because of this too. I do not have allergies but if I did I am sure this would be the best. The air is not thrown back in the room it is sucked right out. It is modern with no hoses to store in a closet (they are stored in the system in the walls!) and extremely effective-, the dirt and hair are out of sight and I only need to clean the tank every couple months. The wand attachments are also versatile. The customer service is top notch, no that there have been any issues at all other than normal wear and tear. I highly recommend this company and this product.
