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May 2024 by Ginny Kynaston
Waste of my time
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May 2024 by Rick Sanchez
In and out quick but accidentally deactivated the wrong box? Staff was nice.
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May 2024 by Juan Hernandez
I was a Xfinity customer. I never went to an Xfinity store until last week to cancel my contract. The people in the Mill Creek 134th street store are amazing. The person I dealt with his name is Alon. Great guy and very helpful. Asked the proper questions and did not push me to try and renew again. I mentioned that I was moving to a place where there is already Internet available. Then a few days later I came back to return my Xfinity equipment and he quickly got me sorted out and on my way. Very friendly guy with very friendly staff. From now on if I ever get Internet on my own I am coming to this store and deal with these guys.
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May 2024 by Scott Dallman
They didn't have ANYTHING I seeded. And the wait time horrible. They move to SLOWLY.
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March 2024 by Gi Picc
Going to the Mill Creek Xfinity location is probably the best customer-service experience I have ever had! When I walked in, they jumped up and immediately started helping me exchange my old modem. I was literally in and out in less than 5 minutes. AMAZING ?
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March 2024 by Carol Holland Real Estate
Terrible service; the young people there need more schooling on Xfinity!
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January 2024 by Iyyappan N
I purchased a new iPhone from this store and requested to port my existing number. However, the store personnel attached a new number to it. Despite 72 hours of working with the support team and the store, no resolution was achieved. Tired of hearing that it would take 48 hours each time, I visited another store four times. Every time I went to Xfinity, I had to wait at least 45 minutes to speak with Xfinity personnel. Finally, frustrated with the situation, I decided to cancel. The resolution issue took more than five days, and after all that time, they informed me it would take an additional three weeks to process the refund – a truly shocking revelation that I had to come to the store for
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November 2023 by arpit raval
Very very rude customer service. They ganged up and pretended that I am the one rude. I have been Xfinity customer since more than 10 years and so far without a doubt this is the worst store I have ever been to.
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October 2023 by Robin Poirier
There is no local phone for Xfinity Comcast it refers only to a 1-800 number which is a bunch of rhetoric and of no use whatsoever this internet service is bogus and all it cares about is collecting their fees and not helping with genuine problems from the customer going from ziply fiber internet to Xfinity was the biggest mistake I ever made I should have stayed with ziply fiber. I am returning their router modem with great satisfaction and relief of having to be an ex customer of Xfinity Comcast Yahoo!! Ziply internet services here I come and I encourage anyone out there to go with ziply fiber fiber .
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October 2023 by Beth Bullock
They made everything so easy! Highly recommend this location!
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October 2023 by Mary Oyler
All your services on the phone relate to PAY. i just need a remote.
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September 2023 by Happy Soul
The worst store ever. They've put kids to manage the store. They don't know anything and they answer, we're not the right people to answer on this for everything. People who manage the store are quite rude. I would strongly never ever recommend this store for anything.
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August 2023 by JT
The worst customer experience ever. 25+ minutes with sales to get just internet access. The sales guy in India tried selling me a ton of other junk when at the very start of the conversation I said "I only want 1GB of internet and nothing else". He forced me to listen to a ~10 minute automated message that was supposed to recap my order, but it just tried to sell me something else. I called Zipply fiber, spoke to someone in the states, order done in 5 minutes, and much faster speeds for less $$$.
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August 2023 by Eddie Eimicke
Very great service and knowledgeable
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July 2023 by Dhruv Bansal
The store is poorly managed at best. Does not help them that the teams online and in-store are not aligned. The store team does not have access to the same system and hence the information given in store is vastly different from support agents online, and customer suffers. Twice this store employees have put in wrong orders and lead to time wastage and frustrations
