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November 2023 by LM
The process was very straightforward and user friendly. The manager was polite and friendly and made signing up simple. They had the best deal in the area. The storage unit was clean and easy to use. Thanks for your help.
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November 2023 by Brenda Winkowski
The people who run the place are great they were able to get me the units I needed. However them and all the storage units around get you a great deal at first to get you in then raise the price on your 2 section or 3rd month and there is a $11 a month charge added on for fire insurance everywhere so be prepared.
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September 2023 by Tracey Lee
Easy contract terms , lowest price excellent clean units. Place looks brand new.
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September 2023 by Song-I Yang
We had a great first visit and booking here! We had done quite a bit of research and comparisons, and this location seemed like the best deal. We went with the intention of visiting a few different storage providers, but thanks to Katherine we found a great solution and booked on the spot. Katherine is very friendly, honest, and helpful -- she helped us figure out a great solution and we're very happy with our booking!
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April 2023 by david croutworst
Renting here since 2014.....Can’t praise current new owners & latest Staff enough….Katherine & her staff….are prompt…friendly ….efficient….and on top of things in every way!!!!You might ask why not 5 stars…it was from overall experience since being there since 2014 (new owners & staff are the best)!!!Old owners at same location before them had 24 hour storage units 2014-present….at one point I has two 24 hour storage units.Both 24 hour storage units broken into twice in the coarse of that time (they used power grinders to break around lock & not lock itself)…..They knew what to take and calculated timing doing it…usually long holiday weekend.Most people don’t know whats in their storage unit. If you don’t know….either does your insurance company when trying to collect…so claiming insurance might be difficult.Get appraiser value, have pictures taken, get inventory list …sound like alot of work…it is…but without doing that expect delays getting your money or nothing at all in claims if broken into.Read the fine print…. that not reccomended to keep valuables in it.Another thing to do is pay your storage unit promptly (maybe use autopay every month)….because they can auction if off quickly after you don’t pay…heard lots of horror stories of that happening to people over the years.Bottom line….I’ve been renting a storage unit(s) (even several storage units at one point) here since 2014.They are very clean here…. Current owners & current staff excellent in everyway!!But beware…their are burglars out their that prey off of storage units compsnies (esp 24 hour outside units) and look to take over ones that people don’t pay promptly on……thru auctions.Don’t store any valuables in them!!!Pay promptly (maybe auto bill pay) so they don’t go to auction!!Food for thought…….sometimes selling your things or giving them away is better than storage costs over the long haul….I’m working on downsizing & living simple in life.Thankful, Blessed & All The Best to you, David C. (Mill Creek)
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March 2023 by Chris Johansen
Just rented a drive-up storage unit a few days ago. Fantastic experience, super quick & easy to rent, surprisingly good contract terms. Fully recommend.
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January 2023 by Young kim
Katherine provided quick respond and excellent customer service. Great experience!
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January 2023 by K&Q Ent
Most amazing and fastest experience ever got the best service and rates definitely recommend
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January 2023 by Valerie Lodi
My experience with Bothell Extra Space was 10 out of 10. It is a very clean rat-free secure facility, no weird odors in the units like some other storage facilities I had to deal with, no shady characters lingering around. Very easy access and the area felt safe even after dark. The customer service was amazing (thank you Katherine, you rock!). I had to extend my storage term by few days due to adverse weather conditions and the facility was able to accommodate & prorate it. Also their prices are the lowest in the Seattle area. If I ever need to store something again, the Bothell Extra Storage would be my #1 choice
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January 2023 by Joe Blanco
Catherine was very helpful in picking the right size unit for my storage needs. Thank You!
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January 2023 by Tim Arnold
Excellent facility, clean and safe. Very friendly and helpful staff.
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November 2022 by Darren Chilson
The team at the Mill Creek location are very professional and they keep a close watch on the property to keep it safe and clean for all of us. I highly recommend this place if you need a place to store your valuables.
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November 2022 by Carol Hoffmann
Great service from Katherine! She helped fit me with the right space & even gave me a ride to look at it.
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November 2022 by MariLyn Sabo
Have used this facility since 1988 and always had a positive experience.
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August 2022 by Ira Janakowski
This location was better when it was privately owned. Once Extra Space took over my rate doubled, issued with breakins and other issues. Glad to be moved out.However the staff was accommodating, nice, and professional.So I have mixed emotions about my experience.