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April 2024 by Rachelle Dowling
If I could give this Rite Aid negative stars, I would. I have been trying to talk to someone in the pharmacy for 6 1/2 hours. 99% Of the time they don’t Pick up the phone, and the other one percent of the time that they do answer the phone, they put you on hold knowing FULL WELL That they aren’t going to pick that phone back up. One of the times I called I let the hold go on for an hour and a half just to see how long it would go. Even then they never picked the phone back up, so I hung up. It’s absolutely appalling the lack of customer service. If you’re short-staffed and know you won’t take my call, SAY SO!! The fact that they will put customers on hold knowing full well that they are not going to Take the phone back up is absolutely infuriating. Figure it out you guys. Unbelievable.
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February 2024 by Annie Ryason
Understaffed. Long lines every time. Long wait times. Drive thru not open multiple visits (not talking about during lunch break). Staff is not willing to help, every other pharmacy is happy to search for best pricing. Rite Aid never goes above and beyond with customer service. Worst pharmacy I’ve been to.
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December 2023 by Chris Donais
For the second month in a row there was an issue with my prescription. But that wasn't the beginning of the problem for months I had attempted to change my prescription from one rite aid to another but they seemed incapable of doing it. Finally they were able to do it they've sent two of my prescriptions to one rite aid and one prescription to another rite aid. Then this month I put in a refill using the rite aid app. And it wasn't filled when I called two days later I was told there had been a power outage at the store. Apparently for 2 days which would have been big news in the area but nobody heard about that. But magically my prescription was completed when I called them 35 minutes after I called them two days after I put it in.
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October 2023 by Jakody H.
I usually only leave a review for stores that I have had a good experience with but I feel this being a pharmacy I should tell you about my experience I wasn't able to get a name from the young lady I talked to but I was treated with a short temper and a not very helpful call, her customer skills were lacking and I was disappointed seeing as this is my home pharmacy. I would recommend using a different pharmacy if possible, this rite aid is just not good when it comes to dealing with customers and things of the sort.
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September 2023 by Alicia Hardwick
This place is a joke! No help what so ever. "10 minutes" actually means at least 2.5 hours.
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August 2023 by Angie B.
Jimmy was amazing the customer service and caring touch he provided to my mom whom was looking for glucose supplies He was very patient and pleasant with her as I was on the phone trying to assist her Grateful for Jimmy and I hope his manager knows what a great asset he is
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July 2023 by Maegan Walden
This is the closest pharmacy to my home, however I would consider it inconvenient to fill my perscriptions here. First, the staff is extremely rude. They answer the phone and just say "please hold" and immediately place you on hold, without letting you say a word, then leave you on hold for 10 minutes or more. They seem extremely unhappy there and make comments like "well I guess I will look through this big pile of paperwork for you". Their tone is rude and unfriendly. The drive thru wait time is unruly. I do empathize with the employees, since they seem to be overwhelmed. I have been in the service industry for 20 years and I would never treat people in the manner they do, even under immense stress. I am transferring to Fred Meyer pharmacy, due to the lack of professionalism and rude attitude of the staff at this location. As a previous reviewer stated, an apology to someone's review is not going to fix the issue. Addressing the service and conduct issue directly is a good start.
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July 2023 by Diantha Alexander
AGAIN WORST OF ANY I HAVE EVER BEEN TO. RUDE AND YOU NEVER GET YOUR MEDS ON TIME
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July 2023 by Bob “Max” Maxwell
Excellent service on a Sunday morning.
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July 2023 by Wayne Cortez
Won’t answer your phone call! Why?
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June 2023 by Kat Sykes
Although the clerks are personable, I don't understand the need to wait for the busy clerk. I recently shopped here and when I walked up to the register there are two clerks,one at each register. One clerk is serving someone so I go to the second clerk and get told no - I have to go stand in line behind the person who's being served and wait for that clerk. All the while the clerk that is not busy is standing and chatting with her co-worker and the customer that's being served. My turn comes and she continues the conversation with her co-worker and now me. Why did I have to wait, is there some reason I could not have been served as well?
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May 2023 by Diantha A.
Wish I could give a Minus review. The assistant in the pharmacy is the worst I have ever seen. She said "Here's your Medicine" and turned around. Very rude, I would not suggest, if you want to be treated like a human, to go there, ever!. She doesn't need to be in any kind of customer service unless you don't want customers coming back. I had found the meds at another Pharmacy and I wish I had done them instead. Learned my lesson and will never step foot back in there again. I will shop there as the personnel for the store have been decent so far. Just never Pharmacy. Once my pain meds were prescribed at the Dr.'s office they called them over but they, I guess, decided I didn't need them till the next day. Even then I had to call to get it filled. STAY AWAY FROM PHARMACY
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April 2023 by wendy Schaefer
This store is very friendly, clean, and helpful. I use it for all my drugstore needs.
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February 2023 by Tani S.
I was trying to get an urgent prescription filled here before heading back to Canada. Although they didn't have it in stock, Tim the pharmacist was so helpful and talked to the pharmacy near the border crossing who did and was able to start it while we were driving--really grateful.
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November 2022 by Stacy Jacobson
Drive through consistently has extremely long waits. Recently after waiting 20 minutes the tech tells me my prescription is out of stock. I asked if another rite aid had it in stock or if there was another brand available. He said he couldn't check because the line was too long. Very poor customer service and long waits. No longer using this pharmacy.
