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October 2024 by Farhad Najafian
It's been over an hour patiently waiting in drive through, in front of the window!!
Called twice, they replied just a moment.
About to drive off.
Will change my pharmacy for sure
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September 2024 by Pat Fox
Do not attempt to use the drive through prescription pick up. It’s a disaster. I waited for over 45 minutes *in the front of the line* before being helped. Go into the store.
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September 2024 by Jane Swenson
Long long wait - one clerk. Crazy.
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September 2024 by Melissa
I was on the phone holding for over an hour. I come in person, the phone is ringing like crazy and the people working there are walking in slow motion. When I said this, the person just shrugged their shoulders. The medication I needed wasn’t in stock, fine not in their control. However the pharmacist says “Oh yeah I saw that come in but we don’t carry that”. Maybe pick up the phone and tell your patient that..? I ask for help finding a store that could have it in stock, they deny me help. Listen, I work in healthcare I get it. Understaffed, limited resources. This experience was just unprofessional and unsafe. I needed an inhaler, but I wasted more of my breath asking for help than getting it. Incompetence and lack of critical thinking all around
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June 2024 by Arthita Ghosh
Actually negative 1 star. My 1 year old was sitting in the car with a fever and I was running around the store trying to pick up infant's Motrin. They were out, and I had to waste 15min just to get someone to confirm that they were out of infants' fever medication in the store. The store assistants were so lost and confused and sent me to the adults pain medication section to look for baby medicine. What a waste of time.
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May 2024 by J L
The level of incompetence is impressive!
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April 2024 by Stephanie Scott
I would give 0 stars if I could. Very slow to fill a simple prescription. If you want it the same day you have to go in and ask for it. They will seem very annoyed and tell you they and need at least an hour to fill it.
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February 2024 by Yosuke Kanii
Staff is rude and unhelpful. The person on the phone literally hung on up me mid-sentence as I was trying to explain a simple misunderstanding they had.
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January 2024 by Jackson Borek
I've frequented this Walgreens pharmacy and have experienced both highs and lows. The staff here, despite being evidently overwhelmed, always try their best to be helpful and courteous in my experience. However, the long wait times and occasional prescription errors are hard to overlook. It's clear that these issues stem more from corporate-level decisions, particularly regarding staffing and workload, rather than the frontline employees' efforts. While it's frustrating to face delays and mistakes, I encourage the customer base to remember that the staff are working under difficult conditions and have more empathy. The experience can definitely be frustrating, but some of the behavior I have observed towards the staff is unkind and hard to watch. I find it very concerning that corporations like Walgreens seem to have adopted the skeleton crew staffing model they used during the pandemic, and chosen to just make people deal with poor service in favor of higher profit margins. The lack of any response from Walgreens corporate to the overwhelmingly negative feedback on this platform is telling. I believe this pharmacy has the potential to offer excellent service if given the right resources and support.
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December 2023 by Derek Xu
Don’t send ur prescriptions here, or be prepared to wait an hour even tho they said your meds will be ready. Go somewhere else.
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December 2023 by Shelly Johnson
Would give 0 stars if I could. Understand they are understaffed, but the service here is so slow it is inexcusable. Wait times in person tend to be 30'+ and if you try to call expect to wait at least 45' to get anyone on the phone. WIll no longer be using this pharmacy.
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November 2023 by Haley H.
I've been waiting for my anxiety medicine, depression medicine, and ADHD medicine for over a month. I've waited for 5+ hours on hold and another 5+ hours in line at the pharmacy this week alone. I just spent an hour and a half on hold w the pharmacy, and when I realized it had been an unexpected amount of waiting time I had my partner call. He immediately got a "the pharmacy is temporarily closed" message, while I was still on hold with the NOW CLOSED PHARMACY. No message to let me know the pharmacy was closed, no message to let me know I was sitting on hold with no one. Frankly, I should sue for school fees bc I need my ADHD medication to be successful in school, and the Mercer Island Walgreens has made it nearly impossible to pick up prescriptions or communicate with the pharmacy. Choose literally any other NON-WALGREENS pharmacy. They invested way too much money into Theranos and now we're paying for their terrible decision making.
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October 2023 by John
Disorganized pharmacy
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October 2023 by Xuan Chen
In-store, OTC, 2023-09-30.The staff was helpful. I would probably give a three or four stars for that.The store (and other stores in Greater Seattle at least) should be better managed.1. There are places where you need to push a button and wait to get help, and more than not you would fail to notice that button.2. They have no idea about their stock, and their website has outdated/wrong data. Their system should be able to record how many of each item the got into the store, and how many are checked out, so that their website doesn’t have to lie about availability.Overall, nice staff, mid/poor management.
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October 2023 by Rae D.
Worst ever and super rude pharmacy staffs. Avoid it if you can. Came in for my COVID shots and arrived at my appointment time. Waited for 45 mins and asked nicely how long do i still need to wait? The staff yelled rudely - just wait wont take longer than another hour. So mean and would never come back.
