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January 2024 by Jennie S.
The store is clean, the employees are friendly and helpful. My prescription was filled in less than 5 minutes without any complications. I will be returning for future medication refills.
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January 2024 by Billy P.
If you think you can go into a pharmacy these days and not run into long lines or occasional confusion, then you must not be leaving in Seattle or even the United States. Pharmacies and closing, staff are in short supply and we are still plagued with supply chain shortages. Yet, Mercer Island Rite Aid Pharmacy almost always rises above these challenges. The pharmacists are excellent and two of them, Parisa and Bernice have taken care of my family for decades. Out of necessity, they are always training new employees. I find the new staff to always be polite and to do their best. You will get a better experience at Rite than just about any place I can imagine; just to be sure to factor in what the current state of the pharmacy business is before you do an arbitrary review. They are great!! Dave
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October 2023 by Michael C.
Really appreciate the pharmacy services here. They helped me get medication at another pharmacy as they didn't stock a particular kind. Sometimes there is a little wait for a few minutes, but nothing like the hot mess that is Wallgreens on the north end. Staff is great and store is always clean.
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April 2023 by Steve O.
This place randomly closes early. Went in on Sunday 20 minutes before closing after flooring it from my doctor's, in so much pain I was about to have an anxiety attack, only to sprint through the door to a closed pharmacy. It's happened before on a weekday. I'd call beforehand if you're in a similar situation. I agree with the other reviewers: they're clearly understaffed. Employees seem to be doing their best given the situation. I should be more pissed about it, but hey, the job admittedly sucks. I'm honestly just glad people are willing to do it still. It's got to rank up there among the worst. It's one of those dumb jobs that machines can't replace, for some reason.
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April 2023 by Hong S.
This pharmacy, like all pharmacies seemingly, sucks a big fat one. I've never been to a pharmacy that's not too busy, or overstaffed (pretty sure there's no such thing).There is something inherently flawed with the pharmacy business model where a doctor, who hogs the entire operating budget, counts out pills. As to be expected, they're perpetually short handed, forcing these same doctors to double as cashiers and deal with cranky customers who are pissed it took so long. Understandably, nobody wants to work at a pharmacy, except the pharmacist...maybe. Regulations need to change. No more pill Nannie's would mean easier access for all. Rant over.
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March 2023 by Jessi B.
The pharmacy here is so terrible, I really wish they would do something about it. The wait is always really long, it takes them days to fill scripts, they will tell you they don't have the script and need to order it days after you request a refill, they will tell you your scripts are ready only to have them not be ready on arrival. I really need to find an alternative because the management doesn't seem to be at all proactive about making improvements. The poor people working there are flustered and confused which shows a lack of training. If they've been there awhile they are irritated and rude - and I don't blame them. It is a bad experience every time.
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February 2023 by Bill M.
I used to go to the MI south end Rite Aid and always had excellent and friendly service from the pharmacists, in particular, Parisa. However, now that it is closed, I must go to the north end pharmacy. This pharmacy seems more like a production line and some treat customers as such. In particular one pharmacist, James, is always very abrupt - verging on being rude. I avoid dealing with him whenever possible. Recently, I picked up a prescription and it took three pharmacists to figure out how to process it - and it was pretty straight forward. Fortunately, Parisa is now at the N. end pharmacy and whenever possible, I deal with her - she is extremely friendly and personable and makes you feel like you are special. Maybe she can help the others develop their people skills.
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October 2022 by Kennan Y.
What a bunch of inconsiderate people! I took two buses to get to this pharmacy so that I can walk in to get my covid shot. I also called in advance. They told me if I come on a wednesday before 2 pm, i could get my shot. I showed up at 12:30. They asked me to fill out a form and come back at 4:30 pm. What kind of walk in service is this? People have to work. They can't shuttle between their office and your pharmacy.
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September 2022 by Eileen X.
The customer service is HORRIBLE. They never check if the customers have insurance or not, they set NO insurance by default. Last Wednesday I went to pick up my daughter's prescription, and asked them to input my daughter's insurance. But I was told it would take longer time. I said I can wait so I won't do again next time. Finally they add my daughter the insurance to the system. However, when my husband went to pick up another prescription today, the bill was still running without insurance again, my husband was told that our daughter's insurance was never added at all. My husband even talked to the store manager, but no help at all. They showed less customer care.We decide to roll out from this RITE AID, and will never come back again. If you don't have an insurance, and the store is close by it maybe an option.If you have insurance, I do NOT recommend. You may have to input your insurance every time which takes about 15-20 min, OR charged by no insurance by default.Anyway, bad experience.
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August 2022 by Carolyn C
I came in on 8/11/22 for an appointment to pick up an at home PCR collection kit. the first employee at the pharmacy was horrible. I got a simple response "we don't have any" I don't think the employee even tried. I called on the phone and Alex, the pharmacy technician was so helpful and explained that this is very new to them. I do want to thank Alex so much for your help!
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July 2022 by Han M.
Excellent pharmacy staff. Hard working, polite and better organized than the competition. Our go-to place for prescriptions.
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February 2022 by Annie R.
I had never shopped at a Rite Aid before moving here and it's SO much better than other drugstores! The service at this location is honestly amazing. Such friendly employees! And I use their pharmacy for my prescriptions and even though those employees are definitely over worked and under staffed I still feel like they provide great service despite being obviously stressed out. We come here often for shampoo, lotion, etc.
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November 2021 by Aditi D.
Due to labor shortages they are understaffed but Atleast they open on a daily basis unlike the CVS in Bellevue. I feel horrible for the pharmacy workers and I appreciate how courteous they were despite working twice the number of hours. I was able to get my vaccine with no issues. I hate needles and it was over before I knew it was happening. It's also the most well maintained Rite Aid I have ever been into. They have a huge selection compared to other Rite Aid locations as well.
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November 2021 by Maria T.
Pharmacy got good reviews on nextdoor, thought I'd give another go. What a poor choice! They had me come back three times. And they still messed up prescription! Wouldn't answer the phone, after being on hold for 30 minutes. So I kept calling back, and got hung up on. My informed was outdated by 20 years, upon receiving my incorrect prescription. They didn't even ask if it was updated, the pharmacist just said, "she is out of network ". I didn't question her at the time; but after seeing my information, clearly it's outdated. The staff were rude, and not helpful. I'm going back to Walgreens. This place sucks.
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December 2020 by Danny K.
The pharmacy team is fantastic! I got my flu shot with no trouble. Definitively recommend.