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September 2022 by Susan D.
Ever since covid started it has been impossible to rely on cascade to provide vet care they are always saying they don't have any availability until 4-6 weeks out. How ideal is that? It is not
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March 2022 by Scott F.
The clinic cannot seem to get scheduling correct. We showed up on three different occasions and they did not have our appointment on the schedule after scheduling on line and by phone. Records and billing is also a big problem for this clinic. Our pet was vaccinated and we were given the sticker and receipt however their records were not updated and they did not reflect the vaccine. They have over billed and under billed on several occasions. So if you are looking for reliable pet care it is NOT Cascade Animal Clinic!
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February 2022 by Lynsey V.
We first joined this clinic because we followed Dr. Holland, who is the best vet we've ever seen. We have consistently had to wait over 30 minutes every single time we check in and that is on a good day, they are booking months out but are still taking new clients when they can't take care of their existing client base. I am also sick of the excuse of the pandemic, that shouldn't affect day-to-day routine appointments. I am leaving this clinic because the wait times are astronomical on a consistent basis.
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February 2022 by Girl D.
This place is nothing but frustration, incompetence blanket excused by "hurr, pAnDeMiC", and poor communication. The vets are probably halfway decent, if you can get past the cognitive challenges of the front-office staff. I first scheduled an exam for a new cat here at the end of October. I chose a vet a short drive away because my cat panics and is very uncomfortable during car rides. I had to book almost two months in advance, and took the first appointment offered. The appointment was for 2:30 p.m. on a Friday. I arrived a little before 2:30 and followed their no-contact pandemic instructions: call them, let them know you're there, they'll come get your pet. They came out at 3:30. Yep, an hour late, and my poor kitty was whimpering and miserable. Sat in the car for another hour waiting to get him back. I had ample time to watch walk-in appointments who arrived after me get taken in for immediate service, so I think the lifehack there is "don't bother to make an appointment, just walk in and claim your pet is "sick," and they might have more respect for your time. Around 4, the vet called me, said they'd finished the exam, taken blood and urine, and said she was just going to check his ears. I had a Zoom meeting at 4:30, (which I figured would be perfectly safe, because who's ever at the vet for two hours just for a routine exam?) and didn't make it back home until the meeting was over. At 4:30, two hours after my exam appointment, they brought out my cat, with a bottle of prescription ear medicine and a bill. Blood stained the fur down the entire back of his leg, and the bandage they'd slapped on his leg was already coming off. No explanation of what the vet found during the ear exam, just a $54 bottle of Rx ear drops. I'd followed all the check-in instructions on the website, including bringing a stool sample. They did nothing with the stool sample, despite it being required for a new cat exam, per their website. They'd asked me for prior vet contact information, which I gave them. They told me they'd call Tuesday with lab results. Tuesday came and went; no call. I finally called Thursday. They said the vet would call me back. She finally did EOD Friday, a week after the exam. No specific results, just that his kidneys "aren't in the best shape" and his hyperthyroid meds needed adjustment. I asked for specific results to be emailed. Never happened. They send a helluva lot of spam trying to sell me stuff, but no numbers on his kidneys, no numbers on anything. And they never did anything with the stool sample or the prior vet. Cut to last Thursday, I called my pharmacy to refill the hyperthyroid meds. They called Cascade to renew, because I'd run out of refills. Cascade sat on the renewal for two days, doing nothing. The world's dimmest receptionist or tech called me that Saturday to ask for the prior vet information again, claiming that they never got it. I gave her the old vet's name again. She hung up. Then she must've remembered that she'd originally called to tell me I needed to make an appointment to have my cat's bloodwork done to get the refill, so she called again a couple of hours later. She kept repeating everything I said back to me like she was developmentally delayed. I told her I'd make an appointment, but I cannot and will not tolerate the hour-long wait past my appointment time. I can't afford to burn two hours of my workday (and have my poor, sweet-natured cat sit uncomfortably in the car for that long) for an appointment to draw blood. She gave me a very long-winded, slow, canned speech about how tEh pAnDeMiC basically excuses them from the most basic standards of competence and effective schedule management. I am done hearing this garbage. She whined at me not to interrupt her as she dribbled out this bullsh!+ as slowly as speech can be delivered. I made the appointment just so I could get the refill (I'm never going back to Cascade) and hung up as she repeated the
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September 2021 by Tiffany G.
I'm very disappointed in the lack of communication and care that I've received at Cascade. We are kind customers. I understand the vet world is understaffed everywhere right now so we do extend those graces. We were charged $50 for an ear Rx that had less than 1/4 a bottle filled. I found this disconcerting since the instructions from Dr. Maize was to continue for two weeks. We called 3 hours after we got home to report that their did not look enough medicine to last that long and inquire about how to proceed. After speaking with numerous office staff and even Dr. Ball no one could answer if I had a defective bottle or if I should just stop the medication as soon as it runs out. I was supposed to receive a call back but never did from Dr. Maize and she is not in the office a normal Monday through Friday. Dr. Ball approved a refill which would have been okay although it should technically not have been a refill since our bottle was not full to begin with. Dr. Ball wanted to charge another $50 for the medication which was not right. I would like to give kudos to the kind office staff, Mary and to the office manager, Shelly who treated me with respect and had to listen to my long tale. I was not trying to get a free bottle of medicine and I was not angry at anybody I was just hoping for some understanding and clarification about medication volume and what to do if we ran out. I did not receive that from any of the vets. I know 15g is not a lot but the fact that the bottle was practically empty was disconcerting and it would have been great to get some guidance on this. We are also still waiting for test results that were originally supposed to be back in a week. Again, I understand with the pandemic everything takes longer but I was concerned that she was not getting better and were we on the right course if we did not have a diagnosis for her coughing and choking. After leaving a message asking for the vet to call us back and talk us through it we again did not get any further consultation or call back. At the time of this review they are still requesting no contact and no entry into the clinic.
