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October 2024 by Jordan Seagrove
Great experience for a very anxious dog, and they turned us on to a new treat system.
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July 2024 by Kate H
Staff is so incredibly helpful! I’m glad we have at least one fear-free certified vet practice in the Seattle area - hopefully other clinics follow their lead.
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March 2024 by Carly C.
Dr Crocker was knowledgeable and honest about the treatment my dog needed. His staff was excellent and assured me I received the best care
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February 2024 by The Birds Nest
Wonderful experience for my dog who distrust vets
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February 2024 by Amy Durgin
Go for their expertise with animal care and creating a fear free environment for nervous pets. Stay for their friendly and kind customer service. This place is the best!!!
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January 2024 by Rebecca VanBebber
I have been going to Mercer island vet for years now for my two cats and they are hands down the best vet I’ve worked with. I have one cats whose timid and anxious and another who is rambunctious and eats everything in site and they treat both with incredible care and thoughtfulness. Last week when my cat needed emergency surgery they got me right in and helped me through the entire process, I could not be more grateful and recommend them to anyone with pets in the area
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December 2023 by Trevor Bozyk
Sadly the level of care and communication has significantly diminished over the years. We will be leaving this practice as we have experienced better care elsewhere.
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November 2023 by Julie P
I have a fearful dog, and was referred here by a friend. All of the clinic staff I've dealt with have been supportive, helpful, and clearly knowledgeable. We got plenty of guidance prior to our visit, and our dog got plenty of patience, space and calmness during the visit. Dr. Wu was able to get most of the exam done through a variety of methods that were very subtle. She had me assist with a few easy things so that we could keep the experience as positive as possible. It was a peaceful experience for the humans and the dog!
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November 2023 by Jeff McKean
They take amazing care of my pup. ❤️
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November 2023 by Google user
I have a fearful dog, and was referred here by a friend. All of the clinic staff I've dealt with have been supportive, helpful, and clearly knowledgeable. We got plenty of guidance prior to our visit, and our dog got plenty of patience, space and calmness during the visit. Dr. Wu was able to get most of the exam done through a variety of methods that were very subtle. She had me assist with a few easy things so that we could keep the experience as positive as possible. It was a peaceful experience for the humans and the dog!
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October 2023 by Melani Winsor
I was referred to MIVC after feeling a bit defeated on my dog’s fearfulness and reactivity at the vet. After many failed attempts at simple routine care at his original vet, it was time to explore other options. I am now kicking myself for not knowing about fear free veterinary care sooner because my experience with MIVC has been literally AMAZING. I am 30 minutes away from the clinic (without traffic) but would drive hours if I needed to for this level of care!
We started out with cooperative care visits with Monique which were so helpful in getting my dog comfortable being in a clinic environment and prepping for routine procedures. We have since been able to find a great medication protocol for Red prior to his visits, and he had a successful appointment which consisted of x-rays, mass removal and a dental. Monique knew all the tricks at setting us up for success for our appointment and beyond, and I am still shocked with how well my dog has been doing. He has since now been getting weekly laser therapy visits with zero stress and all tail wags (mind blown).
The rest of the staff is also amazing, including Dr Crocker who did a great job with him for his dental and being super informative and thorough any time we talked whether it was on the phone or once I arrived to pick up my dog. Every time we have walked through the doors, my dog is excited to see the staff (I never thought this would be possible). Overall I would recommend MIVC to any dog owner, especially one who has a dog that isn’t a fan of the vet. Picture: My dog soliciting pets from a staff member
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October 2023 by Maverik Bursch
Vet constantly pushes sales, still undergoing “Covid protocol” - rest of the world resumed to normal life, guys, open open and join us.
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October 2023 by Kim Lee
So, so, SO grateful for the Mercer Island Vet Clinic. My dog doesn’t have any serious medical issues and could realistically receive a sufficient level of care at the vet clinic that’s only a 3-minute drive from us, but I will still drive 30-45 minutes to bring him here.My dog is very fearful of new people and we have only had stressful visits at the past two clinics we’ve been to, even with me notifying the clinic that he’s fearful and providing specific instructions on how to greet him. Happy visits didn’t help—the clinics quickly became “poisoned” and his anxiety got worse every time we pulled into the parking lot.The team at the Mercer Island Clinic just gets it. You let them know you have a fearful dog (they have a survey and everything) and they know what to do from there. Their whole check-in process is designed so that your pet doesn’t encounter other people or animals, which seems like a no brainer if you have a reactive pet. The entire team is fear-free certified which helps ensure consistency from the start of your visit to the end.Dr. Roller specifically has been so great, patient, and respectful. The client services team (specifically Kassandra who always gets back to my annoying emails and questions so quickly!) is top-notch.Admittedly my dog probably doesn’t LOVE going here, but I am really optimistic that we’ll get to a point where he will tolerate it without a lot of fear, and I think that’s a great place to start.
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August 2023 by Mel W
I was referred to MIVC after feeling a bit defeated on my dog’s fearfulness and reactivity at the vet. After many failed attempts at simple routine care at his original vet, it was time to explore other options. I am now kicking myself for not knowing about fear free veterinary care sooner because my experience with MIVC has been literally AMAZING. I am 30 minutes away from the clinic (without traffic) but would drive hours if I needed to for this level of care!We started out with cooperative care visits with Monique which were so helpful in getting my dog comfortable being in a clinic environment and prepping for routine procedures. We have since been able to find a great medication protocol for Red prior to his visits, and he had a successful appointment which consisted of x-rays, mass removal and a dental. Monique knew all the tricks at setting us up for success for our appointment and beyond, and I am still shocked with how well my dog has been doing. He has since now been getting weekly laser therapy visits with zero stress and all tail wags (mind blown).The rest of the staff is also amazing, including Dr Crocker who did a great job with him for his dental and being super informative and thorough any time we talked whether it was on the phone or once I arrived to pick up my dog. Every time we have walked through the doors, my dog is excited to see the staff (I never thought this would be possible). Overall I would recommend MIVC to any dog owner, especially one who has a dog that isn’t a fan of the vet. Picture: My dog soliciting pets from a staff member
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June 2023 by Jered Danielson
Exceptional care! My cat had a chipped canine and they were able to do a root canal to save the tooth and improve her lifelong quality of life. Despite the delicacy of the procedure (my cat is just 7 pounds, and the tooth in question is tiny) everything went well and a year later the tooth is looking good and my cat is happy and healthy.