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April 2024 by It’sYourGirlLisiB00
Fast service nice employee
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April 2024 by Alexa Mendez
I really love this ice cream
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March 2024 by Karen Favazza
Great eating here
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March 2024 by Otter C-B
The person working today was soloing a busy Saturday shift and was still kind and had great service and attitude. I didn't catch their name but I hope they are recognized for this. This place should be better staffed on Saturday so one singular employee doesn't have to run the whole store. Great experience.
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February 2024 by Bri Si
Woman with glasses and black mask seemed bother by me and my family. She wasn't friendly and had no patience. We would have got a name but she wasn't wearing a name tag. Also we decided to eat in for the kids and staff was rude to other family's that came in after.
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January 2024 by Megan Smith
1 stars for the customer service…….. my hubby had brought me home my favorite yesterday,, strawberry blondie after stopping by with my kiddos……. I was at work late that night. He’d ordered a small but it was messy— so apparently they’d put the small cup inside in a large cup since the sides were sticky. He didn’t notice however, and someone else rung them up and he paid for the large size. I finally got around to opening it today— and my hubby was like, you have to split that, I paid for a large— when I opened it, he was SHOCKED that it was filled with a small cup instead of ice cream……. Whatever. So I asked him for the receipt, but, he couldn’t locate it. I called the store and explained the situation and they told me, it’s already been a day so there is nothing we can do—we can’t give you a refund— you’d have to speak to the manager and she isn’t on the schedule for the foreseeable future. I told her I didn’t care so much about a refund, but on principle, a replacement item next time I come in would be fine- she said she can’t make that decision— it would be up to the manager…. I asked how do I contact her? The girl kept putting me on hold to speak to her assistant manager and then said- I can’t give my managers number out over the phone. I said, um, I didn’t ask for her number and then I asked for her email……. She said she couldn’t give that out.. then, I asked her…. Well what is your suggestion to remedy this situation and she said, “accidents happen, we have new hires and they make mistakes, so that it”. Considering the ice cream we bought for the family was >$40 worth, and is that much consistently, was pretty shocked to hear her say that, and then I asked her when the assistant manager would be in next, and she told me Monday. Then I asked for her name, and she said, “I can’t give that out over the phone.” Like whaaaaat? This place is extremely overpriced, but it used to by my favorite special treat— I’m rethinking that now……..
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January 2024 by Divya M
I like the service at this place. The red velvet luxury ice cream is my favorite.
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January 2024 by Jim M.
I recently visited this location and noticed no one is wearing gloves. The Ice cream is good, but that does not justify the missing gloves...
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December 2023 by Jay T.
A kids favorite place - Cold stone. This is a "cool" place in Mill Creek town center. Found this crowded always. But the customer service is terrific. We pick the flavors and they make the ice creams real fast. Never had to wait for long even if we order any milkshakes or smoothies. They have a few seats outside, but you must be extremely lucky to find it available. There are plenty of near by parking even though it's a busy area. Great place!
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November 2023 by vpaloma
The 1 star is for the customer service, or lack thereof. It was terrible. We walked in and there were two young men standing behind the case that didn’t even look up/acknowledge us. We came in after 6pm so it wasn’t busy…there were no other customers. As we were looking at the menu, they still made no effort to acknowledge us whatsoever and just kept talking to each other… even when we’d decided what to order and wanted to get their attention. They just stared at us for a moment. Only one of the guys finally acknowledged and helped us. He took my boyfriend’s order and didn’t ask what I wanted and the other guy didn’t step in to help me… just kept kneading chocolate ice cream at the counter (for who I don’t know since there was no other customer around). A blonde woman came out from the back and started socializing with the male employee with the chocolate ice cream with still no acknowledgement of taking my order while the other guy worked on my boyfriend’s order. When my boyfriend was handed his milkshake the same guy took my order and when he was done, handed me a messy cup dripping ice cream on the sides… I asked for a lid to cover it since it was raining outside and he just handed me a lid that was for a smaller size cup that didn’t fit or even adequately cover the ice cream … we were going to buy more but changed our mind since we didn’t want to be in there any longer than we already were in light of the lack of friendliness, service, and professionalism. It made us not even want to come back to this location. Glancing at the other reviews it looks like the service and employees’ unprofessionalism here is an ongoing issue.
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October 2023 by Walt Drevas
Had trouble using buy one get one free but servers were persistent, friendly and helpful. All was well and ice cream was excellent.
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September 2023 by Julia Stankevych
Our favorite ice cream shop, we come here often when we walk the North Creek trail.Also, their ice cream cakes are amazing! I ordered one for my son's birthday and everyone loved it!
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September 2023 by elyse pedersen
I was having an issue with an online order and called the store for some help and a very nice girl named Hannah answered, she went above and beyond and provided excellent customer service, she totally deserved a mention. Thanks Hannah! Oh, the ice cream is good too :)
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September 2023 by Hannah Lai
Great environment and the best place to go to for ice cream! Excellent customer service, Emily helped me out and was so friendly and did an amazing job!
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September 2023 by 단한대
Best place to escape from the heat. Andrew was friendly and made our day! Waffle cones are fresh! Highly recommended to try!