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May 2021 by Austin M.
1. Love This Place 2. Staff is amazing including Dr. Ball 3. Animals are well taken care of 4. Convenient parking everywhere 5. They call you immediately before and after appointment and the list goes on always taking my pet here
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January 2021 by Geordanara O.
I love this place. I could not be happier with the great service, price or care that Milo received. They take their time to explain everything to me. I had a lot of questions and they answer patiently.
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November 2020 by Jake Walker
My wife and I have been taking our pets here for the last few years and we could not be happier with all of the work that they’ve done.
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November 2020 by Jacob W.
My wife and I have been taking our pets here for the last few years and we could not be happier with all of the work that they've done. Like all of you: our pets mean the world to us, so finding the best care possible for their health is obviously a major priority. Last week our pup needed to get a dental procedure that required anesthesia. Greyhounds are known to have issues with anesthesia due to their low body fat, so we had been putting this procedure off for a while due to our worry about this. We asked Doctor Ball what she thought about Chief being put under anesthesia, and she gave us an empathetic, understanding and a clearly very-experienced explanation for the advancements that have been made with greyhound care, and she made us feel much better about the situation. She's certainly the most well-researched and intelligent veterinarians we've ever encountered. We could not feel better knowing that she's taking care of our pets. Chief got the operation, which went off without a hitch and came in at a much more manageable price than we guessed it would have. If you've had a pet get a dental procedure before, you probably know that they almost always "find another problem that requires multiple extractions". But that isn't how Cascade rolls. Doctor Ball kept us posted/relieved throughout the entire day, and let us know that his teeth looked better than we expected they would be going into the procedure and required no extra operations/medicine/time. The entire staff was also great, as they always are, as well. You can tell they care about every pet that the clinic sees. They call to check in on the pet after every procedure. This is how great Cascade's staff is: our pup once had a pretty bad spill/did the splits on a slick floor (assumably hurt some ligaments and muscles). Ever since he's been weird about transparent floors, so much so that if his paws slip on the floor, he won't walk on it at all. Cascade's staff lays out rugs for Chief every time he visits the clinic so that he doesn't become too scared to enter the office or require pushing. My wife and I feel very, very blessed to have such an incredible vet for our pets so close to home. Thank you Cascade Animal Clinic
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September 2020 by Daniel Hill
Excellent clinic! I love how they call for updates on my dog when he's not feeling well at home. All of the vets here are 100% invested in keeping my puppy happy and healthy. Also, they have very affordable pricing. I was shocked at how affordable it was after seeing some other vets for other animals we have. I'm so glad we found Dr Anna Ball!
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July 2020 by Bree D.
I was struggling finding a new clinic because I wasn't very happy with my last one. This place was incredible and affordable! So nice, so accommodating, and very helpful. I've called and asked so many questions and they're always willing to answer. My cat went in anxious (per usual) and came home totally calm. We're getting a puppy in a few weeks and they have already helped me with him too! Will definitely bring all my pets here!
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July 2020 by Everett L.
I've gone to this clinic for about a year now, and have used it for prescriptions for my cats. I have an upcoming vet appointment for my dog (the first). They're taking c0vid preventative measures, which I greatly appreciate. Also, one of their phone operators is the friendliest person alive. If I remember correctly, her name is Elle.
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June 2020 by Jim Popper
I've never a bad visit. For me anyway! My two cats don't seem to mind either. Everything's well explained which puts you at ease. Glad to have 'em up here in the Sky Valley!
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May 2020 by Shiriah Jlnek
I have been using this clinic for a couple of years now. Their service is excellent, and they have a very knowledgeable and friendly staff. My dogs have always received excellent care! Recommend! A+
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April 2020 by Daisy W.
I usually love going here and I always recommended this place to everyone with animals. However, today was very upsetting. I had been waiting on test results for my cat since friday, monday rolls around and we still have no call from them (they told us they'd call the same day or by Saturday afternoon). I call them today to learn they had called the wrong number and left a voicemail then said it was a miscommunication and that it was not a big deal.. I asked them to read off the numbers they had on file and they read of two correct numbers and one number no one in my family has and the vet decided to call that number. Normally this wouldn't be a big deal, but the blood work we were waiting on is urgent and my animal has been in pain, dropping weight rapidly and has a swollen kidney... I proceed to say no its not okay and that we've never given that number because no one has even had that number, I also asked why they didn't maybe send an email to me? They said that I refused to give an email to them in 2017.. When I had said no I've received emails from them in the past and was actually looking at an invoice from June 19th, 2019 from them they threw me on hold. We got transferred to Shelly and asked her why they maybe didn't confirm our contact information with us on friday? Her response was "we have no control over which number the vet calls"... Im sorry but yes you guys do, the receptionist is the person who gets the correct contact information to give to the vet, you absolutely do have control over that and now our cat has waited longer than necessary to get treatment. Shelly then tells us we were "verbally abusing" her staff and threatened to hang up on my mom when she was upset. Never once did we call names to any of the staff or say anything hurtful, we were only upset because their mistake has caused our cat to be in pain longer than necessary. We then asked if the vet could talk to us and she said she'll call us tomorrow.. so I asked if there was another vet that could call us when they get the chance and she said "Im not going to go interrupt a vet right now" I never asked her to do so, I requested a call whenever someone has a chance.. the staff there is a joke which is unfortunate because the actual vets there are amazing, knowledgeable people and have always been so nice to me and my animals.
