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October 2023 by Vi B
On 8/15/2023 I had a treatment for lice infestation. I was told that insurance will definitely pay for the $624 treatment all I had to do was submit a claim to my insurance company. My insurance company did not cover any part of the payment- almost all insurance companies do not cover lice treatments. I submitted the claim with the Diagnosis code = B852 and Procedure code= A9180. The procedure code given by the lice company was ***** which did not work, it is not a correct code it means \
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August 2023 by Bimsy Mimsy
2 adults and 2 children, 3 of us caught so early that it was only nits: $1400. It took hours and a series of techs wandering in and out, with various levels of skill with long hair (consistently painful brushing/combing). Tried to hide an extra $80 charge in the bill for a guarantee that required another visit within 5 days, during business hours only, and no weekend options. So for anyone with a job, there’s no guarantee. And…WE STILL HAVE LICE. They didn’t even get rid of the lice. Please, please don't go here. Even if you have to wait a bit for an appointment somewhere else. Save your money and save your kids’ tears.
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August 2023 by Ray NW
I’ve used this salon several times in the past and they were fantastic. And we were able to use our HSA funds! They did a completely thorough job and my kids stayed lice-free after just the initial treatment.My kids are older teens now so we haven’t had to use LKY for awhile but I can’t tell you the peace-of-mind I have knowing they are still around :)
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May 2023 by Lacey
Lice Knowing You is a LIFE SAVER!!! As a nearly 40 year old this my first experience with lice (luckily). When I found out our child's school had confirmed lice cases in her class I had no idea what to do. No one in our family had any "symptoms" so I figured we would be fine, however given the direct exposure we decided it was better to just get checked. From the first call made Claudia was incredible! We arrived and were beyond shocked to find out that not only did my daughter have lice, I DID TOO!Claudia and team were more than amazing through the entire process, ensuring we knew what was going on every step of the way! Coming into that day I was a nervous wreck, I left feeling informed AND bug free! This is the place to go if you find yourself in this situation, hands down, don't think twice. They will take the utmost care of you from start to finish!
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May 2023 by Colleen Kniffin
The pricing scheme at this place is a scam. Don’t believe their website pricing. It is a bait and switch They will find every way they can to sneak in extra costs (with rates as high as $195 per hour), a mandatory 30% gratuity, etc. I made an appt at the clinic after reviewing everything I could about their pricing online. I expected to pay approx $180 per person. However, in the end I paid, on average, $350-400 per person. They did not tell me about any of the hidden costs until after they had already began treatment on three of my children and myself. I would recommend you go elsewhere or risk being stuck with multiple hidden costs and a huge bill (mine was $1600).
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May 2023 by Darci Edmonds
The treatment worked and I greatly appreciated the guarantee!Three stars only because the office was under staffed. We were a family of 6, ( 3 of us had lice). Because the office was under staffed we were there all day 10:45 a.m.-5:00 p.m. Only one staff member was working. It was a long day there.
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February 2023 by Andrew Harris
If you're unfortunate enough to have to deal with lice, this is the place to make its taken care of it one shot. The staff are wonderful.
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October 2022 by Dee L N
Claudia is a gem!! Seriously!First time ever I got a ‘your kid’s got lice’ note. All our freak out here!! Claudia immediately responded to texts, got us in after school, checked before she treated, even though I had booked the treatment because of the school note. Well lo and behold, there indeed was no live! She saved unnecessary time waste and chemicals and trouble for my child. She is genuinely an amazing person and if ever we have any suspicion of lice, I’m running back to her!!
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October 2022 by Abby Ruelas
They were absolutely amazing at Lice Knowing You. They responded to me right away when I found lice in my daughters hair at bedtime. They got my large family in first thing the next morning. They were very flexible and understanding even working around my kids getting hungry and tired.Not that I want lice again, but I would definitely return again if my family ever got lice again.
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October 2022 by Amy E.
Save your time and money. *this is for Mercer island location* We unfortunately had to use their lice removal service. I called around 7:30pm (August 8) expecting to leave a voicemail and get a return call the next day. To my surprise-I received as text message right away and an appointment was set up for the next day! We arrived on time to our appointment (August 9) only to be ignored for 10 mins, while we stood behind a big sign that explained their COVID protocols. I said "hello" to a stylist, and made eye contact only to be ignored. We finally made it into the treatment room, and there we sat for the next FIVE AND A HALF hours in silence. I understand the stylists aren't there to chat you up, but an explanation would have been nice. They were so rough with my daughter (9) she was in tears. We've never had lice, so honestly we didn't know what to expect-but this wasn't it. Their website states clearly they charge per hour, and that typical treatment is 1-1.5 hours. My daughters hair is very thick, so I was expecting it to take a bit longer-but certainly not 5.5 hours. Then comes the check up. We return 3 days later for the required check up. Things look good, nothing found. We were told about 30 day policy. September 8 (day 29) comes and I'm doing a check on my daughters head-lice, again. I immediately text Lice Knowing You. I'm told I'm over the 30 day guarantee and they can only offer me a 20% discount. I paid $800 (treatment for myself ~2 hours, and ~5.5 hours for my kid) to be told I'm out of luck. For $100/HOUR I feel pretty ripped off. I wasn't asking for anything free, just honor the guarantee. We went to another clinic closer to home, and had treatment (1.5 hours) and a flat rate, and they offered a longer guarantee and multiple checks during the 5 week guarantee.
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March 2022 by Sara Wilton
Absolutely amazing clinic. Assisted a guest from our shelter with various mental health challenges, and the manager shared that she used to be a trained Mental Health Professional and has had lots of experience working with neurodivergent folk as well. Made our client feel so comfortable and reassured in a situation that can come with a lot of shame and blame. Thank you Lice Knowing You!! You were amazing!! :)
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February 2022 by Jenny B.
This is a service you never want to use, but may have to. I thought I knew what to look for when it came to lice, but I actually didn't. My granddaughter had a really bad case of lice, and because she had very long hair, I followed her doctor's recommendation to have her hair professionally treated. It took almost 3 hours by time we were done. They offer a 30 day guarantee, as long as you meet certain conditions, not the least of which is a return visit within 5 days. Since they are considered an essential business, they charge a 20% gratuity above the $110/hr rate. You really need to be well-informed of their policies and procedures before you make the choice to have the treatment. Having said all that, the technician did a thorough job, and even managed to find a new bug on the return visit. Quite frankly, for us, it was the right choice. Oh, and some insurance companies may be willing to reimburse the treatment...not ours, but Lice Knowing You did provide the procedure code for submission.
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January 2022 by Rhonda Wajda
Claudia has been so helpful and informative. She not only got all the lice out of our hair, she gave us the tools and information that I wouldn’t have gotten from the Internet. She calmed me down as well by talking to me through everything and answering all my questions. I highly recommend coming here!
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October 2021 by Deborah T.
Claudia was super nice, supportive and accommodating-if I ever have a tickle or itch on my scalp, or an over-active imagination again, I will be sure to go see her. Price was very very low for the peace of mind-thanks again :)
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September 2021 by Jenny L.
Please go somewhere else for lice removal. The Wallingford, Seattle location of Lice Knowing You did an excellent job for a fair price. I can not say the same about the Mercer Island location. They charged twice as much as the Wallingford location, and the service was performed by three high schoolers who where rough and poorly trained.
