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April 2024 by Jun Zhang
Perfect experience since Crystal Ha did a great job of making the bank business. She is so sweet and helpful to me. Highly appreciated to her.
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December 2023 by rishi Thakur
Bank of America branch provided excellent service when a cashier helped me deposit money using an expired debit card.
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November 2023 by Mike J.
I went to get change at this branch and left my bank of America debit card on the counter. I came back within ten minutes and they shredded my card. I was in shock due to how important it was I had my card these next few days. Before I could say a word they all were smiling and laughing and I was told I had to go online and report my card as damaged in order to get a new one. I didn't say a word. I wasn't offered anything else. I was in such shock due to what predicament their decision to shred a card rather than hold it for a few minutes had put me in, I was at a loss for words. I don't typically ask for sympathy but this ruined ceremonies and plans for that day due to a poor management decision. I understand mistakes but for all the employees to laugh in my face at my pain. All I could do was leave and all I can say is wow.
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July 2023 by Ren P.
A banker trainee Deidre claimed he had a 900am client. He told me and another bank customer to come back in the afternoon. We waited in the lobby for the long line to be serviced. Everyone was busy except for this guy. He had issues helping the lady before me endorsing tasks to the customer instead of assisting. Rudest trainee ever. I would flunk this idiot who gets paid with customer deposits like mine. Avoid this branch! Awful!!!!!
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July 2023 by Ilia Kovalev
I was impressed by how good the service was. I am surprised how the manager Tatyana remembers each client in person and how attentively they treat visitors in this department.They opened a credit card for my business with a very good limit.And in the end, they also gave me a gift for my baby. I am impressed and delighted. Thank you.
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June 2023 by Kostya Stankevych
Been to this branch only once to perform few transactions with checking account. Staff is very friendly and polite, service is fast.
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November 2022 by Lana D
Poor customer service in Mill Creek branch and waste of time. On 10/29/22 my husband was waiting in line for 15 minutes to make a payment on his credit card using his debit card from another institution. Teller refused his form of payment and suggested to use bill pay. Teller should have offer a Cash Advance which is free to a customer to make a cash payment. We don’t bank with Bank of America anymore for a few reasons and now will close credit card as well.Employees should have a better training!
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November 2022 by Josh H
Came 10 minutes before opening and was the first one in line - Heather assisted with getting me a certified check in record time. Thanks Heather!
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September 2022 by Lana Aleksandruk
Worst service. Applied for Home equity line of credit. Brought all requested documents. After two months no any news then got request to bring the same documents updated. Did it. After two months same problem … when come to bank location. My loan officer never been available.
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August 2022 by Andrew Spangler
Does not answer their phones, called them almost a dozen times and they did not pick up. Called while standing in the building and they did not pick up. Multiple people standing around not working. Take your business to a different bank.
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August 2022 by Camryn Murphy
I like Bank of America and I’m a loyal customer for over 20 years.
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August 2022 by DIVYA LLC
Horrible customer service. Stay away from a person named JUSTIN. I closed my two business accounts today.
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June 2022 by Aaron Humphries
Bank of amarica will not cash there own cashers checks if you don't have a bank account with them. Very rude I can not believe a bank does not cash there own counter checks.
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January 2022 by Fanuel Asfaha
The bankers at this branch have bad attitude, very ignorant and helpless.
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November 2021 by Ballindeet
I have never reviewed a bank location since usually they are all pretty uniform in service but my goodness, this place is terrible. I have never gone in there and had a good experience, they treat people terribly as others have said. Just straight up rude.
