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October 2023 by Kim A
Sarah was so quick and efficient. Renting a small storage unit for our kids extra things while they are at college was easy and fast.
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October 2023 by Jamelda Hiet
We have rented here for a little bit over a year now and so far we have enjoyed the experience besides the high rent, recently we visited to down size unit sizes due to the cost and space. Cameron was kind enough to assist me both times i visited the office and she was more than helpful! She made the transition seamless and she was so accommodating. The sole reasoning behind the 5 stars is certainly for her!
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October 2023 by Dave Carroll
Sound Storage was easy to deal with through out my 2 months. Although a short term transaction, Sarah treated me like I was a long term paying customer. She was helpful, positive and proactive. In fact, I also rented a U-Haul truck twice - seamless thanks to Sarah! You can trust the folks at Sound Storage of Mill Creek.
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October 2023 by Alvaro Herrera
Sarah at Sound Storage of Mill Creek offers great customer service. Great listening skills and patience in helping with our storage needs and assisting us with the a cost effective option that also provided the best needs for access. In person, phone and email communication was timely and consistent. Thank you Sarah foe the EXCELLENT customer service!
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October 2023 by Ellen Lugome
Cameron helped make renting the storage unit a smooth and easy process. It was a very efficient and quick process. The storage facility is very clean and organized. It's very nicely taken care of.
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October 2023 by Valentina Todd
Great service provided by Sarah! I’m in the middle of a very tough family situation, where I cannot make any definitive plans even day to day. Sarah was very accommodating and came up with a solution for my situation. Thank you Sarah, God bless! I definitely recommend Sound Storage of Mill Creek
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September 2023 by Jenn Foote
Cameron was so helpful. Friendly and supportive when I called. She helped me find the right location for my RV and made it so easy, answering all my questions. Then she graciously showed my boyfriend and I the available storage units so we could visualize what we’ll need in a few months.Thank you for your time Cameron!
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September 2023 by Olga Vasilchenko
I had the pleasure of working with Cameron, she was incredibly helpful, patient and pleasant to talk to. I had a great first time experience.
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September 2023 by Jun Vargas
I rented a unit from Sound Storage in Mill creek for a month and half. I must say that Cameron who signed me up for the contract was very helpful and showed me what is available and how big the units are. My son have accumulated quite a few belongings that he will need to move to CA, but need to store it for awhile before moving. I must say that Sound storage have the cleanest, most secure and definitely most helpful personnel no matter who you called or talk to for questions. kudos for Cameron for providing me exceptional service. Will definitely use them again.
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September 2023 by Lincoln Lesbians
I recently moved to Snohomish and didn’t know where to store my items. Sound storage came up on google so I thought I would check it out. I don’t normally write reviews however Cameron was so helpful and friendly - I had to. The facility is super clean and had quite a few different size carts making moving items up stairs a breeze. Totally worth it.
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August 2023 by Liv Z
Terrible policies. Charged me $68 for a gallon of gas. Never renting here again. Ever. Every other U-Haul place I’ve been to was much more customer focused. This one wants your money… money you don’t have if you’re moving.
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July 2023 by Carissa Megan
Have rented here for the last several years and continue to experience issues. The first several months we were billed incorrectly and had to call every month to get it corrected. We were assured the issue would be resolved each month but this continued for at least five months. The next summer the elevator was inoperable for more than four consecutive weeks which meant everyone who needed to access their belongings or put things away had to carry items up and down multiple flights of stairs in the heat. Earlier this year the prices were raised without any notification to renters. Then today several of us were unable to access our units because they put in a new system that allowed us all to access the facility but not the elevator because the codes (which remain unchanged) needed to be reset within their new system. The staff has always been friendly but not very helpful. I’ve had a number of storage units over the years and this facility has been a nightmare compared to others. If you’re in the market, I would most certainly consider renting nearly anywhere before renting here.
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July 2023 by Lori Barber
This storage facility is so clean and safe. Cameron was so helpful getting me set up with a unit and showing me how everything works. There was an issue with my first month billing and when I called they took care of it right away! Great facility and great service!
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June 2023 by Cameron Ellis
Great experience renting out a storage space. Gurgen was friendly and helped answer whatever questions I had. Clean office and facility.Went back to get another unit recently and Sarah was a great help as well!
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June 2023 by Julie Stevenson
I moved out of my unit today. Cameron was accommodating, efficient and graceful under pressure. Her previous customer was having Uhaul problems which Cameron handled quickly. She is an asset to your facility and gets many kudos from me!! It was a pleasure doing business with Sound Storage of Mill Creek.
