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March 2024 by Eric D.
What a terrible store. Employees were unfriendly and not helpful at all. Decided to try a different store that was suggested to me and I couldn't be happier. Funny, between the two stores the one that had the best service was a corporate store. So much for trying to help out a local business.
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February 2024 by Glenda Olson
Shanya was a great help will use her all the time
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December 2023 by Viki Racu
T mobile you girls the best. Madhuri and Lexi had awesome customer service and deserve a big raise.
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November 2023 by Nyssa Walker
Lexi helped set me up with a new plan and made sure I left with everything I feel confident coming back!
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November 2023 by Mo0 M0o
This store is amazing, they were patient with me, answered all the questions, and reassured me with the promos. This store is 10/10
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October 2023 by sydney sievert
I have never had a better customer support experience, the lady who helped me was Lexi she was super helpful and got to me immediately while others just looked at me! I had to get help with getting a new screen protector I was in and out I will definitely be back!
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October 2023 by Felicia S.
They are focused on helping who they are helping, which is nice. However walking in the two people working looked at me and did not even say hello. So I am wondering around the store awkwardly. It's been 8minutes and counting. Customer service skill need work. I was at a T-Mobile in Aberdeen and they greeted EVERY customer as they walked through the door. And got started with multiple tasks. There is not multi tasking here -- oh look another customer through the door and no greeting. It's not been ten minutes without a word. There are only the two Customers in the store that are being helped, so it's not too busy to say "welcome in"
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September 2023 by Sam Adlington
Came in because my voice mail wasn't working. They wouldn't help me unless I purchased a new phone saying it wasn't tmobile's problem. Got help for free at another store.
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September 2023 by Todays Insomnia
Walked in got instant service, and helped us with something we have been struggling for months on the phone with. Thank you shanya store manager for your help.
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August 2023 by Ginny Clein
Shanya is very helpful, knowledgeable, and professional. Helped my neighbor and I upgrade our 5G gateway boxes, and save money on our accounts. Great customer support!!
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August 2023 by Antonio robles
Do not come to this store the worst customer service.
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March 2023 by Zack Aguilar
I recently called in, for help regarding the use of my new phone. The girl that answered was extremely rude right off the bat!! Her name was Leeane…I believe. She began by telling me to use Google or Youtube, I have never used this brand of phone before so I explained that I had no idea how to get to those. She told me she could not help me once again!!! After a bit of bickering back and forth about it she said for once last time she would not help me, with an attitude. I have never witnessed such poor customer service before!!
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February 2023 by Teena Francis
By far the best experience I've EVER had at a Tmobile store all thanks to Leeanne. She is knowledgeable, pleasant, and super informative. She made my phone upgrade experience super simple and pleasant.
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February 2023 by Jamie Pate
After shopping around for home internet I was sold ?! Carissa was extremely helpful getting us all set up, answering my husbands 400 questions, so she gets a A+ from me for her customer service! I highly suggest doing the bundle deal. it was almost 40ish% cheaper than my other internet provider alone. Bonus....Super fast network!
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February 2023 by leila scribner
I came in and needed help transferring my information onto my new phone and Leeanne was very helpful and thorough in giving me the help I came in for!
