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November 2023 by Haley H.
I've been waiting for my anxiety medicine, depression medicine, and ADHD medicine for over a month. I've waited for 5+ hours on hold and another 5+ hours in line at the pharmacy this week alone. I just spent an hour and a half on hold w the pharmacy, and when I realized it had been an unexpected amount of waiting time I had my partner call. He immediately got a "the pharmacy is temporarily closed" message, while I was still on hold with the NOW CLOSED PHARMACY. No message to let me know the pharmacy was closed, no message to let me know I was sitting on hold with no one. Frankly, I should sue for school fees bc I need my ADHD medication to be successful in school, and the Mercer Island Walgreens has made it nearly impossible to pick up prescriptions or communicate with the pharmacy. Choose literally any other NON-WALGREENS pharmacy. They invested way too much money into Theranos and now we're paying for their terrible decision making.
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October 2023 by Rae D.
Worst ever and super rude pharmacy staffs. Avoid it if you can. Came in for my COVID shots and arrived at my appointment time. Waited for 45 mins and asked nicely how long do i still need to wait? The staff yelled rudely - just wait wont take longer than another hour. So mean and would never come back.
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September 2023 by Karla A.
I am a provider and have had multiple patients tell me or our office that the pharmacy at mercer island branch did not have our prescription or that it was never called in. Even though we knew we had called it in. Again, this happened to me as I was at England on a family vacation. An emergency patient called me and needed a prescription called in. I was put on hold at 11 pm British time for over 11 mins then decided to call back since no one was answering the provider line for new prescriptions and left a very detailed message that my entire family heard me leave since we were all in the taxi together. I had to even buy a day phone pass to make the call. The patient then texted me the next day to say the pharmacy said there was no message and the patient was clearly upset. I checked my phone log and the phone number and indeed all was correct on my end. This pharmacy is consistently a problem. Our office will no longer call prescriptions into this pharmacy.
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June 2023 by Diana Lein
wish I could give it zero stars. This used to be my go to pharmacy, and I loved the drive up window but there is always a wait and they closed to pharmacy on me for lunch after I stood in line for 15 minutes. They could have let people know before they wasted their time in line. Also, I tried to give them my new insurance info and they said I should do it when I pick up. Two hours later I get an automated call that my Rx cannot be filled because there was an issue with my insurance, so again I wait, this time on the phone.
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June 2023 by Google user
wish I could give it zero stars. This used to be my go to pharmacy, and I loved the drive up window but there is always a wait and they closed to pharmacy on me for lunch after I stood in line for 15 minutes. They could have let people know before they wasted their time in line. Also, I tried to give them my new insurance info and they said I should do it when I pick up. Two hours later I get an automated call that my Rx cannot be filled because there was an issue with my insurance, so again I wait, this time on the phone.
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March 2023 by Christine Oaks
I submitted a prescription 2 weeks ago. The medication was not in stock \\u0026 I was told they'd have to order it \\u0026 it would probably take 2 days. 2 WEEKS later...there has been NO follow up, NO medication ordered \\u0026 NO apologies for the delay, inconvenience \\u0026 lack of accountability. Highly unprofessional. The \\\"convenience\\\" of the local drug store is undone by its unreliability. The pharmacy in desperate need of new management.
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November 2022 by Li-Ping H.
I would avoid this pharmacy at all costs in the future. My doctor sent my prescription over. I visited the pharmacy few hours later and was told they did not receive the order and the information was not in their system. The lady at the pharmacy window was very rude and condescending as if why I was there to bother them without a prescription. It turned out the prescription was sent to them, but they had not processed it yet. They also ran out of the medication I needed.
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November 2022 by Colter Warren
They don’t serve you with a military ID. Very poor management.
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August 2022 by Hawker C.
Really sad store. You can read other reviews about the bad pharmacy service. I am chiming in just to talk about the rest of the store - it's usually kind of a mess, understocked, and haphazard. I bought some bread here once that was covered with black mold and they didn't really seem to care. Hard to believe this is part of a national chain -- it always feels to me like a store that is going out of business.
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July 2022 by Zheng Sun
worst customer service. very understaff. And they don't care at all.
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June 2022 by Jane B.
Our prescription is ready, but there is no drive through, the pharmacy wasrandomly closed all day yesterday. I will be there 15 minutes early to getin line and hope it opens today. Feel sorry for very ill people who thinkthis Walgreen's location can properly meet their needs.
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June 2022 by Michael B.
Arrived for Covid vaccine appointment time early to find I need to wait in what appears to be a 45 minute line with 3 kids under 8 years old. The whole process is highly disorganized. Highly recommend going somewhere else for it.
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May 2022 by Dave T.
Avoid this pharmacy at all costs! I've had issues with getting prescriptions filled here since before Covid. I had to go back 5 times in the last 2 days for a prescription! The employee said that they are over 800 prescriptions behind, are 2 employees short, and they are open less hours. I was told they were short 2 employees over 3 yrs ago! I don't believe the corporate office cares at all! Pay the pharmacy techs a good wage and you'll get employees! The Covid excuse is getting old, especially since they were short prior to Covid. There was a line going down one of the aisles before they opened. You have customers that want to buy you product so who in their right mind shortens the hours?!?!
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January 2022 by Ryan Herting
Every time.. get it right. Yo Tom. Figure it out.I’ll talk to you tomorrow.
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November 2021 by Danielle T.
There's a hero who work at this Walgreens, and he is in the photo department! Sir, I can't remember your name, but when we needed late night last minute photos for passports taken, we called and Walgreens answered on a random Tuesday evening! Upon arrival, the photo backdrop was ready and not even 12 minutes later we walked out with printed passport ready photos when we'd arrived 15 minutes before the store closed, you made our night and our trip! Thank you, Walgreens. You get my gold star!
