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May 2024 by Rosa M.
Great office, friendly staff. Website is very helpful w recommendations for specific pet care.
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March 2024 by Jody N.
We took our dog here for 5+ years for his care, including annual checkups. At his establish visit, we gave the clinic his records, showing he had an infected canine tooth removed, which was the result of the moderate damage he received by abuse from his previous owners. At each annual check-up, we made very sure to explain this history to the vet and ask them to check his teeth/mouth to ensure that it didn't need any intervention. All visits indicated that his teeth looked normal and healthy. We then scheduled a teeth cleaning for him because his breath smelled bad. The clinic did all the routine pre-surgical prep and gave us a quote. Several hours into the cleaning, the vet called me and said he had "the worst teeth she has ever seen," and several teeth needed to come out. The cost was about $1200 over the quoted amount. She proceeded to tell us that it was going to take all day and then started to guilt me about how she wouldn't be able to give her techs a lunch that day because of this. We did express the concern about his teeth several times over 5 years, and not a single vet suggested any sort of treatment. We were pretty disappointed and shocked to hear that so many teeth needed to be removed, even though we had done our due diligence to have him checked routinely. Not only that, but to then be made to feel like bad dog owners for letting it get so bad was really unprofessional on the clinic's part. The second incident we experienced ultimately was what made us decide it was time to transfer care. We made appts to get our dog neutered. We took him in for routine blood work and pre-op. During the visit, my husband discussed that he was starting to show signs of a skin rash (he gets these routinely) and was asking about the allergy injections that we had been advised of in a previous visit. The vet had said the allergy injections are every few months depending on the need, and the pre-op proceeded as normal. The vet later called to give us the blood test results and said his liver numbers were elevated and we should do more testing ($300+ more). At this time, I had mentioned to her again that he was experiencing a developing skin rash and asked if that would be the cause of the abnormal blood results. She said no, that would not affect them. We agreed to the further testing, they came back completely normal, and the neuter was scheduled We took him in for the neuter and left. The staff put him under anesthesia and went to shave him and discover that his skin rash was all over his groin area. The vet called me and said they had to cancel the neuter until the infection cleared up. I told her that I had asked about it several times and why wouldn't she had let us know that this was a risk at the time it was discussed, to which she replied "well no one told me or I would have definitely postponed the surgery" (even though she was the person I had spoken to on the phone previously). She said she would usually check the groin area before putting the dog under, but he was "large and very hairy, so it was easier to put him out first before shaving him." Knowing that anesthesia can be a risk to any dog, but especially larger ones, I would think that a vet would check to make sure the surgery could proceed prior to doing this. We then had to do a round of antibiotics and postpone the surgery out one week. I asked the clinic to give me another pre-op pill (the one he is supposed to take the night before surgery) since we had used ours already. We had to pay another $25 for that pill, even though we had already purchased one previously. I'm addition, Cascade is one of the most expensive vets in the area. We are now at another local vet. Their quote for a teeth cleaning was quite literally $550-1000 LESS than what Cascade quoted me (for the lowest and highest part of the possible cost range depending on whether teeth need to be removed). The new vet is also just better. They are working on a long-term plan to treat my dog's skin issues rather than just focusing on whatev
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October 2023 by Lisa J.
From the moment I called to schedule an appointment to the follow up after my dog's surgery, Cascade Animal Clinic has been amazing. I took my dog there for a dental cleaning and abstractions and initial appointment was wonderful. The techs were friendly and helpful. The doctor spent a significant amount of time with me and asked the right questions and really listened and my dog was very comfortable with him from the start. I was happily surprised the blood work was run in house and the doctor called me just a short time later. I've worked at two large animal hospitals and I've seen how things work being on both sides and this place is awesome. I highly recommend Cascade Animal Hospital.
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August 2023 by Henry K.
