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October 2023 by Jaramogi Zeph Oyugi
I was very impressed with the professionalism, friendliness and trustworthiness. They replaced the motor on my windshield wipers, it turns out the motor was defective, I took it back to the shop and they replaced it at no charge, no questions asked! Thank you Paul and crew!
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August 2023 by Cobi Messer
Paul and the rest of the crew were extremely helpful! They saw the bad situation I was in and made room to help fit me in rather than be stuck without a car for a week. HIGHLY RECOMMEND!!!
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July 2023 by Patrick Herrick
Rutts Automotive is one of the most experienced and knowledgeable shops I've ever had done business with. I want to thank Shane and crew for being 100% fully engaged on focusing on fixing my truck. Would highly recommend my friends and family for all vechile maintenance and repairs. Thanks Shane and crew.
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June 2023 by Divine Bohemian
****I see you "cleaned up" some of your nasty responses. Good for you! It really did make you look exactly how treated those who questioned you. Also, you had no business calling out and naming my father. Privacy Acts do not support that. Praying karma is kind to you.NOTE the UGLY responses these people make to EVERY bad review should be proof enough of their character. This guys wife is something else. They took advantage of my aging father and would not warranty thousands of dollars worth of supposed work they did to his truck with a new transmission and turbo for deisel truck. If you went to these people and you wonder...did they really replace that or have a new problem that keeps you going back, suspect them. They are shady and dishonest and do not back their work. We are contacting their insurance and warning the public.
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June 2023 by Melanie Brisbin
****I see you "cleaned up" some of your nasty responses. Good for you! It really did make you look exactly how treated those who questioned you. Also, you had no business calling out and naming my father. Privacy Acts do not support that. Praying karma is kind to you.NOTE the UGLY responses these people make to EVERY bad review should be proof enough of their character. This guys wife is something else. They took advantage of my aging father and would not warranty thousands of dollars worth of supposed work they did to his truck with a new transmission and turbo for deisel truck. If you went to these people and you wonder...did they really replace that or have a new problem that keeps you going back, suspect them. They are shady and dishonest and do not back their work. We are contacting their insurance and warning the public.
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May 2023 by Christopher Frost
I have dealt with Shane and the crew over the years and I've found him to be the most honest mechanic I've interacted with. I am not "one of his buddies" or a "regular" but he has been more then fair anytime I have had to use him. There's a reason he's always so busy
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November 2022 by Jacob Kerst
Super shady people who aren’t quite aware of how to be professional in a customer service environment. Charged my elderly grandfather hours more labor than necessary. Quoted multiple hours of labor for a job with a $30 part that I took home myself and completed in a hour. What’s even more sad about these people is that they are actively berating people who have had issues with them in their reviews rather than trying to make things right with customers. These crooks aren’t about the people, they’re just about their money.Response to reply: There’s no excuse for poor customer service. My grandfather paid all that he was aware he needed to. Maybe if you were more kind to elderly veterans, he wouldn’t have chosen to go elsewhere. It’s not up to your customers to be better for you, you become better for your customers. Anything beyond that speaks of your character and how you run your business.
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October 2022 by David Goeden
I've taken my car in a couple times to help me with issues I've had with my car. Pretty good communication with them and expectations of when the car can do done. Thanks again
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September 2022 by Keith Hudson
My old repair shop retired. I found this one and couldn't be happier. Guys are awesome and not going to rip you off. If you need repairs go here. Very knowledgeable and just down to earth. Hard to find these days!! 6 stars if I could
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September 2022 by Rob Smith
I was very impressed with all the good work that was done on my truck I am very happy with the service here
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April 2022 by Brandon Dead
He refused to help us and charged us $75 to tell us what we already knew then wouldn't even keep our vehicle at his shop, we ended up losing it because we had nowhere to keep it while waiting. My husband is his cousin. Unless you're one of his buddies or long time regulars he will scam you stay away. I want to add we had a little baby and he still didn't care if we lost our vehicle he refused to work on it. If this is how he treats his own family how do you think he will treat you??? He acted like we were blessed just to hear his 10 second opinion.Update: he started making fun of my vehicle on Facebook and lying about what happened. He may have deleted his comments, but then he had his other male family members threaten and bully me. So not only may they turn you away, they will bully you on Facebook!Service: Auto engine diagnostic
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February 2022 by Andrew Sherman
They ripped me off and didn't honor their warranty for work or parts. STAY AWAY! Do yourself, your friends, and family a favor and warn them too! These people WILL cheat you.Services: Brakes
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February 2022 by Dana Heathcock
These guys are great. Very fair prices and will give you all the information that you need to make a decision on repairs. They will give you an estimate and explain the reasons behind what they tell you needs to be done. They will give you an estimate over the phone then inspect everything and if there was a change they will give you a good answer to why. Absolutely love this shop. I traveled from. Hamilton Wa to have work done.
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November 2021 by Don Eagan
I brought my truck in because of a noise coming from the rear differential. They checked it out and they found I was right, there was definitely a problem in the diff. They went through it therally and found it was a mess; even the axels were shot. They replaced everything that "only needed to be replaced" and did a great job. And now it's as good as new. They take pride in there work, and do a good clean job. No complaints here. Thanks guys ?
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October 2021 by Donald Chrisman
Just had my car in to diagnose a knocking sound coming from what i assumed was my alternator. Turns out my assumption was right. Shane and his crew replaced it along with the serpentine belt and she's good as new! They did an oil change on it as well. I dropped it off early afternoon, and it was ready to pick up an hour before closing time! No complaints on my end and nothing but gratitude to Shane for a job well done. If you are sick of being shafted by dirty mechanics and are looking for someone who takes pride in their work and values their customers, look no further. Call Rutt's Automotive and set up an appointment, you won't regret it! -Paul Chrisman
