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October 2024 by Faye N
My favorite florist! I always get my flowers here for any occasion and I don’t even live on Mercer Island. The arrangements are always beautiful and thoughtfully done.
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October 2024 by Layla
The owner is very friendly and helpful. Delivered the boutique on time and the flowers are very fresh and beautiful. Will definitely return to make another purchase, highly recommend!
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October 2024 by Alex Gough
The flowers from Mercer Island Florist are really lovely! Fresh, vibrant, and tastefully assembled. I placed an order the day before and they were ready for pickup the next day, exactly as promised. The people who work there are kind and responsive. Super happy and will definitely go here again!
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September 2024 by Rachel Richardson
Beautiful bouquet! Every time I order from Mercer island florist they are extremely kind and helpful. I highly recommend getting bouquets for any occasion here!
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September 2024 by Suzy L
Poor customer service. Rude owner would not offer reasonable solutions to fix their poor work. Go elsewhere for better service, prices and quality.
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September 2024 by Emily Lightfoot
I initially chose MI Florist for my bridal bouquet and was thrilled with the result. After receiving the bouquet, I decided to have it preserved in a frame. I provided them with a general idea of what I wanted, including several inspiration photos, and indicated that they should reach out if they had any questions or concerns.
During our discussions, both in person and over email, I specified my preferences and was assured that they would accommodate my request. However, I did not receive any further communication until they informed me that the bouquet was ready for pickup.
Unfortunately, the framed bouquet was very different than inspiration photos I had provided. Once the flowers were placed in the frame, no alterations could be made. Rather than informing me that my design could not be achieved with the frame I provided, they proceeded with the preservation, resulting in a final product that did not meet the expectations discussed.
When I contacted MI Florist to address the issue, the owner responded unprofessionally. He suggested that I should have known that the design I wanted couldn't be completed with my chosen frame and offered as a solution that I could repurchase a new bouquet and frame with no refund. He did not take responsibility for the lack of communication or the error on their part. Instead, he blamed me for not researching the frame thoroughly. Throughout the conversation, he failed to offer any apology for their oversight.
I am deeply disappointed in MI Florist for their inadequate communication and unprofessional handling of the situation. Their failure to inform me of the framing issues cost me my bridal bouquet. If they had communicated the limitations of the frame beforehand, I would have gladly found an alternative or used one of their frames.
Based on my experience, I cannot recommend MI Florist. They fell short in every aspect of customer service and failed to meet the standard I expected for such a significant keepsake.
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June 2024 by Juan Carlos Giler
Nice and beautiful flower, a little later than expected, though
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May 2024 by Colleen Lopez
I live in North Idaho and I called for flowers to be delivered to a good friend in Fremont. I gave the employee my budget and asked the florist to pick the design. It was hassle free and when my friend received the flowers, she said they were absolutely beautiful. I will be recommending them and using them in the future.
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May 2024 by Ioana Dinu
Always made beautiful arrangements. Delivery always at the time you request. Best services.
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February 2024 by Stephanie Ridgeway
Lovely arrangement and timely delivery
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February 2024 by John Foster
On line website easy to use and delivery was spot on time. Seemed a little pricey but competitive with others.
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December 2023 by K P
Exceeded expectations! The recipient called me right away complimenting the beautiful flowers.
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December 2023 by Brandon Brake
Called en route for a special bouquet arrangement for my wife to cheer her up at work. "Something festive and sorta spooky" were the sole instructions. It was ready in 8 minutes. It is one of the most beautiful arrangements I've ever seen, with such a brilliantly subtle mixture of colors, flowers, and personal touches, my wife nearly broke down in front of her people upon seeing them. Thank you. Jaw-droppingly impressive.
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December 2023 by M.E. Squad
Exceeded expectations! The recipient called me right away complimenting the beautiful flowers.
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November 2023 by Cool Naan
The flower arrangement looked good, but for the price, it was rather small.