I would like to bring to the attention of future customers of Cascade Animal Clinic, that you are only welcome if you agree with what they advise for your pet and how much it will cost you. I have been a loyal customer there for 36 years and I have a college degree with a science biology back ground, so I am capable of understanding the scope of treatment the vets want to perform on my pets. I have given Cascade a 5 star review in the past and I am not a a disgruntled person, I am a 70 year old, who is hard of hearing who speaks loudly, unintentionally sometimes. Well , cascade hospital over sensitive manager feels in a letter I received that I am dissatisfied and displeased with cascade's services and she is suggesting I no longer be their customer as they are unable to retain me as a client. So speaking loudly by a hard of hearing person and asking questions is considered offensive by her, when I only wanted information about the expensive testing and procedures the Drs want to give to my pets. Since the manager wrote this letter to me I can only interpret this as meaning that cascade only wants customers who are quite lambs who say yes, yes, yes, no matter what it might cost you for their expensive services. Don't get me wrong the Doctors at cascade are very good however, I feel they are overzealous sometimes in how they want to set treatments for your pet to get well. Yes, they give the cost you will pay for treatment, but generally inflated and I have become aware that Cascade is now a corporation which operates for increasing profits and so if cascade does not not make profits well, you know what happens. Future and existing customers beware and find a veterinary practice which is not corporate owned and who is understanding of people who are hard of hearing and who are loyal to a senior citizen who was a 36 year customer. Cascade you should have been KIND to me like you ask of your customers on your phone message. Best Wishes, Henry Kara
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August 2023 by Dan M.
Vet was nice. Everything else about the place is a joke over charge big time. Still have to wait outside and then they forget about you Finally stick there head out and say "oh are you waiting to come in?" 27 minutes after my appointment time. 3x more expensive after I compared to a highly regarded vet in Lynnwood. Keep looking.
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August 2023 by Brittany M.
Very kind staff that provides cost amounts and options ahead of time. The office is clean and great with animals.
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June 2023 by L. T.
Excellent care for my dog and cats. I am very pleased with clear explanations about treatment.
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January 2023 by Faith H.
The ladies that helped me were very sweet to my kitten and kind and helping towards me; it was for my kittens first vaccine and he did perfectly fine not scared at all during or after. Definitely would recommend and will continue to take my little fur baby here.
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December 2022 by Pat C.
We have two dogs that have gone to this clinic. The first suffered from patella luxation and the veterinarian from Cascade said they had to amputate the leg and there was no other solution. Two years later after taking the dog to a specialist he still has all four legs and is as happy as can be. Our second dog went in for some routine shots in the evening. As some of the other posts suggest it is extremely hard to get in and you have to accept a scheduled date and time as chosen by Cascade well in advance. The front desk cashier said they were all done and charged us for the shots and checkup. Immediately after they took payment the vet came out and said our dog was having a severe allergic reaction to the shot and she had to give him a steroid shot. Unfortunately, for our family and dog the clinic was closing for the night so they could not do anything for us but highly suggested we take our dog to an emergency clinic to be monitored. After this last incident I cannot in good conscience return to this animal hospital.
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September 2022 by Susan D.
Ever since covid started it has been impossible to rely on cascade to provide vet care they are always saying they don't have any availability until 4-6 weeks out. How ideal is that? It is not
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March 2022 by Scott F.
The clinic cannot seem to get scheduling correct. We showed up on three different occasions and they did not have our appointment on the schedule after scheduling on line and by phone. Records and billing is also a big problem for this clinic. Our pet was vaccinated and we were given the sticker and receipt however their records were not updated and they did not reflect the vaccine. They have over billed and under billed on several occasions. So if you are looking for reliable pet care it is NOT Cascade Animal Clinic!
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February 2022 by Lynsey V.
We first joined this clinic because we followed Dr. Holland, who is the best vet we've ever seen. We have consistently had to wait over 30 minutes every single time we check in and that is on a good day, they are booking months out but are still taking new clients when they can't take care of their existing client base. I am also sick of the excuse of the pandemic, that shouldn't affect day-to-day routine appointments. I am leaving this clinic because the wait times are astronomical on a consistent basis.
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February 2022 by Girl D.
This place is nothing but frustration, incompetence blanket excused by "hurr, pAnDeMiC", and poor communication. The vets are probably halfway decent, if you can get past the cognitive challenges of the front-office staff. I first scheduled an exam for a new cat here at the end of October. I chose a vet a short drive away because my cat panics and is very uncomfortable during car rides. I had to book almost two months in advance, and took the first appointment offered. The appointment was for 2:30 p.m. on a Friday. I arrived a little before 2:30 and followed their no-contact pandemic instructions: call them, let them know you're there, they'll come get your pet. They came out at 3:30. Yep, an hour late, and my poor kitty was whimpering and miserable. Sat in the car for another hour waiting to get him back. I had ample time to watch walk-in appointments who arrived after me get taken in for immediate service, so I think the lifehack there is "don't bother to make an appointment, just walk in and claim your pet is "sick," and they might have more respect for your time. Around 4, the vet called me, said they'd finished the exam, taken blood and urine, and said she was just going to check his ears. I had a Zoom meeting at 4:30, (which I figured would be perfectly safe, because who's ever at the vet for two hours just for a routine exam?) and didn't make it back home until the meeting was over. At 4:30, two hours after my exam appointment, they brought out my cat, with a bottle of prescription ear medicine and a bill. Blood stained the fur down the entire back of his leg, and the bandage they'd slapped on his leg was already coming off. No explanation of what the vet found during the ear exam, just a $54 bottle of Rx ear drops. I'd followed all the check-in instructions on the website, including bringing a stool sample. They did nothing with the stool sample, despite it being required for a new cat exam, per their website. They'd asked me for prior vet contact information, which I gave them. They told me they'd call Tuesday with lab results. Tuesday came and went; no call. I finally called Thursday. They said the vet would call me back. She finally did EOD Friday, a week after the exam. No specific results, just that his kidneys "aren't in the best shape" and his hyperthyroid meds needed adjustment. I asked for specific results to be emailed. Never happened. They send a helluva lot of spam trying to sell me stuff, but no numbers on his kidneys, no numbers on anything. And they never did anything with the stool sample or the prior vet. Cut to last Thursday, I called my pharmacy to refill the hyperthyroid meds. They called Cascade to renew, because I'd run out of refills. Cascade sat on the renewal for two days, doing nothing. The world's dimmest receptionist or tech called me that Saturday to ask for the prior vet information again, claiming that they never got it. I gave her the old vet's name again. She hung up. Then she must've remembered that she'd originally called to tell me I needed to make an appointment to have my cat's bloodwork done to get the refill, so she called again a couple of hours later. She kept repeating everything I said back to me like she was developmentally delayed. I told her I'd make an appointment, but I cannot and will not tolerate the hour-long wait past my appointment time. I can't afford to burn two hours of my workday (and have my poor, sweet-natured cat sit uncomfortably in the car for that long) for an appointment to draw blood. She gave me a very long-winded, slow, canned speech about how tEh pAnDeMiC basically excuses them from the most basic standards of competence and effective schedule management. I am done hearing this garbage. She whined at me not to interrupt her as she dribbled out this bullsh!+ as slowly as speech can be delivered. I made the appointment just so I could get the refill (I'm never going back to Cascade) and hung up as she repeated the
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September 2021 by Tiffany G.
I'm very disappointed in the lack of communication and care that I've received at Cascade. We are kind customers. I understand the vet world is understaffed everywhere right now so we do extend those graces. We were charged $50 for an ear Rx that had less than 1/4 a bottle filled. I found this disconcerting since the instructions from Dr. Maize was to continue for two weeks. We called 3 hours after we got home to report that their did not look enough medicine to last that long and inquire about how to proceed. After speaking with numerous office staff and even Dr. Ball no one could answer if I had a defective bottle or if I should just stop the medication as soon as it runs out. I was supposed to receive a call back but never did from Dr. Maize and she is not in the office a normal Monday through Friday. Dr. Ball approved a refill which would have been okay although it should technically not have been a refill since our bottle was not full to begin with. Dr. Ball wanted to charge another $50 for the medication which was not right. I would like to give kudos to the kind office staff, Mary and to the office manager, Shelly who treated me with respect and had to listen to my long tale. I was not trying to get a free bottle of medicine and I was not angry at anybody I was just hoping for some understanding and clarification about medication volume and what to do if we ran out. I did not receive that from any of the vets. I know 15g is not a lot but the fact that the bottle was practically empty was disconcerting and it would have been great to get some guidance on this. We are also still waiting for test results that were originally supposed to be back in a week. Again, I understand with the pandemic everything takes longer but I was concerned that she was not getting better and were we on the right course if we did not have a diagnosis for her coughing and choking. After leaving a message asking for the vet to call us back and talk us through it we again did not get any further consultation or call back. At the time of this review they are still requesting no contact and no entry into the clinic.
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May 2021 by Austin M.
1. Love This Place 2. Staff is amazing including Dr. Ball 3. Animals are well taken care of 4. Convenient parking everywhere 5. They call you immediately before and after appointment and the list goes on always taking my pet here
